Have you ever had problems booking rail passenger assistance? Here’s how we helped a member when he was left £130 out of pocket.
On some rail services, ‘first class’ doesn’t officially exist. Were you aware you could take a seat on these trains? And where else might these rules apply?
Automatic compensation is at the core of Which?’s #TrainPain campaign. Huw Merriman MP joins us to explain why he has been backing our calls since 2017 and why the Government’s Rail Review is the perfect opportunity to deliver better compensation for rail passengers. (more…)
I thought #TrainPain only applied to commuters fed up with minor regular delays, but then I boarded the 08:26 from Surbiton to London Waterloo last week…
The disruption to my commute was so persistent and severe, I decided to move several hundred miles away and took a pay cut to avoid the journey, writes our guest Jonathan Lee-Smith…
We all have our own individual train horror stories, but is satisfaction with our railways declining across the board? Our research suggests it is…
People who have unresolved complaints with their bank, energy company or mobile phone provider can go to an independent Ombudsman, which can resolve it. From today, the same will apply for rail.
Today, we’ve revealed that train companies are failing to deal with passenger complaints effectively or sometimes even politely. Given my own experiences, this doesn’t come as a surprise at all.
Today, the government has announced that it will roll out ‘one-click’ compensation across the rail network. It’s a welcome step forward, but we’re calling for more.
As we all know, being a passenger on some of the UK’s trains can be tough. But what’s it like if you’re disabled as well? Our guest Hollie-Anne Brooks gives her experience.
Transport for London trams went fully cashless last week – you can no longer buy a paper ticket. Would you support your local transport following suit?
Earlier this month, the EU announced it’s giving away 15,000 free InterRail passes to 18 year-old EU citizens. But interrailing isn’t just for teenagers. Would you go?
If your train journey goes wrong, rail companies in certain circumstances have a duty to compensate you. But how often are they honouring this?
Today, Which? recognises Paul Maynard MP’s championing of train passengers’ rights, presenting him with our Positive Change Award. Our guest author on Convo today, Paul discusses his achievements.