We all have our own individual train horror stories, but is satisfaction with our railways declining across the board? Our new research suggests it is…
Train pain: our railways are stagnating while prices soar
82Government unveils action plan on unsafe products
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The government’s Office for Product Safety and Standards (OPSS) today released details on how they plan to bolster product safety. But will it be enough?
My renting experience: ‘It was an unmitigated horror story’
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Britain’s broken rental deposit scheme is causing misery for thousands, we reveal in new research today. Our guest author, who wishes to remain anonymous, shares their experience…
My commuting experience: is your journey at risk of being scrapped?
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You might feel like one of the lucky few if you’ve got a reliable train commute to work. But what if the service has an uncertain future?
in Technology
Win! Broadband providers are dropping exaggerated ‘up to’ speed claims
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In a Which? campaign win, broadband companies are being forced to drop the unrealistic up to speeds they advertise following rule changes.
in Money
Update: cuts to free cashpoints are on the way
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This weekend, the first of four cuts to the ATM interchange fee, the fee that funds the free-to-use cashpoint network, is set to come into force. We’re concerned about the impact on communities’ and consumers’ ability to freely access cash. (more on free cashpoints…)
in Money
Scam protection: FCA proposals will boost complaining power
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The FCA has announced proposals to give victims of bank transfer scams more scope to make a complaint, and increase the powers of the Financial Ombudsman Service.
in Health
Do you share concerns for unpaid carers?
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This week is Carers Week, an annual awareness campaign recognising the vital contribution made by the UK’s 6.5 million unpaid carers. Are you concerned about the physical and mental strain many go through?
Paul Maynard MP: I’m honoured to receive Which?’s Positive Change Award
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Today, Which? recognises Paul Maynard MP’s championing of train passengers’ rights, presenting him with our Positive Change Award. Our guest author on Convo today, Paul discusses his achievements.
in Technology
Loading… loading… new advertising rules for broadband finally arrive
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Tomorrow, new rules from the Advertising Standards Authority (ASA) come into force addressing unrealistic speed claims that have plagued the advertising landscape for years. Will they make a difference?
in Health, Home & Energy, Parenting
Your care home stories have helped make change happen
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The Competition and Markets Authority has secured £2m compensation from the care homes provider Sunrise Senior Living Ltd after it charged residents unclear upfront fees. And it’s partly thanks to you.
in Health
Carers Week: how can we tackle loneliness among carers?
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In the run-up to this year’s Carers Week (11-17 June), our guest, Emily Holzhausen OBE, explains why it’s so important that we support our biggest care provider: those who give unpaid care for their loves ones… (more on carers week 2018…)
in Money
ATM closures in Scotland – will you be affected?
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Our new survey shows over 50 per cent of people in Scotland think ATMs are essential for day-to-day living. And closures may hit rural and island communities hardest. How will would it affect you?
in Health
NHS funding is a postcode lottery – have you been affected?
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Patients around the UK are facing a postcode lottery when it comes to continuing care on the NHS, our health investigators uncovered today. Have you been affected by the NHS postcode lottery like Gill and Carol?