Has lockdown thwarted your chance of getting a refund for an unwanted gift? Do you think the extra returns period should be extended again as a result?
in Shopping
Should Xmas returns windows be extended?
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Refunds
Posts tagged with "refunds"
Legal advice: stranded in Australia by airline
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A couple were left stranded during the first wave of the pandemic, but airlines have a responsibility to pay to get you home. Here’s how we were able to help.
in Shopping
Have you been let down by Currys PC World?
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We received more than 1,700 complaints about Currys PC World through our faulty goods tool this year. Have you experienced problems with your order?
Refund Us. Reform Travel: join our campaign
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Passengers are owed billions from airlines and holiday companies for trips cancelled due to coronavirus. Companies must obey the law and refund you.
in Money
Legal advice: TV return drama resolved
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When a TV return went wrong, Which? Legal stepped in to help resolve the situation. Here are your rights when repairs and returns don’t go to plan.
in Money
Legal advice: leaky radiator leads to damages claim
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A leaky radiator ended up costing Erica £300. Fortunately, we were able to intervene – here’s how to claim damages caused by a defective product.
in Scams
Monzo spoofing scam: how we helped a victim get their money back
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After an initial plodding response, Monzo refunded a fraud victim in full. Here’s how we helped, and why banks have a responsibility to protect your money.
How are sports clubs handling pandemic-hit season tickets?
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Season ticket refunds have been a contentious topic since COVID-19 disrupted the world of sport. Our guest explains how English football clubs are approaching the situation.
in Money
Legal advice: credit firm pays after company goes bust
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The refund procedure can be complicated when a company goes into administration, but that doesn’t mean there aren’t ways to recover your money.
Legal advice: package holiday operator delays refund
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Thousands of holidaymakers have been given the runaround on getting their money back during the pandemic. Here’s how we helped get a member a full refund.
in Shopping
Are retailers honouring COVID-19 returns policies?
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Many retailers announced extended COVID-19 returns policies, but are they being honoured? We want to know if you’ve been refused a refund.
in Motoring
Legal advice: seller takes back promise to refund faulty car
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Ever been promised a refund, only to have the seller go back on their word? Here’s how we were able to use section 75 of the Consumer Credit Act 1974 to help.
Government must intervene in travel: my letter to Kelly Tolhurst MP
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Travel firms have failed to provide timely refunds to consumers as required by law. I’ve written to Kelly Tolhurst MP, the Minister for Aviation, to urge the government to intervene.
We’re taking your travel stories to the CAA
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The situation with travel refunds isn’t improving, so we’re now reporting companies that are openly breaking the law to the Civil Aviation Authority. Share your story.