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archive

Travel

Posts tagged with "travel"

25 March 2022 in Travel & Leisure

Why it’s not right to make it cheaper for airlines to disrupt your flight

9

The government is proposing making it cheaper for airlines to disrupt UK flights. Here’s why the regulator needs greater powers, and why we need an aviation ombudsman.

(more…)

18 March 2022 in Travel & Leisure

Why is Ryanair issuing refunds through its ‘Wallet’?

16

Has your Ryanair refund been issued as a voucher through Ryanair Wallet? Here’s why we’ve asked the Civil Aviation Authority to investigate.

(more…)

4 March 2022 in Money

Legal advice: holiday cottage kicks up a stink

2

Have you ever been refused a refund for unsatisfactory accommodation? Here’s how we helped a member get her money back.

(more…)

30 December 2021 in Community

Which? Campaigns: our proudest moments of 2021

94

Like most things in 2021, our campaigns experienced highs, lows and peaks of optimism for change. We’ve looked back at what we’ve achieved this year.

(more…)

10 September 2021 in Travel & Leisure

Covid test fraud: how big is the problem?

3

With reports of some individuals doctoring Covid test certificates, we want to explore if it’s just the tip of the iceberg. Are you aware of similar behaviour?

(more…)

27 April 2021 in Travel & Leisure

Why new aviation regulator powers are so necessary

5

Ryanair’s long overdue court date reminds us how necessary new powers for the aviation regulator will be. Passengers need a regulator they can rely on to stand up for their rights.

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12 March 2021 in Travel & Leisure

Money clinic: refund for unused travel cover

11

Have you struggled to get a refund for travel cover you haven’t ended up using? Here are the steps you should take to get your money back.

(more…)

6 January 2021 in Money

Legal advice: cruise refund complaint

18

The tide turned on this refund complaint when Which? Legal stepped in. Here’s how we were able to help a member get their money back in good time.

(more…)

23 December 2020 in Travel & Leisure

Legal advice: stranded in Australia by airline

4

A couple were left stranded during the first wave of the pandemic, but airlines have a responsibility to pay to get you home. Here’s how we were able to help.

(more…)

3 November 2020 in Travel & Leisure

Refund Us. Reform Travel: join our campaign

119

Passengers are owed billions from airlines and holiday companies for trips cancelled due to coronavirus. Companies must obey the law and refund you.

(more…)

18 September 2020 in Travel & Leisure

Have you escalated a complaint against an airline?

2

Have you ever escalated a complaint against an airline for a delayed or cancelled flight through an Alternative Dispute Resolution (ADR) scheme? What was your experience?

(more…)

23 June 2020 in Travel & Leisure

Government must intervene in travel: my letter to Kelly Tolhurst MP

11
An airplane flying in cloudy weather

Travel firms have failed to provide timely refunds to consumers as required by law. I’ve written to Kelly Tolhurst MP, the Minister for Aviation, to urge the government to intervene.

(more…)

11 June 2020 in Travel & Leisure

We’re taking your travel stories to the CAA

61

The situation with travel refunds isn’t improving, so we’re now reporting companies that are openly breaking the law to the Civil Aviation Authority. Share your story.

more on travel

25 May 2020 in Money

Legal advice: key worker refunded for cancelled holiday

0

We were able to help get a key worker refunded when her cottage stay was cancelled due to the lockdown. Here’s why you should always check the Ts&Cs.

(more…)

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