We’ve heard from an energy customer who received a £4,000 bill on top of their monthly £150 direct debit. We’re surrounded by companies putting up their prices, so how can we protect ourselves from bumper energy bills?
The winter weather has well and truly kicked in for most parts of the UK, and it would seem that concerns about energy bills are creeping higher up the agenda on the consumer worry list. So are you concerned about your winter bills?
Our latest research reveals some of the experiences Scottish people have in public and private markets. It’s clear consumer issues can be region specific – what problems do you come up against in your area?
As the nights draw in colder and darker, millions of UK households will be turning up their heating and switching on their lights. And millions will be paying unfair energy bills for it. So what needs to be done about this?
(more on fairer energy tariffs…)
When did you last switch your energy supplier? In the last year or two? Longer ago? Or perhaps you’ve always been with the same one.
Are you on a pricey standard gas or electricity tariff? Millions of people are paying more than they need to for their energy – and they’re often the most vulnerable.
Do you regularly switch energy supplier, bank or mobile provider? Or are you held back? Here’s Nick Boles MP on why the Government’s working to improve switching.
Are you satisfied with your bank or could it make changes to improve the service you get? We think banks have a lot of work to do, so we’re calling on the regulator to take action…
It should be easy to change your mobile phone provider to get a better deal. In practice though, we all know switching can be a real hassle. Now Ofcom says it plans to make the process much simpler and quicker.
The idea of banks putting customers first may make you laugh. Especially if yours still tries to persuade you to take out a packaged current account with benefits you don’t need. Or when you think about the PPI saga.
What would make you switch banks? It’s a question I’ve thought about for months as my bank has done one thing after another that has niggled me. But this month, I’ve finally taken the plunge.
In just a month, the provisional findings of an investigation into the energy market are due to be revealed. We’ve written to the body carrying out the investigation, with five tests we’ll judge its suggested remedies against.
In 2012 Which? and 38 Degrees launched the UK’s first and largest collective energy switch. With 145,000 people taking part, this provided a unique opportunity to analyse real life switching decisions.
Changing bank accounts doesn’t come naturally to me – I’ve only done it twice in 25 years. But I’m now prepared to move banks 20 times in the next 20 years if I see the need.