Ever been promised a refund, only to have the seller go back on their word? Here’s how we were able to use section 75 of the Consumer Credit Act 1974 to help.
Posts tagged with "refunds"
Travel firms have failed to provide timely refunds to consumers as required by law. I’ve written to Kelly Tolhurst MP, the Minister for Aviation, to urge the government to intervene.
The situation with travel refunds isn’t improving, so we’re now reporting companies that are openly breaking the law to the Civil Aviation Authority. Share your story.
The COVID-19 pandemic and lockdown have scuppered many couples’ plans this year. Have you been forced to cancel your wedding due to the coronavirus crisis?
With many services you may have already paid for now closed, some have been left out of pocket. Have you tried to claim back money for anything you’ve missed?
The Competition and Markets Authority is threatening to take action against firms that ignore consumers’ rights to cash refunds. Have you been refused one?
Refunds are required by law for cancelled flights from EU airports, including the UK. Have you been fobbed off with the offer of a voucher instead?
Troubled regional airline Flybe has gone into administration and has cancelled all its flights. Have your plans been affected?
Have you been told you’ll have to wait longer for your Thomas Cook refund? If so, we’d like to hear from you.
We helped a member get a refund after she was left out of pocket when Currys PC World failed to install her new hob. Have you had a similar experience?
The Competition and Markets Authority (CMA) wants travel and holiday companies to ‘check in’ on their terms and conditions. Are customers being treated fairly?
Have you ever had problems booking rail passenger assistance? Here’s how we helped a member when he was left £130 out of pocket.
Online clothing retailer Asos hit the news last month after altering its returns policy to prevent serial returns. But could the new policy put some shoppers off?
New House of Fraser owner, Mike Ashley, has pledged to turn the store into a ‘Harrods of the high street’. Is this possible given that thousands of customers like me are currently out of pocket?