New laws come into place today to make company directors accountable for plaguing people with nuisance calls. How soon could the Information Commissioner’s Office use their new powers?
We all have our own individual train horror stories, but is satisfaction with our railways declining across the board? Our research suggests it is…
VW Group has finally issued the recall of 75,000 VW and Seat cars affected by a potentially lethal car seat belt fault. But what took them so long?
Today, we’ve revealed that train companies are failing to deal with passenger complaints effectively or sometimes even politely. Given my own experiences, this doesn’t come as a surprise at all.
On Monday, the Chancellor of the Exchequer, Philip Hammond MP, will set out the UK Government’s proposals for tax and spending for the next financial year. Here’s what we want to see, based on our campaigning through 2018.
Our research has found that people are still losing life-changing sums of money to fraudsters exploiting bank transfer payments. So, how much longer should we wait for effective action from industry?
The first of four cuts to the ATM interchange fee, the fee that funds the free-to-use cashpoint network, have come into force. We’re concerned about the impact on communities’ and consumers’ ability to freely access cash. (more on free cashpoints…)
Today, the government has announced that it will roll out ‘one-click’ compensation across the rail network. It’s a welcome step forward, but we’re calling for more.
With today’s news that more help is on the way for victims of bank transfer fraud, our guest, Michael Sleddon, shares his unfortunate experience.
The government’s Office for Product Safety and Standards (OPSS) today released details on how they plan to bolster product safety. But will it be enough?
Britain’s broken rental deposit scheme is causing misery for thousands, we reveal in new research today. Our guest author, who wishes to remain anonymous, shares their experience…
You might feel like one of the lucky few if you’ve got a reliable train commute to work. But what if the service has an uncertain future?
In a Which? campaign win, broadband companies are being forced to drop the unrealistic up to speeds they advertise following rule changes.
The FCA has announced proposals to give victims of bank transfer scams more scope to make a complaint, and increase the powers of the Financial Ombudsman Service.