Thousands of holidaymakers have been given the runaround on getting their money back during the pandemic. Here’s how we helped get a member a full refund.
Legal advice: package holiday operator delays refund
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Refunds
Posts tagged with "refunds"
Refund Us. Reform Travel: join our campaign
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Passengers are owed billions from airlines and holiday companies for trips cancelled due to coronavirus. Companies must obey the law and refund you.
in Shopping
Are retailers honouring COVID-19 returns policies?
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Many retailers announced extended COVID-19 returns policies, but are they being honoured? We want to know if you’ve been refused a refund.
in Motoring
Legal advice: seller takes back promise to refund faulty car
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Ever been promised a refund, only to have the seller go back on their word? Here’s how we were able to use section 75 of the Consumer Credit Act 1974 to help.
Government must intervene in travel: my letter to Kelly Tolhurst MP
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Travel firms have failed to provide timely refunds to consumers as required by law. I’ve written to Kelly Tolhurst MP, the Minister for Aviation, to urge the government to intervene.
We’re taking your travel stories to the CAA
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The situation with travel refunds isn’t improving, so we’re now reporting companies that are openly breaking the law to the Civil Aviation Authority. Share your story.
in Money
Cancelled weddings: are you struggling to get a refund?
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The COVID-19 pandemic and lockdown have scuppered many couples’ plans this year. Have you been forced to cancel your wedding due to the coronavirus crisis?
in Money
Have you had a refund for a cancelled service?
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With many services you may have already paid for now closed, some have been left out of pocket. Have you tried to claim back money for anything you’ve missed?
in Money
Are you being refused a refund?
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The Competition and Markets Authority is threatening to take action against firms that ignore consumers’ rights to cash refunds. Have you been refused one?
Has an airline offered you a voucher instead of a refund?
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Refunds are required by law for cancelled flights from EU airports, including the UK. Have you been fobbed off with the offer of a voucher instead?
Flybe collapse: your questions answered
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Troubled regional airline Flybe has gone into administration and has cancelled all its flights. Have your plans been affected?
in Shopping
Plants and flowers: do you know your rights?
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Ever ordered flowers only to find they weren’t quite what you were expecting?! Here’s a look at your rights with Valentine’s Day just around the corner.
Thomas Cook refunds delay: are you affected?
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Have you been told you’ll have to wait longer for your Thomas Cook refund? If so, we’d like to hear from you.
Brief cases: refund for hob fitting failure
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We helped a member get a refund after she was left out of pocket when Currys PC World failed to install her new hob. Have you had a similar experience?