The consumer rights framework is the backbone of everything we do. Since 1957, we’ve existed to make consumers more powerful. For us to succeed, we need a consumer rights system that works.
It’s a huge win for our Care Needs Care Now campaign as the Competition and Markets Authority agrees with us that urgent action is needed in the care home market. We now call on the government to take action, are you with us?
Good pricing, a decent service or an easy fix when things go wrong? What is it that you value in an energy provider? (more on energy provider customer satisfaction survey 2018…)
We asked consumers for their views on the big trends affecting them now and what they thought they would be in the future. Here’s what they told us… (more on future consumer trends…)
Our latest broadband satisfaction survey shows the biggest providers are consistently failing their customers on service. Why do these providers rank lowest and why do consumers continue to stand for it? (more on broadband providers…)
Our latest research reveals some of the experiences Scottish people have in public and private markets. It’s clear consumer issues can be region specific – what problems do you come up against in your area?
Our latest research reveals that the public are growing increasingly concerned about the impact of leaving the EU. As such, we want to know, what are your Brexit concerns and what do you think the benefits of Brexit could be?
Nearly one in five people who filled out our car survey had to call out a breakdown service. But if it was you, would you phone for help, or would you consider using an app instead?
(more about car breakdown apps…)
It can sometimes be difficult keeping to a healthy diet – and our latest research shows that the odds are too often stacked against you when it comes to supermarket promotions.
(more about supermarket promotions…)
Our recent research has highlighted peoples’ fears over the economy. More than half of households expect it to get worse over the next 12 months. That’s more than double a year ago…
Our testing has found that almost all modern diesel cars exceed official emissions limits when tested in real-world conditions. We even found some hybrids breaking the limits too. So how can we trust car emissions claims?
Is it right to shape people’s behaviour to help them make better financial decisions? In this guest post, Professor Liam Delaney explores the pros and cons of ‘Nudge’…
The garden shed used to be where you threw a few garden tools and the man of the house went to escape the family. But many now store thousands of pounds of equipment making shed security a bigger issue.
How much control do you have over your choice of products? Edward Gardiner of Warwick Business School tells us why research into our behaviour can help empower consumers in their decision making.