The Competition and Markets Authority (CMA) wants travel and holiday companies to ‘check in’ on their terms and conditions. Are customers being treated fairly?
Are holiday deposits and cancellation fees fair?
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What could be done to improve your next cruise?
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Cruises can be a great way to see the world at a more leisurely pace – but as with all holidays, cruise holidays can easily turn from dream to nightmare. We want to hear your cruise holiday experiences.
Have you been hit by hidden holiday charges?
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We’ve found online travel agents demanding more money after you’ve completed a flight booking – have you been overcharged and hit with other sneaky fees?
How do you prefer to holiday?
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Figures from the Office for National Statistics have revealed that more of us prefer a mini-break over a two-week escape. So what’s your holiday preference?
How prepared are you for your summer holidays?
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Despite appearances, summer is here. For millions of Brits, this means enjoying some sun, sand and sightseeing overseas. But if you’re travelling abroad over the next couple of months, have you prepared for every eventuality? (more on summer holidays preparation…)
Travelling to Canada? Did you know about its new visa rules?
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A new scheme became mandatory last Thursday. But it seems few knew about these new visa rules for Canada and it’s already caught people out. (more on Canada’s new visa rules…)
The high cost of Lowcostholidays.com
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A holiday company has gone bust, leaving thousands stranded and out of pocket. Do you always check for Atol protection before you book a holiday?
(more about holiday companies…)
Holiday firms: give us a break from sneaky fees and bad service
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Holidaymakers are an easy target for unscrupulous businesses, says Which? chief executive Peter Vicary-Smith. It’s high time the travel industry cleaned up its act.
Brief cases: what are your rights when a holiday is cancelled?
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Imagine the frustration of a special family holiday being cancelled at the last minute. When this happened to Valerie she was able to get back not only the cost of the holiday but – with our help – £3,000 compensation.
Did the ad for your holiday fail to match the reality?
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It’s easier than ever to find out about hotels and holiday resorts. But while the descriptions in brochures and online often sound great, plenty of us have horror stories about places that weren’t quite as described.
Would you pay more for a flight with a punctual airline?
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Would you pay more to fly with an airline with an excellent punctuality record? For a short-haul flight I think I probably would and a number of members said they would too…
Will you be affected by the latest flight rights victories?
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Things are looking up for those hit by flight delays. Two recent Supreme Court decisions against travel giants Thomson and Jet2 have given more teeth to our rights to claim flight compensation.
How I got compensation for delayed flights…
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Holidaymaker Adrian Thompson tells us how he turned his getaway gripe in to a delayed flight compensation conquest after challenging his airline under the Denied Boarding Regs. Here’s Adrian sharing his story:
Air your getaway gripes and put a stop to holiday hassles
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Despite the grey skies and heavy rain, summer is upon us and many take the opportunity to take a well-earned break. But many of you have told us that your holidays have not been quite as hassle-free as you hoped…