Last night Justin Bieber fans were left outraged after the pop star arrived on stage almost two hours late for a gig at the O2. Do Bieber fans have the right to a refund on their tickets? And if not, why not?
Posts tagged with "refunds"
Last year, I bought tickets for a boat trip to the Olympic Park. But before the trip happened, the company went into administration. I tried to use ‘chargeback’ to get a refund, but what does it actually mean?
If your mobile phone screen developed a crack, whose responsibility would it be? Yours, the retailer’s or the manufacturer’s? We think you shouldn’t be left out of pocket for something that’s not your fault…
The company behind London’s Bloc 2012 electronic festival has gone into administration. Unfortunately that means there’s no guarantee you’ll get your ticket money back. But what options are there?
It seems that the British public are getting better at filing their tax returns online. But when the tables are turned, and we’re due a rebate from HMRC, is the tax man letting us down?
It’s the big hunt for the receipt! Christmas gifts have been exchanged and now it’s a trek back to the shop with unwanted presents. But before you join the long customer services queue – do you know your rights?
The answer to that question is ‘maybe’ according to the results of our latest download investigation. However, download refund rights are sketchy at present, so do you want some clarity about your rights?
Have you ever tried to get your money back on a music download, ebook, software download or app? Because when it comes to getting a refund on digital downloads, we may be at the mercy of the seller.
Sylvia asks: I often find that when I return an item to a shop for a refund I’m asked to fill in a form for the shop to keep. It asks for my printed name, my signature, my full address and sometimes my phone number.
The other day I got a nice surprise when my energy bill arrived in the post, and found I’m in credit by £100! Great, but if I’m in so much credit, why is my money sitting in my energy company’s bank account?
Credit and prepaid card companies are dragging their heels when it comes to making refunds, and yet loading money from a current account onto a card is almost instant. What’s going on?
John Lewis has extended its returns policy to infinity, so now you’re entitled to a never-ending refund. This is all good news, but is it something many of us will rush to take advantage of?
John Lewis, the company that made its name on dependable customer service, has arguably shaken customers’ confidence by changing its guarantee: ‘Never knowingly undersold’. Will it stop us shopping there?
Asda’s new price-comparison guarantee certainly sounds tantalising. If your shopping basket isn’t at least 10% cheaper than its rivals it will refund the difference in shopping vouchers. Will you be giving it a go?