MasterCard is facing a claim of up to £19bn in a landmark UK collective action over card charges that were passed on to shoppers. Lawyer and former head of the Financial Ombudsman Service, Walter Merricks CBE, explains what this may mean for you.
National Food Safety Week is a chance to highlight the dangers present in the food we buy. Which? is calling on supermarkets to be more transparent about their testing and food safety controls.
A Nurofen ad has been banned for implying it could specifically target joint and back pain. So are we seeing the start of a change in the way companies can market their painkillers?
When I buy goods online I have to give the shop my payment details before they’ll send out the goods. Nothing wrong with that. But if the product turns out to be not what I expected, why doesn’t the supplier return my money with the same urgency?
Supermarket shelves are lined with dozens of different oils, making decision-making tricky. If you’re after extra virgin olive oil, we’ve got some bargain-hunting tips to make choosing easier.
A little while ago, we asked you to tell us what makes a great shopping experience. Ex Which? Convo team member Katie Benson joins us once again to sum up your views on what separates a good shopping trip from an awful one.
Our latest test found a sunscreen that fell short of its SPF claim. How can this still happen, asks Which? chief executive Peter Vicary-Smith?
In a resounding victory for all of you who didn’t pipe down about your distaste for piped music, M&S is scrapping piped music in its stores. Question is – will other retailers follow suit?
It’s a good time to stock up on sunscreen, but working out which bottle offers the best protection isn’t easy. This guest post from Nina Goad explains all, from SPF to star ratings.
The great British high street has been going through a turbulent time recently. So where are these shops going wrong? Is it the layout, the customer service, or even the cleanliness – what keeps you loyal to them?
Is it actually worth spending extra cash on premium pet food? Or is money no object when it comes to feeding your canine or feline pals?
Last year the telecoms giants Three and O2 agreed a company merger of around £10bn. But today, the regulator, Ofcom, has warned that this merger could damage competition and choice. So could this impact you?
After being sold a Nespresso coffee machine that wasn’t producing hot coffee, Kenneth Whitby struggled for a suitable solution from the manufacturer and the retailer, so he appealed to Which? Legal for help.
Are you bamboozled by the proliferation of shampoo claims? Can it really thicken hair fibres from within? And should you be relieved or suspicious when your shampoo tells you all the things it doesn’t contain, such as parabens, silicones and fragrances?