WIN! The rail regulator will soon require all train companies to participate in a free-to-use ombudsman scheme to handle passenger complaints. We’ve been calling for this extra level of redress to protect your rights for some time, so will this change help you?
Imagine standing on the platform waiting for your 8am train and watching it whizz past without stopping to let you on. This is called stop skipping and it’s disrupting many train journeys. Have you experienced it?
The cost of train tickets has risen again this year, but customer satisfaction isn’t going up in line with prices. Have you found any successful ways to beat the system and bag yourself a better deal when travelling by train?
Many regular rail users will be well acquainted with delays and cancellations to their journeys. But how many hours would you have thought have actually been wasted standing around waiting for trains to turn up?
Recently, Huw Merriman MP called for legislation to introduce auto-comp for delayed rail and air passengers. After a poor experience trying to use the current delay repay system, guest Matt Woosnam is right behind it…
The government has outlined its vision for better rail travel in the UK. But will these proposals genuinely improve train travel for you?
When you’re entitled to compensation for a delay or cancellation, should you be credited with that compensation automatically? Huw Merriman MP joins us on Which? Conversation to explain why auto-comp should be necessary for rail and air passengers…
A £50bn investment plan to change Britain’s railways has been unveiled with proposals to improve customer representation. So how would you want your voice heard?
What would you expect from your train operator if you paid over £5,000 per year and your service was effectively cancelled for a month? Would you want compensating? South West Trains passenger, Anjelica, joins us as a guest author to share her take on the current disruptions…
Millions of delayed rail passengers will benefit from a change to ‘Delay Repay’ compensation, with the announcement of a threshold move to offer rail ticket refunds for journeys delayed by 15 minutes. Will this help you?
If you’re a South West Trains passenger then you’ve probably heard about the month long disruption on the line. So what impact will the disruption have for passengers in August and will they be compensated?
Complaints about rail services have risen once again, according to latest data from the rail regulator. Punctuality and reliability of services were the most common complaint made by passengers. So how can we get trains on track?
The rail regulator has released its ‘Measuring up’ consumer report assessing passenger service on our railways. How would you rate your passenger experience?
Today, we’ve shared our dossier of your train hell stories with Transport Secretary Chris Grayling to persuade him to act on the promises his party made in the General Election. Here, we pull just a handful of those terrible tales and ask the government to do more. (more on rail dossier…)