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archive

Train-tickets

Posts tagged with "train-tickets"

27 November 2020 in Travel & Leisure

Rail Ombudsman two years on: have you used its services?

7

On its second anniversary, the Rail Ombudsman is calling on the industry to increase awareness of the scheme. Have you used it to help resolve a dispute?

(more…)

11 December 2019 in Travel & Leisure

Do trains really need Premium Economy?

35

For the first time in decades, three classes of travel could be offered on Britain’s railways. But is it really necessary? Do we even need first class?

more on transport

20 May 2019 in Travel & Leisure

Is rail first class always in operation?

9

On some rail services, ‘first class’ doesn’t officially exist. Were you aware you could take a seat on these trains? And where else might these rules apply?

(more…)

25 February 2019 in Travel & Leisure

My nightmare South Western Rail journey

37

I thought #TrainPain only applied to commuters fed up with minor regular delays, but then I boarded the 08:26 from Surbiton to London Waterloo last week…

(more…)

4 December 2018 in Travel & Leisure

Update: train pain – our railways are stagnating while prices soar

183

We all have our own individual train horror stories, but is satisfaction with our railways declining across the board? Our research suggests it is…

(on trains…)

14 November 2018 in Travel & Leisure

Ever had a rail complaint handled effectively? Me neither…

31

Today, we’ve revealed that train companies are failing to deal with passenger complaints effectively or sometimes even politely. Given my own experiences, this doesn’t come as a surprise at all.

(more…)

1 October 2018 in Travel & Leisure

Government announces ‘one-click’ rail compensation

70

Today, the government has announced that it will roll out ‘one-click’ compensation across the rail network. It’s a welcome step forward, but we’re calling for more.

(more…)

7 August 2018 in Travel & Leisure

My commuting experience: is your journey at risk of being scrapped?

16
train tracks

You might feel like one of the lucky few if you’ve got a reliable train commute to work. But what if the service has an uncertain future?

(on commuting)

25 June 2018 in Travel & Leisure

Would you go interrailing?

16

Earlier this month, the EU announced it’s giving away 15,000 free InterRail passes to 18 year-old EU citizens. But interrailing isn’t just for teenagers. Would you go?

(on holidays…)

11 June 2018 in Travel & Leisure

Update: consequential loss – are you aware of your rail rights?

53

If your train journey goes wrong, rail companies in certain circumstances have a duty to compensate you. But how often are they honouring this?

(more…)

23 May 2018 in Travel & Leisure

Paul Maynard MP: I’m honoured to receive Which?’s Positive Change Award

2

Today, Which? recognises Paul Maynard MP’s championing of train passengers’ rights, presenting him with our Positive Change Award. Our guest author on Convo today, Paul discusses his achievements.

(more…)

18 May 2018 in Travel & Leisure

Major rail timetable shake-up: have you checked your train?

26

From Sunday 20 May, the time of every single train on Govia Thameslink Railway (GTR), Britain’s largest rail franchise, is set to change. Will you be affected?

(more…)

8 May 2018 in Travel & Leisure

Bank holiday travel chaos: what’s your worst rail journey?

7
Train station

Thousands suffered overcrowding and disruption on the trains as they tried to get away over the bank holiday weekend. What’s been your worst rail journey?

(on the railways…)

10 March 2018 in Travel & Leisure

Good news? Toilet charges are being flushed away

10
Toilet sign

Network Rail has announced plans to scrap toilet charges at its stations from 2019 – so no more scrabbling around for loose change when you’re waiting for a train. Our guest author, Hannah Jolliffe, asks: should you pay to spend a penny?

(more about station toilet charges )

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