When a member’s car became faulty after only a month since buying it used from a dealer, they turned to Which? Legal for help. Have you ever had issues with a used car’s warranty?
in Motoring
Brief cases: used car warranty woes
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Does your product’s warranty cover earthquakes?
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Earthquakes and ‘decorative handles’ are among the more unusual reasons why you might struggle to get a product repaired under its warranty, we’ve discovered. (more…)
in Home & Energy, Shopping, Technology
Have you ever voided a warranty for some bizarre reason?
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Cleaning your coffee machine with vinegar, vacuuming up ash and other slip-ups might actually void your product’s warranty. Have you ever been refused a repair because of how you used the product?
in Money, Shopping, Travel & Leisure
What New Year’s resolutions do you want companies to make?
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The New Year is in full swing, and so are our resolutions (hopefully). But what if we could submit a wish list of resolutions that we’d like companies to commit to?
in Technology
What happens when your Galaxy S5 is no longer waterproof?
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If phones use terms such as ‘water resistant’ as selling points then shouldn’t the warranty cover the cost of mending broken parts that stop them from resisting water?
in Home & Energy, Money, Shopping
Wavechange: would better quality warranties mean better quality products?
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Wavechange, one of the original Which? Convo community members, argues it’s time to demand that products come with lengthy warranties and to put the onus on manufacturers to build products that last.
in Shopping
Undercover investigation: faulty advice on faulty goods
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Black Friday saw millions head to high street and online retailers to top up their Christmas gifts. Shop floor staff certainly know how to sell, but do they know your rights when it comes to returning faulty goods?
in Shopping
Do retailers guarantee you fair treatment?
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When it comes to exercising his rights, our regular Malcolm R knows a thing or two about the Sale of Goods Act. In this guest post he asks if people get a fair deal when something they buy doesn’t last…
in Money, Shopping, Technology
What’s my phone warranty really worth?
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Less than a year ago, I forked out for a brand new HTC One. Yet when I ran into a problem with it this weekend, T-Mobile told me it wasn’t covered by my warranty. But should the repairs have been covered?
in Motoring
Used cars: when warranties aren’t worth it
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Would you buy a car that costs 10 times the normal price and which you could drive only on good roads, when the sun is out? No? Yet that’s the equivalent of what thousands do every year when they buy a car warranty.
in Shopping, Technology
Two can play that game – haggling for a tech bargain
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Most of the tech products we all lust after are expensive. But that doesn’t mean you have to pay the list price when you head to the shops. Tell us about how you’ve negotiated your best tech bargains in store.
Stay savvy with your rights and save money
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Knowing your consumer rights can really help get you out of sticky situations. I used to buy extended warranties and insurance for things I was probably covered for – until I joined the consumer rights team….
Push back on the warranty pushers
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In the world of extended warranties, I can see why some salespeople might exaggerate the benefits of buying one, since it’s often their job to persuade you to purchase something that is, in fact, poor value.
in Shopping
Extended warranties – surely one is enough?
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We heard from someone who bought a washing machine with an extended warranty, only to be asked to buy another one a few months later. Has this ever happened to you?