This week is Carers Week, an annual awareness campaign recognising the vital contribution made by the UK’s 6.5 million unpaid carers. Are you concerned about the physical and mental strain many go through?
Today, Which? recognises Paul Maynard MP’s championing of train passengers’ rights, presenting him with our Positive Change Award. Our guest author on Convo today, Paul discusses his achievements.
Tomorrow, new rules from the Advertising Standards Authority (ASA) come into force addressing unrealistic speed claims that have plagued the advertising landscape for years. Will they make a difference?
The Competition and Markets Authority has secured £2m compensation from the care homes provider Sunrise Senior Living Ltd after it charged residents unclear upfront fees. And it’s partly thanks to you.
In the run-up to this year’s Carers Week (11-17 June), our guest, Emily Holzhausen OBE, explains why it’s so important that we support our biggest care provider: those who give unpaid care for their loves ones… (more on carers week 2018…)
Our new survey shows over 50 per cent of people in Scotland think ATMs are essential for day-to-day living. And closures may hit rural and island communities hardest. How will would it affect you?
Patients around the UK are facing a postcode lottery when it comes to continuing care on the NHS, our health investigators uncovered today. Have you been affected by the NHS postcode lottery like Gill and Carol?
We all expect manufacturers and retailers to only sell products that are safe. And for the most part they do. But we’ve found hundreds of potentially unsafe fridges, freezers and fridge-freezers currently available in shops across the UK and we’re calling for them to be urgently withdrawn from sale. (more on dangerous appliances…)
Many areas of our lives, including healthcare abroad, keeping our homes warm and travel rights, are protected by EU laws that need much greater attention during Brexit negotiations. That’s why we’ve launched our Consumer Charter.
Last Wednesday, the Payment Systems Regulator set out its plans for the design and development of an industry code to better protect people from bank transfer scams and provide a reimbursement scheme to help victims. Here, our guest, Paul Smith, the regulator’s head of policy, explains what it means.. (more on new PSR code…)
Rail companies have finally updated their terms and conditions to ensure passengers aren’t put off of claiming compensation, including seeking reimbursement for consequential losses.
It’s a huge win for our Care Needs Care Now campaign as the Competition and Markets Authority agrees with us that urgent action is needed in the care home market. We now call on the government to take action, are you with us?
Thousands of free-to-use cashpoints are at risk of closure, which could have a real impact in rural communities, where residents rely on them to access their cash. At an event in Parliament this week, we once again urged the regulator to step in… (more on Save our cashpoints…)
Arranging care can often come at the most difficult of times. Decisions may be forced without too much consideration. You finally settle on a home for your elderly relative or friend and sign on the dotted line, but did you read and understand the contract? (more on care home contracts…)