The Competition and Markets Authority (CMA) wants travel and holiday companies to ‘check in’ on their terms and conditions. Are customers being treated fairly?
Are holiday deposits and cancellation fees fair?
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Brief cases: passenger assistance troubles
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Have you ever had problems booking rail passenger assistance? Here’s how we helped a member when he was left £130 out of pocket.
in Shopping
Asos returns: will the new policy put you off?
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Online clothing retailer Asos hit the news last month after altering its returns policy to prevent serial returns. But could the new policy put some shoppers off?
in Shopping
Is House of Fraser failing to fulfil and refund orders?
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New House of Fraser owner, Mike Ashley, has pledged to turn the store into a ‘Harrods of the high street’. Is this possible given that thousands of customers like me are currently out of pocket?
Brief cases: money back on a disappointing ‘dream’ holiday
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Not every ‘holiday of a lifetime’ delivers on its promise. We helped a Which? member get their money back after a dream break fell flat.
in Money
Smooth refunds: what’s your best service experience?
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We’re always quick to highlight when companies aren’t giving consumers the experience they deserve, and rightly so. But sometimes things do go well – what’s been your best customer service experience?
in Shopping
Will this change in the law in Scotland empower consumers?
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If a business breached your consumer rights would you want Which? to fight for you and others affected in court? We welcome Liam McArthur, Scottish Liberal Democrat Member of the Scottish Parliament for Orkney, as our guest to explain more…
in Shopping
Unwanted gifts: goodwill or good riddance?
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No matter how well you know someone, at some stage you’ll receive – or gift them – a Christmas present that doesn’t fit, isn’t quite right or just isn’t liked. So what do you do about them? (more on unwanted gifts…)
Does your Valspar paint smell of cat urine?
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Fresh paint has a very distinct smell. For me, it’s far too clinical. In fact, I hate the smell. But what would you do if your freshly painted home suddenly started to smell of cat urine, or even rotting animals…
in Shopping
Do you object to electronic receipts?
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Will you be hitting the shops for bank holiday bargains this weekend? If you do make a purchase, would you rather have an old-fashioned paper receipt or do you prefer receiving it via email? (more on electronic receipts…)
in Shopping
Brief cases: fighting a £950 cancellation fee
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Being hit with a cancellation charge when returning goods can be a shock, but if you know your rights you may not have to pay it…
(more on cancellation charges…)
in Money
Scam watch: have you been stung by a games subscription?
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One sharp-eyed Which? member spotted an unexpected charge on his phone bill for a mobile phone game that he didn’t sign up for…
Brief cases: don’t take no for an answer
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Knowing your consumer rights can help you get a deposit refunded if things go wrong – and that also applies to getting your money back from a car dealer…
(more on deposit refunds…)
Scam watch: could this refund scam fool you?
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A cold caller tells you there’s been a problem with your broadband and you’re due a refund, it sounds genuine. But then you’re asked for your card details, and alarm bells should ring – as they did for this Which? member.