The answer to that question is ‘maybe’ according to the results of our latest download investigation. However, download refund rights are sketchy at present, so do you want some clarity about your rights?
Posts tagged with "refunds"
Have you ever tried to get your money back on a music download, ebook, software download or app? Because when it comes to getting a refund on digital downloads, we may be at the mercy of the seller.
Sylvia asks: I often find that when I return an item to a shop for a refund I’m asked to fill in a form for the shop to keep. It asks for my printed name, my signature, my full address and sometimes my phone number.
The other day I got a nice surprise when my energy bill arrived in the post, and found I’m in credit by £100! Great, but if I’m in so much credit, why is my money sitting in my energy company’s bank account?
Credit and prepaid card companies are dragging their heels when it comes to making refunds, and yet loading money from a current account onto a card is almost instant. What’s going on?
John Lewis has extended its returns policy to infinity, so now you’re entitled to a never-ending refund. This is all good news, but is it something many of us will rush to take advantage of?
John Lewis, the company that made its name on dependable customer service, has arguably shaken customers’ confidence by changing its guarantee: ‘Never knowingly undersold’. Will it stop us shopping there?
Asda’s new price-comparison guarantee certainly sounds tantalising. If your shopping basket isn’t at least 10% cheaper than its rivals it will refund the difference in shopping vouchers. Will you be giving it a go?
Have you ever tried to get a refund on a broken gift? From broken toys to electrical gadgets that fail to compute, there’s a lot that can go wrong before you’ve even opened the wrapping.
Would you be surprised to hear you can’t legally get a refund on purchases if you’ve simply changed your mind about them? Millions of us are being refused refunds on unwanted items – don’t be one of them.