A leaky radiator ended up costing Erica £300. Fortunately, we were able to intervene – here’s how to claim damages caused by a defective product.
in Money
Legal advice: leaky radiator leads to damages claim
6
Refunds
Posts tagged with "refunds"
in Scams
Monzo spoofing scam: how we helped a victim get their money back
108
After an initial plodding response, Monzo refunded a fraud victim in full. Here’s how we helped, and why banks have a responsibility to protect your money.
Refund Us. Reform Travel: join our campaign
98
Passengers are owed billions from airlines and holiday companies for trips cancelled due to coronavirus. Companies must obey the law and refund you.
How are sports clubs handling pandemic-hit season tickets?
4
Season ticket refunds have been a contentious topic since COVID-19 disrupted the world of sport. Our guest explains how English football clubs are approaching the situation.
in Money
Legal advice: credit firm pays after company goes bust
6
The refund procedure can be complicated when a company goes into administration, but that doesn’t mean there aren’t ways to recover your money.
Legal advice: package holiday operator delays refund
14
Thousands of holidaymakers have been given the runaround on getting their money back during the pandemic. Here’s how we helped get a member a full refund.
in Shopping
Are retailers honouring COVID-19 returns policies?
32
Many retailers announced extended COVID-19 returns policies, but are they being honoured? We want to know if you’ve been refused a refund.
in Motoring
Legal advice: seller takes back promise to refund faulty car
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Ever been promised a refund, only to have the seller go back on their word? Here’s how we were able to use section 75 of the Consumer Credit Act 1974 to help.
Government must intervene in travel: my letter to Kelly Tolhurst MP
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Travel firms have failed to provide timely refunds to consumers as required by law. I’ve written to Kelly Tolhurst MP, the Minister for Aviation, to urge the government to intervene.
We’re taking your travel stories to the CAA
61
The situation with travel refunds isn’t improving, so we’re now reporting companies that are openly breaking the law to the Civil Aviation Authority. Share your story.
in Money
Cancelled weddings: are you struggling to get a refund?
32
The COVID-19 pandemic and lockdown have scuppered many couples’ plans this year. Have you been forced to cancel your wedding due to the coronavirus crisis?
in Money
Have you had a refund for a cancelled service?
11
With many services you may have already paid for now closed, some have been left out of pocket. Have you tried to claim back money for anything you’ve missed?
in Money
Are you being refused a refund?
90
The Competition and Markets Authority is threatening to take action against firms that ignore consumers’ rights to cash refunds. Have you been refused one?
Has an airline offered you a voucher instead of a refund?
195
Refunds are required by law for cancelled flights from EU airports, including the UK. Have you been fobbed off with the offer of a voucher instead?