Using Twitter to complain to a company about its service can be a swift and effective way of getting results. But beware if the ‘company’ suddenly private messages you – it may not be the genuine article, as one member discovered… (more on fake Twitter accounts…)
Social media: a valuable tool for the digital age? Or is it just another channel for marketers and scammers? Warnings from the Financial Fraud Bureau show it’s more important than ever to stay safe online…
Our investigation into ID theft saw information from social media sites used to obtain a credit card under false pretenses. Ken helped us mine the user profiles – here are his tips for preserving your privacy online.
We all know the frustration you feel when you’ve been badly treated by a company. Not only should you complain – you also really need to vent your anger. But what’s the best way to make your views heard?
Lots of us do it. And not just in the privacy of our own homes. We do it on dates, we do it in pubs in front of our friends, we even do it at weddings. What are we all doing? Phubbing…
Whether you use Facebook or not, I’m sure you haven’t missed any of the concerns about privacy on social networks. Will Facebook’s introduction of hashtags make people more aware of what they’re making public?
Complaining used to mean writing a letter or calling a company. But with millions of consumers now using Twitter or Facebook, social media is becoming a popular way to complain about poor customer service.
Trust in energy companies has been dwindling while prices have been creeping up. Over to Tim Yeo MP, who’s giving you a chance to share your questions with your energy suppliers. Do you trust your supplier?
Have you ever been a victim of cybercrime? Would you even know whether your computer was infected? According to Symantec, 55% of people don’t know if their computer’s clean of viruses.
What’s the best way to deal with a Twitter complaint? You could solve it, you could ignore it, or – in the case of Three Mobile – you could label the customer a ‘spammer’ and have their means of complaint cut off.
Imagine you’re at the supermarket and queuing behind you is rock-legend Bono. I’m not sure why a multi-millionaire would be queuing at the supermarket – but how would you feel if staff treated him better than you?
I may be a bit behind the times, but I’m beginning to find Twitter really useful for communicating with businesses and deciding where to spend my money. In fact, it’s fast becoming my most essential consumer tool.
In a restaurant the first bite is with the eye. Well, I think that applies to other things as well. I am genuinely put off brands that use poor grammar in their adverts – but am I just being petty?
Many like to complain about the seemingly unstoppable onslaught of gadgets and technological advances, but I’m going to stand up for the consumer tech we use every day and its potential to save lives.