We’ve heard from homeowners who’ve sold products during a boiler service. Would you be happy to hear their recommendations – or are they just taking advantage of the situation?
Posts tagged with "traders"
Would you check if a tree surgeon was properly insured and qualified before letting them loose in your garden?
The experts who helped assess how well engineers serviced a faulty boiler were shocked to see most failing to meet legal requirements. One expert, who wishes to remain anonymous, shares his thoughts.
Have you ever had a home improvement project go wrong? A builder who starts work then goes off on another job or a plumber who never seems to have seen a tap before?
Like most of us, you probably call out an engineer every 12 months or so to tinker with that white box on the wall. But how much do you know about what a boiler service covers and are you happy with the result?
Have you ever hired a double glazing tradesperson – or have you been on the receiving end of a hard sales pitch even though you weren’t in the market for new windows?
Our raft of home improvement shows would suggest that Britons are obsessed with DIY. Yet, many of us are more comfortable watching it on the box than attempting to fix our own leaks and creaks.
According to our recent survey, more than a quarter of Which? members who used a builder in the last year had problems. And when they got a tradesperson in to fix them, the average cost was a whopping £532.
Do you stick with your plumber because he or she is a friend of a friend? Or a hairdresser because you’ve used them for years? Or a gardener who’s not quite up to scratch, but you don’t want to put them out of a job?
Damp companies that offer ‘free surveys’ may seem appealing, but our latest undercover investigation found several companies recommending unnecessary treatment that could cost hundreds of pounds.
A couple of reports on gender and DIY have caught my eye this week, contradicting each other when it comes to how much DIY men and women do. But does it really matter who holds the saw and who holds the spoon?
Ombudsman services are a lifeline if you’re struggling to solve a dispute, but what happens when you can’t find one to deal with your issue? A new report reveals some severe gaps in the help that’s available.
A decent builder or decorator is like gold dust – as the millions of people who’ve had disputes with traders will well know. So why do so few people know their rights and end up getting stung by a bad service?
If you think our work finishes when a report is published then you’re likely to be wrong. It often goes on, and on, and on… as our recent investigation into cavity wall insulation proves.