The situation with travel refunds isn’t improving, so we’re now reporting companies that are openly breaking the law to the Civil Aviation Authority. Share your story.
We’re taking your travel stories to the CAA
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Travel
Posts tagged with "travel"
in Money
Legal advice: key worker refunded for cancelled holiday
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We were able to help get a key worker refunded when her cottage stay was cancelled due to the lockdown. Here’s why you should always check the Ts&Cs.
in Money
EasyJet cyber-attack: what to do if you’re affected
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EasyJet has been hit by a ‘highly sophisticated’ cyber-attack which could have exposed up to nine million people’s details. Here’s what to do if you’re affected.
Is your airline or holiday company claiming ‘force majeure’?
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We’re inundated with reports of refused refunds. Has your airline or holiday company claimed it doesn’t have to pay you because of a force majeure clause?
Consumers should not have to prop up the travel industry
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We don’t want to see the travel industry suffer further as a result of the pandemic, but it cannot be on consumers to prop up airlines and travel firms. Here’s why.
Maintaining trust in travel: our 10-point plan
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Widespread cancellations of flights and holidays have left many people helpless, and in some cases stranded. We’re launching a 10-point plan to maintain consumer trust.
in Money
Legal advice: disputing unfair amendment fees
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Have you ever run into problems changing a booking? Here’s how we were able to help a member get his fees reduced.
Coronavirus: your travel and consumer rights questions
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The coronavirus outbreak is causing disruption to international travel. Has it affected your plans? We explain your rights.
in Money
Legal advice: flight compensation rules
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Airlines must prove that delays were caused by extraordinary circumstances. Here’s how we helped two members receive £926 compensation in court.
E-scooters: why are people ignoring the law?
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Electric scooters are an increasingly common sight on city streets, but are they a good idea? And why are so many people ignoring the law around their use?
What’s your favourite world city?
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For most of the years we’ve been running our world city survey, Cape Town has hogged first place. This year we have a new winner – but what’s your favourite?
in Money
Legal advice: ‘no-show’ clause challenged
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Ever had trouble with a contract term you felt was unfair? Here’s how we were able to help a member challenge a ‘no-show’ clause that left her out of pocket.
My experience of the Thomas Cook collapse
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I was due to fly with Thomas Cook in January. After the company went under, I was worried about getting my money back. Here’s how I was able to do it.
Do trains really need Premium Economy?
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For the first time in decades, three classes of travel could be offered on Britain’s railways. But is it really necessary? Do we even need first class?