According to the rail regulator, train ticket machines cause so much confusion that one-fifth of passengers who use them buy the wrong ticket. Are you one of them? (more on rail ticket machines…)
Posts tagged with "train-tickets"
Today we’ve co-hosted an event with the Rail Minister, Paul Maynard MP, to tackle the longstanding problem of how to improve the passenger experience and launch an action plan to simplify information on rail fares and ticketing.
It was bittersweet news for rail passengers last week – Southern passengers learned they’ll get compensated for the poor services they’ve endured of late, they, along all other rail users, discovered fares will rise by an average of 2.3% from 2 January. But, do you think your train service is improving?
The 1 October marks the first anniversary of the Consumer Rights Act coming into force in most sectors. Most sectors, but not all: rail, air and sea travel were excluded from the Act. That is until now…
The pound isn’t looking too rosy, and queuing for ages at Dover might not be your idea of a good time, so you may be thinking of a UK holiday this summer. What are your tips for an affordable break back home? (more…)
Southern Railway hit the headlines this week after announcing an emergency timetable that cuts services massively due to staff shortages, industrial action and engineering works. Do you travel with Southern? Will your daily commute be affected?
(more about rail delays…)
Bank holidays are great for getting an extra day in to visit family and friends. But travelling can be chaotic. And to make matters worse, improvements to your travel rights have been delayed … again.
The regulator responds to our super-complaint on issues with compensation for rail delays, and found a situation worse than even we expected. So what happens now?
I don’t keep a diary, but if I did then the pages of the past month would have been littered with tales of everyday consumerism – good, bad and ugly. I’m sure you’ll recognise some familiar themes…
Depending on what time you catch a train your opinion of the service might be drastically different. Our recent survey shows leisure travellers seem to be getting a pretty good deal – spacious, clean, efficient trains. But commuters are seriously suffering.
The wheels are well and truly in motion on our rail campaign and super-complaint. We’ve seen some great progress so far, so it looks like we’re on track and on time, but there’s still more to do…
We’re lucky if we can find the rules on train tickets and fares, let alone understand them.
Southeastern trains were delayed yesterday due to the ‘wrong kind of sun’. But travellers were unimpressed by this excuse. So what’s the worst or weirdest excuse you’ve heard for a rail delay?
We’re tackling the issue of rail compensation head on by using our legal powers to submit a super-complaint to the Office of Rail and Road. We’re asking for rail refunds to be made clearer and easier for passengers.
(more on rail delays…)