Have you ever escalated a complaint against an airline for a delayed or cancelled flight through an Alternative Dispute Resolution (ADR) scheme? What was your experience?
Have you escalated a complaint against an airline?
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Travel
Posts tagged with "travel"
Refund Us. Reform Travel: join our campaign
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Passengers are owed billions from airlines and holiday companies for trips cancelled due to coronavirus. Companies must obey the law and refund you.
Government must intervene in travel: my letter to Kelly Tolhurst MP
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Travel firms have failed to provide timely refunds to consumers as required by law. I’ve written to Kelly Tolhurst MP, the Minister for Aviation, to urge the government to intervene.
We’re taking your travel stories to the CAA
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The situation with travel refunds isn’t improving, so we’re now reporting companies that are openly breaking the law to the Civil Aviation Authority. Share your story.
in Money
Legal advice: key worker refunded for cancelled holiday
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We were able to help get a key worker refunded when her cottage stay was cancelled due to the lockdown. Here’s why you should always check the Ts&Cs.
in Money
EasyJet cyber-attack: what to do if you’re affected
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EasyJet has been hit by a ‘highly sophisticated’ cyber-attack which could have exposed up to nine million people’s details. Here’s what to do if you’re affected.
Is your airline or holiday company claiming ‘force majeure’?
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We’re inundated with reports of refused refunds. Has your airline or holiday company claimed it doesn’t have to pay you because of a force majeure clause?
Consumers should not have to prop up the travel industry
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We don’t want to see the travel industry suffer further as a result of the pandemic, but it cannot be on consumers to prop up airlines and travel firms. Here’s why.
Maintaining trust in travel: our 10-point plan
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Widespread cancellations of flights and holidays have left many people helpless, and in some cases stranded. We’re launching a 10-point plan to maintain consumer trust.
in Money
Legal advice: disputing unfair amendment fees
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Have you ever run into problems changing a booking? Here’s how we were able to help a member get his fees reduced.
Coronavirus: your travel and consumer rights questions
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The coronavirus outbreak is causing disruption to international travel. Has it affected your plans? We explain your rights.
in Money
Legal advice: flight compensation rules
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Airlines must prove that delays were caused by extraordinary circumstances. Here’s how we helped two members receive £926 compensation in court.
E-scooters: why are people ignoring the law?
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Electric scooters are an increasingly common sight on city streets, but are they a good idea? And why are so many people ignoring the law around their use?
What’s your favourite world city?
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For most of the years we’ve been running our world city survey, Cape Town has hogged first place. This year we have a new winner – but what’s your favourite?