Ever had a company not carry out the service you paid for? Here’s how we helped a member when she had no choice but to take a company to court.
Legal advice: shoddy building work
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Winning Which? Trusted Trader of the Year: what it means to us
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Winning Which? Trusted Trader of the Year is no easy feat. Our guest, this year’s winner, explains just what it means to take home the award.
Brief Cases: what if the ‘architect’ you hired wasn’t really an architect?
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Hiring a ‘cowboy’ builder is, unfortunately, an experience common to many… but what if you hired unqualified architect?
We’re supporting Gas Safety Week: is your home gas safe?
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This week is Gas Safety week, an annual campaign driven by the Gas Safe board to highlight the importance of gas safety to the nation. Is your home up to standard?
Have you encountered a rogue trader?
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We’ve all heard stories of unscrupulous traders knocking on old people’s doors and claiming that their roof needs repairing, then making off with hundreds of pounds without having done any work.
Do you have concerns when hiring a trader?
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Plenty of us have had the experience of wasted hours being stuck waiting for someone who never shows up. Do you have concerns when getting a trader in for a job?
Which? Trusted Traders: how we’re helping to improve standards
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Whether it’s an emergency or a planned home improvement, you’ll want to hire someone trustworthy. But if you’re up against the clock or starting from scratch, who do you turn to?
(more about trading standards…)
Do you have damp in your home?
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The impact can range from an unsightly inconvenience to a health hazard. But can you get rid of damp problems by yourself?
in Home & Energy, Money
Is your boiler engineer actually a salesman?
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We’ve heard from homeowners who’ve sold products during a boiler service. Would you be happy to hear their recommendations – or are they just taking advantage of the situation?
Watch out for rogue tree surgeons
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Would you check if a tree surgeon was properly insured and qualified before letting them loose in your garden?
Boiler servicing investigation expert: ‘I was stunned’
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The experts who helped assess how well engineers serviced a faulty boiler were shocked to see most failing to meet legal requirements. One expert, who wishes to remain anonymous, shares his thoughts.
Have you had problems with home improvements?
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Have you ever had a home improvement project go wrong? A builder who starts work then goes off on another job or a plumber who never seems to have seen a tap before?
Are you happy with how your boiler is serviced?
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Like most of us, you probably call out an engineer every 12 months or so to tinker with that white box on the wall. But how much do you know about what a boiler service covers and are you happy with the result?
How do you choose double glazers you can trust?
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Have you ever hired a double glazing tradesperson – or have you been on the receiving end of a hard sales pitch even though you weren’t in the market for new windows?