The situation with travel refunds isn’t improving, so we’re now reporting companies that are openly breaking the law to the Civil Aviation Authority. Share your story.
We’re taking your travel stories to the CAA
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Refunds
Posts tagged with "refunds"
in Money
Cancelled weddings: are you struggling to get a refund?
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The COVID-19 pandemic and lockdown have scuppered many couples’ plans this year. Have you been forced to cancel your wedding due to the coronavirus crisis?
in Money
Have you had a refund for a cancelled service?
10
With many services you may have already paid for now closed, some have been left out of pocket. Have you tried to claim back money for anything you’ve missed?
in Money
Are you being refused a refund?
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The Competition and Markets Authority is threatening to take action against firms that ignore consumers’ rights to cash refunds. Have you been refused one?
Has an airline offered you a voucher instead of a refund?
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Refunds are required by law for cancelled flights from EU airports, including the UK. Have you been fobbed off with the offer of a voucher instead?
Flybe collapse: your questions answered
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Troubled regional airline Flybe has gone into administration and has cancelled all its flights. Have your plans been affected?
in Shopping
Plants and flowers: do you know your rights?
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Ever ordered flowers only to find they weren’t quite what you were expecting?! Here’s a look at your rights with Valentine’s Day just around the corner.
Thomas Cook refunds delay: are you affected?
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Have you been told you’ll have to wait longer for your Thomas Cook refund? If so, we’d like to hear from you.
Brief cases: refund for hob fitting failure
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We helped a member get a refund after she was left out of pocket when Currys PC World failed to install her new hob. Have you had a similar experience?
Are holiday deposits and cancellation fees fair?
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The Competition and Markets Authority (CMA) wants travel and holiday companies to ‘check in’ on their terms and conditions. Are customers being treated fairly?
Brief cases: passenger assistance troubles
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Have you ever had problems booking rail passenger assistance? Here’s how we helped a member when he was left £130 out of pocket.
in Shopping
Asos returns: will the new policy put you off?
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Online clothing retailer Asos hit the news last month after altering its returns policy to prevent serial returns. But could the new policy put some shoppers off?
in Shopping
Is House of Fraser failing to fulfil and refund orders?
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New House of Fraser owner, Mike Ashley, has pledged to turn the store into a ‘Harrods of the high street’. Is this possible given that thousands of customers like me are currently out of pocket?
Brief cases: money back on a disappointing ‘dream’ holiday
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Not every ‘holiday of a lifetime’ delivers on its promise. We helped a Which? member get their money back after a dream break fell flat.