On some rail services, ‘first class’ doesn’t officially exist. Were you aware you could take a seat on these trains? And where else might these rules apply?
Is rail first class always in operation?
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My nightmare South Western Rail journey
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I thought #TrainPain only applied to commuters fed up with minor regular delays, but then I boarded the 08:26 from Surbiton to London Waterloo last week…
Update: train pain – our railways are stagnating while prices soar
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We all have our own individual train horror stories, but is satisfaction with our railways declining across the board? Our research suggests it is…
Ever had a rail complaint handled effectively? Me neither…
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Today, we’ve revealed that train companies are failing to deal with passenger complaints effectively or sometimes even politely. Given my own experiences, this doesn’t come as a surprise at all.
Government announces ‘one-click’ rail compensation
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Today, the government has announced that it will roll out ‘one-click’ compensation across the rail network. It’s a welcome step forward, but we’re calling for more.
My commuting experience: is your journey at risk of being scrapped?
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You might feel like one of the lucky few if you’ve got a reliable train commute to work. But what if the service has an uncertain future?
Would you go interrailing?
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Earlier this month, the EU announced it’s giving away 15,000 free InterRail passes to 18 year-old EU citizens. But interrailing isn’t just for teenagers. Would you go?
Update: consequential loss – are you aware of your rail rights?
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If your train journey goes wrong, rail companies in certain circumstances have a duty to compensate you. But how often are they honouring this?
Paul Maynard MP: I’m honoured to receive Which?’s Positive Change Award
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Today, Which? recognises Paul Maynard MP’s championing of train passengers’ rights, presenting him with our Positive Change Award. Our guest author on Convo today, Paul discusses his achievements.
Major rail timetable shake-up: have you checked your train?
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From Sunday 20 May, the time of every single train on Govia Thameslink Railway (GTR), Britain’s largest rail franchise, is set to change. Will you be affected?
Bank holiday travel chaos: what’s your worst rail journey?
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Thousands suffered overcrowding and disruption on the trains as they tried to get away over the bank holiday weekend. What’s been your worst rail journey?
Good news? Toilet charges are being flushed away
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Network Rail has announced plans to scrap toilet charges at its stations from 2019 – so no more scrabbling around for loose change when you’re waiting for a train. Our guest author, Hannah Jolliffe, asks: should you pay to spend a penny?
Win! Rail companies must avoid misleading us about compensation
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Rail companies have finally updated their terms and conditions to ensure passengers aren’t put off of claiming compensation, including seeking reimbursement for consequential losses.
Have you fallen victim to ‘stop skipping’?
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Imagine standing on the platform waiting for your 8am train and watching it whizz past without stopping to let you on. This is called stop skipping and it’s disrupting many train journeys. Have you experienced it?