Have you been told you’ll have to wait longer for your Thomas Cook refund? If so, we’d like to hear from you.
We helped a member get a refund after she was left out of pocket when Currys PC World failed to install her new hob. Have you had a similar experience?
The Competition and Markets Authority (CMA) wants travel and holiday companies to ‘check in’ on their terms and conditions. Are customers being treated fairly?
Have you ever had problems booking rail passenger assistance? Here’s how we helped a member when he was left £130 out of pocket.
Online clothing retailer Asos hit the news last month after altering its returns policy to prevent serial returns. But could the new policy put some shoppers off?
New House of Fraser owner, Mike Ashley, has pledged to turn the store into a ‘Harrods of the high street’. Is this possible given that thousands of customers like me are currently out of pocket?
Not every ‘holiday of a lifetime’ delivers on its promise. We helped a Which? member get their money back after a dream break fell flat.
We’re always quick to highlight when companies aren’t giving consumers the experience they deserve, and rightly so. But sometimes things do go well – what’s been your best customer service experience?
If a business breached your consumer rights would you want Which? to fight for you and others affected in court? We welcome Liam McArthur, Scottish Liberal Democrat Member of the Scottish Parliament for Orkney, as our guest to explain more…
No matter how well you know someone, at some stage you’ll receive – or gift them – a Christmas present that doesn’t fit, isn’t quite right or just isn’t liked. So what do you do about them? (more on unwanted gifts…)
Fresh paint has a very distinct smell. For me, it’s far too clinical. In fact, I hate the smell. But what would you do if your freshly painted home suddenly started to smell of cat urine, or even rotting animals…
Will you be hitting the shops for bank holiday bargains this weekend? If you do make a purchase, would you rather have an old-fashioned paper receipt or do you prefer receiving it via email? (more on electronic receipts…)
Being hit with a cancellation charge when returning goods can be a shock, but if you know your rights you may not have to pay it…
(more on cancellation charges…)
One sharp-eyed Which? member spotted an unexpected charge on his phone bill for a mobile phone game that he didn’t sign up for…