We’ve found online travel agents demanding more money after you’ve completed a flight booking – have you been overcharged and hit with other sneaky fees?
Have you been hit by hidden holiday charges?
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What happens to vital consumer protections after Brexit?
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Many areas of our lives, including healthcare abroad, keeping our homes warm and travel rights, are protected by EU laws that need much greater attention during Brexit negotiations. That’s why we’ve launched our Consumer Charter.
in Money
Are insurers deliberately obscuring price information?
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Since April 2017, insurers and brokers have been required to publish last year’s premium on your renewal letter. However, it would seem that not all firms are following the rules…
Will Ehic cards still exist after Brexit?
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Passport, money and Ehic card have long made up the essential core of my ‘must not lose’ items when pottering around Europe on holiday. However, with the UK’s withdrawal from the EU what will become of my trusty Ehic card? (more on Ehic and Brexit…)
How prepared are you for your summer holidays?
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Despite appearances, summer is here. For millions of Brits, this means enjoying some sun, sand and sightseeing overseas. But if you’re travelling abroad over the next couple of months, have you prepared for every eventuality? (more on summer holidays preparation…)
Has your carry-on bag ever gone missing?
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Recent Which? research has found that passengers who are unexpectedly made to put their hand luggage in the hold when at the gate, risk leaving valuable, uninsured items in an unsecured bag. But what if your bag goes missing when it’s in the cabin? (more on carry-on luggage…)
in Money
Insurance: beware the twists that could catch you out
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How many of you spend the time to trawl through the terms of your insurance policy, checking what’s covered and what’s not? Have you ever considered the small difference that could play with your premium price?
in Money
Is it worth paying for your bank account?
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A recent survey of 8,815 Which? members found that 30% of them pay a fee for their current/packaged bank account, with the majority believing they get a good deal. But is it really worth paying a fee for these accounts?
in Money
Travel insurance: cancer-free but still a risk?
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Is it fair for insurance companies to penalise cancer sufferers with eye-watering premiums, even when the customer is declared cancer-free? Which? member, Debbie Neal shares her story.
(more on travel insurance)
Should you ‘bank’ on your travel insurance?
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Are you overpaying for your travel insurance? A packaged bank account could be the answer.
Insurance T&Cs longer than Animal Farm? No wonder no one’s reading them
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Let’s face it, insurance policy T&Cs aren’t top of anyone’s reading list. But when they’re longer than George Orwell’s Animal Farm, it’s no surprise we want to skim-read them. Or avoid them altogether.
Update: Don’t pay for your European health card – it’s free!
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Did you know you can get free or low-cost medical treatment in Europe – just by picking up a free European Health Insurance Card (EHIC). Sound simple? It is as long as you avoid copycat websites.
Do you buy travel insurance add-ons?
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When you’re planning your holiday, do you have ‘flight cancellation insurance’ on your checklist alongside your passport and your holiday money? If so, are such travel insurance add-ons worth it?
Can you trust travel insurers?
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We rely on our travel insurance to be there for when things don’t go our way, especially when we’re abroad and don’t know the ropes. So why are so many consumers failing to get the cover they need?