With last week’s news that the new energy price cap will come into force this winter, our guest, Claire Perry MP, explains the government’s approach to improving the energy market for consumers.
Putting customers at the heart of our energy market
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Update: will the proposed energy price cap be enough?
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Prime Minister Theresa May has announced plans to tackle rip-off energy bills with an energy price cap. But will such a cap be enough to help you?
The end of standard tariffs?
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British Gas will soon scrap standard tariffs for new customers – will this be a game-changer for the energy market?
in Money
What’s stopping you switching your current account?
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Banks are bending further backwards than ever to try to bring in new current account customers, but switching apathy is growing stronger. So, what’s preventing you from making the change? (more on switching current accounts…)
Have you had a bumper energy bill?
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We’ve heard from an energy customer who received a ÂŁ4,000 bill on top of their monthly ÂŁ150 direct debit. We’re surrounded by companies putting up their prices, so how can we protect ourselves from bumper energy bills?
Will the cold snap make for biting winter bills?
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The winter weather has well and truly kicked in for most parts of the UK, and it would seem that concerns about energy bills are creeping higher up the agenda on the consumer worry list. So are you concerned about your winter bills?
in Home & Energy, Shopping, Technology
Scots share their regional consumer concerns – what are yours?
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Our latest research reveals some of the experiences Scottish people have in public and private markets. It’s clear consumer issues can be region specific – what problems do you come up against in your area?
Energy suppliers must take action to help customers
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As the nights draw in colder and darker, millions of UK households will be turning up their heating and switching on their lights. And millions will be paying unfair energy bills for it. So what needs to be done about this?
(more on fairer energy tariffs…)
Why should you switch your energy supplier?
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When did you last switch your energy supplier? In the last year or two? Longer ago? Or perhaps you’ve always been with the same one.
in Home & Energy, Money
Are you on a standard energy tariff?
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Are you on a pricey standard gas or electricity tariff? Millions of people are paying more than they need to for their energy – and they’re often the most vulnerable.
in Home & Energy, Money, Shopping, Technology
Nick Boles MP: is switching painful or painless for you?
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Do you regularly switch energy supplier, bank or mobile provider? Or are you held back? Here’s Nick Boles MP on why the Government’s working to improve switching.
in Money
Banks CAN be better – now’s the time for transformation
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Are you satisfied with your bank or could it make changes to improve the service you get? We think banks have a lot of work to do, so we’re calling on the regulator to take action…
in Technology
Is changing your mobile phone deal about to become easier?
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It should be easy to change your mobile phone provider to get a better deal. In practice though, we all know switching can be a real hassle. Now Ofcom says it plans to make the process much simpler and quicker.
in Money
Is your bank now putting customers before sales?
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The idea of banks putting customers first may make you laugh. Especially if yours still tries to persuade you to take out a packaged current account with benefits you don’t need. Or when you think about the PPI saga.