The Competition and Markets Authority (CMA) wants travel and holiday companies to ‘check in’ on their terms and conditions. Are customers being treated fairly?
Cruises can be a great way to see the world at a more leisurely pace – but as with all holidays, cruise holidays can easily turn from dream to nightmare. We want to hear your cruise holiday experiences.
We’ve found online travel agents demanding more money after you’ve completed a flight booking – have you been overcharged and hit with other sneaky fees?
Figures from the Office for National Statistics have revealed that more of us prefer a mini-break over a two-week escape. So what’s your holiday preference?
Despite appearances, summer is here. For millions of Brits, this means enjoying some sun, sand and sightseeing overseas. But if you’re travelling abroad over the next couple of months, have you prepared for every eventuality? (more on summer holidays preparation…)
A new scheme became mandatory last Thursday. But it seems few knew about these new visa rules for Canada and it’s already caught people out. (more on Canada’s new visa rules…)
A holiday company has gone bust, leaving thousands stranded and out of pocket. Do you always check for Atol protection before you book a holiday?
(more about holiday companies…)
Holidaymakers are an easy target for unscrupulous businesses, says Which? chief executive Peter Vicary-Smith. It’s high time the travel industry cleaned up its act.
Imagine the frustration of a special family holiday being cancelled at the last minute. When this happened to Valerie she was able to get back not only the cost of the holiday but – with our help – £3,000 compensation.
It’s easier than ever to find out about hotels and holiday resorts. But while the descriptions in brochures and online often sound great, plenty of us have horror stories about places that weren’t quite as described.
Would you pay more to fly with an airline with an excellent punctuality record? For a short-haul flight I think I probably would and a number of members said they would too…
Things are looking up for those hit by flight delays. Two recent Supreme Court decisions against travel giants Thomson and Jet2 have given more teeth to our rights to claim flight compensation.
Holidaymaker Adrian Thompson tells us how he turned his getaway gripe in to a delayed flight compensation conquest after challenging his airline under the Denied Boarding Regs. Here’s Adrian sharing his story:
Despite the grey skies and heavy rain, summer is upon us and many take the opportunity to take a well-earned break. But many of you have told us that your holidays have not been quite as hassle-free as you hoped…