Rail companies have finally updated their terms and conditions to ensure passengers aren’t put off of claiming compensation, including seeking reimbursement for consequential losses.
Posts tagged with "train-tickets"
Imagine standing on the platform waiting for your 8am train and watching it whizz past without stopping to let you on. This is called stop skipping and it’s disrupting many train journeys. Have you experienced it?
The cost of train tickets has risen again this year, but customer satisfaction isn’t going up in line with prices. Have you found any successful ways to beat the system and bag yourself a better deal when travelling by train?
The government has outlined its vision for better rail travel in the UK. But will these proposals genuinely improve train travel for you?
A £50bn investment plan to change Britain’s railways has been unveiled with proposals to improve customer representation. So how would you want your voice heard?
What would you expect from your train operator if you paid over £5,000 per year and your service was effectively cancelled for a month? Would you want compensating? South West Trains passenger, Anjelica, joins us as a guest author to share her take on the current disruptions…
Millions of delayed rail passengers will benefit from a change to ‘Delay Repay’ compensation, with the announcement of a threshold move to offer rail ticket refunds for journeys delayed by 15 minutes. Will this help you?
Complaints about rail services have risen once again, according to latest data from the rail regulator. Punctuality and reliability of services were the most common complaint made by passengers. So how can we get trains on track?
The rail regulator has released its ‘Measuring up’ consumer report assessing passenger service on our railways. How would you rate your passenger experience?
Today, we’ve shared our dossier of your train hell stories with Transport Secretary Chris Grayling to persuade him to act on the promises his party made in the General Election. Here, we pull just a handful of those terrible tales and ask the government to do more. (more on rail dossier…)
Our latest research reveals that rail passengers experience delayed, dirty and overcrowded trains. With trust in rail also slipping, we want to know what your idea of a better rail service would be.
Can making friends with your fellow travellers help you ease your train pain? (more on commuting by train…)
With more than 20 million cars expected on the roads and over 200 rail engineering works taking place this Easter, if you’re looking to get away this weekend, expect things to be busy… (travelling at Easter…)
Being a Southern passenger is no easy feat. Cancelled trains and delays have made passengers feel like it’s virtually impossible to travel on their service, with not enough being done to compensate them.