Journalist Joe Churcher recently missed a return flight and found he had to pay for the privilege of not travelling. In this guest piece Joe argues no other service would get away with this.
When we heard that Optical Express customers were losing their money when they had good reason to cancel their laser eye surgery, we knew we had to step in…
Financial jargon – the flummery surrounding such products as bank accounts, insurance products and investments – is often unnecessary, and can be costly.
Hidden in the small print of your mortgage contract could be a clause that gives your lender the right to change certain aspects of your loan, including how much interest you pay. Do you think that’s fair?
New rules for energy companies come into force today. They’re now banned from increasing prices on fixed-term energy tariffs, and they won’t be able to automatically roll you over to a new fixed-term contract.
Cloud storage should be all about peace of mind. With your files backed up online, you don’t need to worry about losing a hard drive or having your laptop stolen. Your photos and documents are safe.
Virgin Mobile’s increasing its prices by 2.9%. For new customers? No, for existing customers who’re locked into fixed contracts. We say ‘fixed’ – like other providers before it, fixed doesn’t seem to mean fixed price.
What’s the cost of a misplaced ‘e’? Not a lot, I’d have thought. If I misspell my name ‘Grey’ and then correct it to ‘Gray’, it takes a split second. So why can it be such a drawn out and costly affair for airline passengers?
How’s that ‘get fit’ resolution working out for you? Are you still going to the gym, or are the only pounds dropping off the ones from your bank account? Soon, your cancellation rights could be strengthened.
Instagram has changed its terms of service, much to the anger of its users. In the new terms the photo-sharing site has the right to licence your photos to other companies without telling you…
Happy Orange Wednesday! Or not so happy if you’re actually an Orange customer. One year ago today Orange announced a price rise on fixed mobile contracts, but how much did this add to its customers’ bills?
If you need to find out an essential piece of info about your bank account, turning to the T&Cs is a daunting process. Yet they’re often into the thousands of words and littered with incomprehensible language.
Is Orange trying to take away your ‘free home broadband’, after promising you could keep it if you renewed your mobile phone contract? Here’s how I got Orange to give it back…
Have you ever been tempted by the scratch cards that fall out of magazines and newspapers? If you have, you may no longer need to call premium numbers to claim your prize.