The situation with travel refunds isn’t improving, so we’re now reporting companies that are openly breaking the law to the Civil Aviation Authority. Share your story.
We’re taking your travel stories to the CAA
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Travel-agents
Posts tagged with "travel-agents"
in Money
Legal advice: key worker refunded for cancelled holiday
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We were able to help get a key worker refunded when her cottage stay was cancelled due to the lockdown. Here’s why you should always check the Ts&Cs.
Flybe collapse: your questions answered
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Troubled regional airline Flybe has gone into administration and has cancelled all its flights. Have your plans been affected?
in Money
Legal advice: ‘no-show’ clause challenged
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Ever had trouble with a contract term you felt was unfair? Here’s how we were able to help a member challenge a ‘no-show’ clause that left her out of pocket.
Thomas Cook collapse: your questions answered
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Last-minute negotiations to save Thomas Cook have ended in failure. Are you affected?
Are holiday deposits and cancellation fees fair?
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The Competition and Markets Authority (CMA) wants travel and holiday companies to ‘check in’ on their terms and conditions. Are customers being treated fairly?
What could be done to improve your next cruise?
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Cruises can be a great way to see the world at a more leisurely pace – but as with all holidays, cruise holidays can easily turn from dream to nightmare. We want to hear your cruise holiday experiences.
Have you been hit by hidden holiday charges?
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We’ve found online travel agents demanding more money after you’ve completed a flight booking – have you been overcharged and hit with other sneaky fees?
How do you prefer to holiday?
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Figures from the Office for National Statistics have revealed that more of us prefer a mini-break over a two-week escape. So what’s your holiday preference?
How prepared are you for your summer holidays?Â
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Despite appearances, summer is here. For millions of Brits, this means enjoying some sun, sand and sightseeing overseas. But if you’re travelling abroad over the next couple of months, have you prepared for every eventuality? (more on summer holidays preparation…)
Travelling to Canada? Did you know about its new visa rules?
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A new scheme became mandatory last Thursday. But it seems few knew about these new visa rules for Canada and it’s already caught people out. (more on Canada’s new visa rules…)
The high cost of Lowcostholidays.com
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A holiday company has gone bust, leaving thousands stranded and out of pocket. Do you always check for Atol protection before you book a holiday?
(more about holiday companies…)
Holiday firms: give us a break from sneaky fees and bad service
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Holidaymakers are an easy target for unscrupulous businesses, says Which? chief executive Peter Vicary-Smith. It’s high time the travel industry cleaned up its act.
Brief cases: what are your rights when a holiday is cancelled?
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Imagine the frustration of a special family holiday being cancelled at the last minute. When this happened to Valerie she was able to get back not only the cost of the holiday but – with our help – £3,000 compensation.