The government is proposing making it cheaper for airlines to disrupt UK flights. Here’s why the regulator needs greater powers, and why we need an aviation ombudsman.
Why it’s not right to make it cheaper for airlines to disrupt your flight
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Travel
Posts tagged with "travel"
Why is Ryanair issuing refunds through its ‘Wallet’?
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Has your Ryanair refund been issued as a voucher through Ryanair Wallet? Here’s why we’ve asked the Civil Aviation Authority to investigate.
in Money
Legal advice: holiday cottage kicks up a stink
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Have you ever been refused a refund for unsatisfactory accommodation? Here’s how we helped a member get her money back.
in Community
Which? Campaigns: our proudest moments of 2021
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Like most things in 2021, our campaigns experienced highs, lows and peaks of optimism for change. We’ve looked back at what we’ve achieved this year.
Covid test fraud: how big is the problem?
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With reports of some individuals doctoring Covid test certificates, we want to explore if it’s just the tip of the iceberg. Are you aware of similar behaviour?
Why new aviation regulator powers are so necessary
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Ryanair’s long overdue court date reminds us how necessary new powers for the aviation regulator will be. Passengers need a regulator they can rely on to stand up for their rights.
Money clinic: refund for unused travel cover
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Have you struggled to get a refund for travel cover you haven’t ended up using? Here are the steps you should take to get your money back.
in Money
Legal advice: cruise refund complaint
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The tide turned on this refund complaint when Which? Legal stepped in. Here’s how we were able to help a member get their money back in good time.
Legal advice: stranded in Australia by airline
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A couple were left stranded during the first wave of the pandemic, but airlines have a responsibility to pay to get you home. Here’s how we were able to help.
Refund Us. Reform Travel: join our campaign
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Passengers are owed billions from airlines and holiday companies for trips cancelled due to coronavirus. Companies must obey the law and refund you.
Have you escalated a complaint against an airline?
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Have you ever escalated a complaint against an airline for a delayed or cancelled flight through an Alternative Dispute Resolution (ADR) scheme? What was your experience?
Government must intervene in travel: my letter to Kelly Tolhurst MP
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Travel firms have failed to provide timely refunds to consumers as required by law. I’ve written to Kelly Tolhurst MP, the Minister for Aviation, to urge the government to intervene.
We’re taking your travel stories to the CAA
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The situation with travel refunds isn’t improving, so we’re now reporting companies that are openly breaking the law to the Civil Aviation Authority. Share your story.
in Money
Legal advice: key worker refunded for cancelled holiday
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We were able to help get a key worker refunded when her cottage stay was cancelled due to the lockdown. Here’s why you should always check the Ts&Cs.