When you’re entitled to compensation for a delay or cancellation, should you be credited with that compensation automatically? Huw Merriman MP joins us on Which? Conversation to explain why auto-comp should be necessary for rail and air passengers…
A £50bn investment plan to change Britain’s railways has been unveiled with proposals to improve customer representation. So how would you want your voice heard?
What would you expect from your train operator if you paid over £5,000 per year and your service was effectively cancelled for a month? Would you want compensating? South West Trains passenger, Anjelica, joins us as a guest author to share her take on the current disruptions…
Millions of delayed rail passengers will benefit from a change to ‘Delay Repay’ compensation, with the announcement of a threshold move to offer rail ticket refunds for journeys delayed by 15 minutes. Will this help you?
If you’re a South West Trains passenger then you’ve probably heard about the month long disruption on the line. So what impact will the disruption have for passengers in August and will they be compensated?
Complaints about rail services have risen once again, according to latest data from the rail regulator. Punctuality and reliability of services were the most common complaint made by passengers. So how can we get trains on track?
The rail regulator has released its ‘Measuring up’ consumer report assessing passenger service on our railways. How would you rate your passenger experience?
Today, we’ve shared our dossier of your train hell stories with Transport Secretary Chris Grayling to persuade him to act on the promises his party made in the General Election. Here, we pull just a handful of those terrible tales and ask the government to do more. (more on rail dossier…)
Long suffering Southern commuters took matters into their own hands, offering some light relief while still hammering home the point for action, with ‘Southern Fail: the musical’. So can you get your creative juices flowing for a consumer cause?
Our latest research reveals that rail passengers experience delayed, dirty and overcrowded trains. With trust in rail also slipping, we want to know what your idea of a better rail service would be.
Can making friends with your fellow travellers help you ease your train pain? (more on commuting by train…)
With more than 20 million cars expected on the roads and over 200 rail engineering works taking place this Easter, if you’re looking to get away this weekend, expect things to be busy… (travelling at Easter…)
When your train is cancelled or delayed do you always claim? Or are you put off by the process? Guest Tim Loughton MP explains why he thinks the current system doesn’t work and passengers deserve better. (more on rail compensation…)
Being a Southern passenger is no easy feat. Cancelled trains and delays have made passengers feel like it’s virtually impossible to travel on their service, with not enough being done to compensate them.