We want people to be better protected from flammable plastic-backed fridge-freezers. Do you back our call for retailers to take fire-risk appliances off the shelves?
Take fire-risk appliances off the shelves immediately
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in Technology
Win! Nuisance calls bosses will be hit with big fines
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New laws come into place today to make company directors accountable for plaguing people with nuisance calls. How soon could the Information Commissioner’s Office use their new powers?
Update: train pain – our railways are stagnating while prices soar
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We all have our own individual train horror stories, but is satisfaction with our railways declining across the board? Our research suggests it is…
in Motoring
Have you been affected by this VW seatbelt fault?
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VW Group has finally issued the recall of 75,000 VW and Seat cars affected by a potentially lethal car seat belt fault. But what took them so long?
in Money
Mark Carney: Let’s decide the future of money
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Does cash hold a place in the future of money or are digital transactions now king? Our guest author Mark Carney, Governor of the Bank of England, wants to know your thoughts.
Ever had a rail complaint handled effectively? Me neither…
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Today, we’ve revealed that train companies are failing to deal with passenger complaints effectively or sometimes even politely. Given my own experiences, this doesn’t come as a surprise at all.
in Money
Update: Autumn Budget 2018
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On Monday, the Chancellor of the Exchequer, Philip Hammond MP, will set out the UK Government’s proposals for tax and spending for the next financial year. Here’s what we want to see, based on our campaigning through 2018.
in Money
Update: stopping bank transfer scams – what would meaningful action look like?
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Our research has found that people are still losing life-changing sums of money to fraudsters exploiting bank transfer payments. So, how much longer should we wait for effective action from industry?
in Money
Update: cuts to free cashpoints are on the way
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The first of four cuts to the ATM interchange fee, the fee that funds the free-to-use cashpoint network, have come into force. We’re concerned about the impact on communities’ and consumers’ ability to freely access cash. (more on free cashpoints…)
Government announces ‘one-click’ rail compensation
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Today, the government has announced that it will roll out ‘one-click’ compensation across the rail network. It’s a welcome step forward, but we’re calling for more.
in Money
My experience of an authorised push payment scam
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With today’s news that more help is on the way for victims of bank transfer fraud, our guest, Michael Sleddon, shares his unfortunate experience.
Government unveils action plan on unsafe products
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The government’s Office for Product Safety and Standards (OPSS) today released details on how they plan to bolster product safety. But will it be enough?
My renting experience: ‘It was an unmitigated horror story’
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Britain’s broken rental deposit scheme is causing misery for thousands, we reveal in new research today. Our guest author, who wishes to remain anonymous, shares their experience…
My commuting experience: is your journey at risk of being scrapped?
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You might feel like one of the lucky few if you’ve got a reliable train commute to work. But what if the service has an uncertain future?