Posts tagged with "refunds"
in Shopping
New House of Fraser owner, Mike Ashley, has pledged to turn the store into a ‘Harrods of the high street’. Is this possible given that thousands of customers like me are currently out of pocket?
Not every ‘holiday of a lifetime’ delivers on its promise. We helped a Which? member get their money back after a dream break fell flat.
in Money
We’re always quick to highlight when companies aren’t giving consumers the experience they deserve, and rightly so. But sometimes things do go well – what’s been your best customer service experience?
in Shopping
If a business breached your consumer rights would you want Which? to fight for you and others affected in court? We welcome Liam McArthur, Scottish Liberal Democrat Member of the Scottish Parliament for Orkney, as our guest to explain more…
in Shopping
No matter how well you know someone, at some stage you’ll receive – or gift them – a Christmas present that doesn’t fit, isn’t quite right or just isn’t liked. So what do you do about them? (more on unwanted gifts…)
Fresh paint has a very distinct smell. For me, it’s far too clinical. In fact, I hate the smell. But what would you do if your freshly painted home suddenly started to smell of cat urine, or even rotting animals…
in Shopping
Will you be hitting the shops for bank holiday bargains this weekend? If you do make a purchase, would you rather have an old-fashioned paper receipt or do you prefer receiving it via email? (more on electronic receipts…)
in Shopping
Being hit with a cancellation charge when returning goods can be a shock, but if you know your rights you may not have to pay it…
(more on cancellation charges…)
in Money
One sharp-eyed Which? member spotted an unexpected charge on his phone bill for a mobile phone game that he didn’t sign up for…
Knowing your consumer rights can help you get a deposit refunded if things go wrong – and that also applies to getting your money back from a car dealer…
(more on deposit refunds…)
A cold caller tells you there’s been a problem with your broadband and you’re due a refund, it sounds genuine. But then you’re asked for your card details, and alarm bells should ring – as they did for this Which? member.
in Technology
A Which? member came to us for help after he paid £38 to buy a piece of computer software – which didn’t work – and then had to fork out another £59 to get rid of it.
Unhappy customers of Lastminute.com are to get vouchers after posting complaints about the company on Which? Convo. Their comments were among many prompted by a previous Convo about the company.
Knowing your consumer rights can really help get you out of sticky situations. I used to buy extended warranties and insurance for things I was probably covered for – until I joined the consumer rights team….