The tide turned on this refund complaint when Which? Legal stepped in. Here’s how we were able to help a member get their money back in good time.
in Money
Legal advice: cruise refund complaint
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Travel
Posts tagged with "travel"
Legal advice: stranded in Australia by airline
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A couple were left stranded during the first wave of the pandemic, but airlines have a responsibility to pay to get you home. Here’s how we were able to help.
Refund Us. Reform Travel: join our campaign
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Passengers are owed billions from airlines and holiday companies for trips cancelled due to coronavirus. Companies must obey the law and refund you.
Have you escalated a complaint against an airline?
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Have you ever escalated a complaint against an airline for a delayed or cancelled flight through an Alternative Dispute Resolution (ADR) scheme? What was your experience?
Government must intervene in travel: my letter to Kelly Tolhurst MP
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Travel firms have failed to provide timely refunds to consumers as required by law. I’ve written to Kelly Tolhurst MP, the Minister for Aviation, to urge the government to intervene.
We’re taking your travel stories to the CAA
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The situation with travel refunds isn’t improving, so we’re now reporting companies that are openly breaking the law to the Civil Aviation Authority. Share your story.
in Money
Legal advice: key worker refunded for cancelled holiday
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We were able to help get a key worker refunded when her cottage stay was cancelled due to the lockdown. Here’s why you should always check the Ts&Cs.
in Money
EasyJet cyber-attack: what to do if you’re affected
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EasyJet has been hit by a ‘highly sophisticated’ cyber-attack which could have exposed up to nine million people’s details. Here’s what to do if you’re affected.
Is your airline or holiday company claiming ‘force majeure’?
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We’re inundated with reports of refused refunds. Has your airline or holiday company claimed it doesn’t have to pay you because of a force majeure clause?
Consumers should not have to prop up the travel industry
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We don’t want to see the travel industry suffer further as a result of the pandemic, but it cannot be on consumers to prop up airlines and travel firms. Here’s why.
Maintaining trust in travel: our 10-point plan
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Widespread cancellations of flights and holidays have left many people helpless, and in some cases stranded. We’re launching a 10-point plan to maintain consumer trust.
in Money
Legal advice: disputing unfair amendment fees
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Have you ever run into problems changing a booking? Here’s how we were able to help a member get his fees reduced.
Coronavirus: your travel and consumer rights questions
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The coronavirus outbreak is causing disruption to international travel. Has it affected your plans? We explain your rights.
in Money
Legal advice: flight compensation rules
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Airlines must prove that delays were caused by extraordinary circumstances. Here’s how we helped two members receive £926 compensation in court.