As of Saturday 13 January, new EU rules will come into force to ban added card surcharges. Food delivery service Just Eat seems to have already worked out a way to get around the ban, but will other companies follow suit? (more on new card surcharge ban…)
Thank you to over 40,000 of our supporters who backed our campaign to end rip-off card charges. These sneaky fees for using credit and debit cards finally get the chop. Have you been stung by a card surcharge when making a payment?
Next weekend, Glasgow will host over 15,000 music fans at BBC 6 Music Festival – but how many are at risk of being turned away on the night?
(more on secondary ticketing
Nothing makes my blood boil more than the extra fees airlines charge, and judging by a recent Which? Travel survey, I’m not alone. Do you think these fees are fair?
Charges for paying by credit card are generally more reasonable now than in the past, but a Which? investigation found that they still vary a lot. Have you been stung by a credit card charge recently?
(more about credit card charges…)
Why should you have to pay to print your theatre tickets at home or to leave a mortgage that has ended? These are just some of the charges we think should be banned. (more…)
Have we found the largest ever ‘processing fee’ charged by a ticket company? If you were to guess how much that fee might be, what would you say? £10? £50? £100? Try again…
Our new research shows that mortgage fees have almost doubled in five years, from £878 in 2009 to £1,588 in 2014. Have you been stung by fees and charges when arranging a mortgage, whether moving house or remortgaging?
We’ve been overwhelmed by your support for our surcharges campaign, which brought about a ban on excessive charges. And now five companies are changing their rules due to your reports…
The European Consumers’ Organisation (BEUC) is campaigning to have ‘rip off’ surcharges banned across Europe. So it’s over to Monique Goyens, director general at BEUC, who tells us how they’re getting on.
A couple of weeks ago the government finally banned ‘rip off’ surcharges. We asked you to report any companies who weren’t sticking to the rules, and found that people are still being hit by unfair card charges.
Third-party train websites are a popular way of booking tickets. But some charge fees that you can avoid by booking directly with the train company. Is there any benefit to using these websites?
Saturday 6 April doesn’t just mark the new tax year. I’ve been waiting for this day for months – 15 to be precise – as the government’s ban on excessive card surcharges finally comes in.
This year’s Which? airline survey has seen no-frills carriers take a nose-dive, while all-inclusive airlines are flying high. It seems we all appreciate good service in the air, but how much more are we prepared to pay for it?