Online clothing retailer Asos hit the news last month after altering its returns policy to prevent serial returns. But could the new policy put some shoppers off?
Grocery shopping usually ends with a visit to the checkouts and often a bit of queuing… un-till now. Are we ready for a till-less revolution? Do we need one!?
A few years ago I decided to change the way I buy new clothes. Could we all be more sustainable with our shopping habits? Here’s what I decided to do.
We want people to be better protected from flammable plastic-backed fridge-freezers. Do you back our call for retailers to take fire-risk appliances off the shelves?
Plenty of us have been caught out by a sales tactic at some point. Most recently, a number of you have told us how you’ve fallen for one used by Currys PC World… (more on currys set-up service…)
Ever ended up buying more food and drink than you intended? How did it happen? Our guest Heather Peace of Food Standards Scotland explains how ‘upsizing’ works.
What if those glowing customer reviews we see aren’t honest or impartial, or don’t reflect the person’s true experience? This is the world of fake reviews.
Unit pricing is an effective way to compare value between products being sold in different sized packages or loose. But do you use it other than in supermarkets, our guest author Ian Jarratt wants to know…
What’s the most bizarre thing you’ve ever tried to return as faulty? You might not be able to compete with some of these items our readers shared… (more on… returns)
Sleep is vital for physical and mental health. With many of us struggling to get a good night’s rest, it’s time to look at our mattresses.
Last Christmas we found that one in four people in our survey had a parcel fail to arrive. Do you know who to contact if something goes wrong?
Our latest research has revealed that just 29% of people trust retailers not to misuse their email address when sending an e-receipt. Do you have concerns?
Online marketplaces offer bargains from the comfort of your home, but your rights are different depending on where you buy. Should you proceed with caution?
When a major retailer goes bust, things can quickly become complicated for gift cards. Cash may feel impersonal for a last-minute present, but is a gift card worth the risk?