We all expect manufacturers and retailers to only sell products that are safe. And for the most part they do. But we’ve found hundreds of potentially unsafe fridges, freezers and fridge-freezers currently available in shops across the UK and we’re calling for them to be urgently withdrawn from sale. (more on dangerous appliances…)
Many areas of our lives, including healthcare abroad, keeping our homes warm and travel rights, are protected by EU laws that need much greater attention during Brexit negotiations. That’s why we’ve launched our Consumer Charter.
Last Wednesday, the Payment Systems Regulator set out its plans for the design and development of an industry code to better protect people from bank transfer scams and provide a reimbursement scheme to help victims. Here, our guest, Paul Smith, the regulator’s head of policy, explains what it means.. (more on new PSR code…)
Rail companies have finally updated their terms and conditions to ensure passengers aren’t put off of claiming compensation, including seeking reimbursement for consequential losses.
It’s a huge win for our Care Needs Care Now campaign as the Competition and Markets Authority agrees with us that urgent action is needed in the care home market. We now call on the government to take action, are you with us?
Thousands of free-to-use cashpoints are at risk of closure, which could have a real impact in rural communities, where residents rely on them to access their cash. At an event in Parliament this week, we once again urged the regulator to step in… (more on Save our cashpoints…)
Arranging care can often come at the most difficult of times. Decisions may be forced without too much consideration. You finally settle on a home for your elderly relative or friend and sign on the dotted line, but did you read and understand the contract? (more on care home contracts…)
Our research has found that people are still losing life-changing sums of money to fraudsters exploiting bank transfer payments. So, how much longer should we wait for effective action from industry?
Product safety is a burning issue, and yet the government’s new product safety team doesn’t have the right tools for the job. Our End Dangerous Products campaign is calling on the government to publish an Action Plan for the new Office for Product Safety and Standards within the next 90 days.
Prime Minister Theresa May has announced plans to tackle rip-off energy bills with an energy price cap. But will such a cap be enough to help you?
WIN! The rail regulator will soon require all train companies to participate in a free-to-use ombudsman scheme to handle passenger complaints. We’ve been calling for this extra level of redress to protect your rights for some time, so will this change help you?
Despite our calls for the Payment Systems Regulator to intervene, Link’s proposal to reduce its interchange fee have simply been waved through. This could see thousands of free cashpoints across the UK shut down. That’s why today we’re launching the Save our cashpoints campaign. (more on save our cashpoints campaign…)
Yet another report has been published today to shame the ‘woeful’ response from Whirlpool to its fire-risk dryer saga and the ‘painfully slow’ response from Government too. So what more evidence is needed to finally improve our safety system?
2017 was yet another busy year for Which? campaigns. Take a look back at last year’s achievements and find out what’s in store for 2018…