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archive

Ryanair

Posts tagged with "ryanair"

18 March 2022 in Travel & Leisure

Why is Ryanair issuing refunds through its ‘Wallet’?

16

Has your Ryanair refund been issued as a voucher through Ryanair Wallet? Here’s why we’ve asked the Civil Aviation Authority to investigate.

(more…)

27 April 2021 in Travel & Leisure

Why new aviation regulator powers are so necessary

5

Ryanair’s long overdue court date reminds us how necessary new powers for the aviation regulator will be. Passengers need a regulator they can rely on to stand up for their rights.

(more…)

2 April 2020 in Travel & Leisure

Has an airline offered you a voucher instead of a refund?

198

Refunds are required by law for cancelled flights from EU airports, including the UK. Have you been fobbed off with the offer of a voucher instead?

(more…)

23 December 2017 in Travel & Leisure

What can airlines do to regain our trust?

15
Airlines best and worst

The airline you fly with can make all the difference to your overall satisfaction with your holiday or trip away. So why are so many airlines still getting it badly wrong and what can they do to get it right?

(more about best and worst airlines…)

18 September 2017 in Travel & Leisure

Update: Ryanair cancellations – have you been grounded?

185
Ryanair Cancellations

Ryanair is cancelling thousands of flights, potentially affecting 400,000 people. Have you had your travel plans upended by the move and what do you want to see Ryanair do about it?

(more on Ryanair cancellations

27 October 2016 in Travel & Leisure

Have you paid unexpected extra airline fees?

17
Airline fees

Nothing makes my blood boil more than the extra fees airlines charge, and judging by a recent Which? Travel survey, I’m not alone. Do you think these fees are fair?

(more on extra airline fees…)

9 May 2015 in Travel & Leisure

Three-hour flight takes off without toilet paper

43
Ryanair aircraft

Ryanair calls itself a ‘no-frills airline’ so you’d probably expect to do without a few luxuries in return for getting a cheap fare. But what about toilet rolls? And on a three-hour flight?

(more about Ryanair flight …)

19 September 2014 in Travel & Leisure

A poor rating from Which? is a catalyst for change

3
Report Card

A drubbing from Which? is a powerful agent for change. Here’s our chief executive Peter Vicary-Smith on the ways in which banks and even Ryanair have acted on our concerns.

(more about Which? ratings…)

11 September 2014 in Travel & Leisure

O’Leary: customers flock to Ryanair despite Which? surveys

31
Ryanair aircraft

In this guest post Ryanair’s chief exec Michael O’Leary argues that Which? surveys don’t reflect what customers want from an airline. What’s most important to you when you fly? Do you fly with Ryanair?

(more about Ryanair…)

31 October 2013 in Travel & Leisure

Can Ryanair turn over a new leaf?

48
Ryanair plane

Is Ryanair turning nice? This autumn has brought the unprecedented spectacle of the airline’s famously unrepentant boss Michael O’Leary apologising and pledging to listen to customers.

(more about Ryanair’s customer service…)

23 June 2013 in Travel & Leisure

Stranded in Gran Canaria – not as nice as you’d think!

6
A woman waiting with her luggage

Last week Which? reported on the French air traffic controller strikes that grounded hundreds of European flights, stranding thousands of people. I was one of the many travellers affected, stuck in a foreign country.

(more about cancelled flights…)

21 June 2013 in Money, Travel & Leisure

Up to £160: the cost of a spelling mistake on an airline ticket

22
Pen crossing out error

What’s the cost of a misplaced ‘e’? Not a lot, I’d have thought. If I misspell my name ‘Grey’ and then correct it to ‘Gray’, it takes a split second. So why can it be such a drawn out and costly affair for airline passengers?

(more about airline name change fees…)

23 April 2013 in Travel & Leisure

Would you buy travel insurance from an airline?

3
Flying sheets of paper

Some airlines try very hard to get you to buy travel insurance from them when you book a flight online. But are the insurance policies they offer actually any good?

(more about airlines selling travel insurance…)

20 February 2013 in Travel & Leisure

A European hand luggage allowance would be handy

12
A full suitcase being squashed

It seems like every airline has a different allowance for hand luggage, leading to lots of confusion and surprises at the departure gate. Do you think airline hand luggage allowances are clear enough?

(more about hand luggage allowances…)

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