The airline you fly with can make all the difference to your overall satisfaction with your holiday or trip away. So why are so many airlines still getting it badly wrong and what can they do to get it right?
Ryanair is cancelling thousands of flights, potentially affecting 400,000 people. Have you had your travel plans upended by the move and what do you want to see Ryanair do about it?
Nothing makes my blood boil more than the extra fees airlines charge, and judging by a recent Which? Travel survey, I’m not alone. Do you think these fees are fair?
Ryanair calls itself a ‘no-frills airline’ so you’d probably expect to do without a few luxuries in return for getting a cheap fare. But what about toilet rolls? And on a three-hour flight?
A drubbing from Which? is a powerful agent for change. Here’s our chief executive Peter Vicary-Smith on the ways in which banks and even Ryanair have acted on our concerns.
In this guest post Ryanair’s chief exec Michael O’Leary argues that Which? surveys don’t reflect what customers want from an airline. What’s most important to you when you fly? Do you fly with Ryanair?
Is Ryanair turning nice? This autumn has brought the unprecedented spectacle of the airline’s famously unrepentant boss Michael O’Leary apologising and pledging to listen to customers.
Last week Which? reported on the French air traffic controller strikes that grounded hundreds of European flights, stranding thousands of people. I was one of the many travellers affected, stuck in a foreign country.
What’s the cost of a misplaced ‘e’? Not a lot, I’d have thought. If I misspell my name ‘Grey’ and then correct it to ‘Gray’, it takes a split second. So why can it be such a drawn out and costly affair for airline passengers?
Some airlines try very hard to get you to buy travel insurance from them when you book a flight online. But are the insurance policies they offer actually any good?
It seems like every airline has a different allowance for hand luggage, leading to lots of confusion and surprises at the departure gate. Do you think airline hand luggage allowances are clear enough?
The European Court of Justice has ruled Ryanair must reimburse passengers for reasonable costs after the volcanic ash cloud crisis. If you’ve suffered from a cancelled or delayed flight, how were you treated?
Pringles – I do like them. But if you asked me to pay 9p for each individual potato and wheat-based crisp, I’d say you were having a laugh. Yet that’s how much you’ll pay if you buy a pack onboard an Easyjet flight.
This year’s Which? airline survey has seen no-frills carriers take a nose-dive, while all-inclusive airlines are flying high. It seems we all appreciate good service in the air, but how much more are we prepared to pay for it?