The disruption to my commute was so persistent and severe, I decided to move several hundred miles away and took a pay cut to avoid the journey, writes our guest Jonathan Lee-Smith…
We all have our own individual train horror stories, but is satisfaction with our railways declining across the board? Our research suggests it is…
People who have unresolved complaints with their bank, energy company or mobile phone provider can go to an independent Ombudsman, which can resolve it. From today, the same will apply for rail.
Today, we’ve revealed that train companies are failing to deal with passenger complaints effectively or sometimes even politely. Given my own experiences, this doesn’t come as a surprise at all.
Today, the government has announced that it will roll out ‘one-click’ compensation across the rail network. It’s a welcome step forward, but we’re calling for more.
As we all know, being a passenger on some of the UK’s trains can be tough. But what’s it like if you’re disabled as well? Our guest Hollie-Anne Brooks gives her experience.
Transport for London trams went fully cashless last week – you can no longer buy a paper ticket. Would you support your local transport following suit?
Earlier this month, the EU announced it’s giving away 15,000 free InterRail passes to 18 year-old EU citizens. But interrailing isn’t just for teenagers. Would you go?
If your train journey goes wrong, rail companies in certain circumstances have a duty to compensate you. But how often are they honouring this?
Today, Which? recognises Paul Maynard MP’s championing of train passengers’ rights, presenting him with our Positive Change Award. Our guest author on Convo today, Paul discusses his achievements.
From Sunday 20 May, the time of every single train on Govia Thameslink Railway (GTR), Britain’s largest rail franchise, is set to change. Will you be affected?
Thousands suffered overcrowding and disruption on the trains as they tried to get away over the bank holiday weekend. What’s been your worst rail journey?
Network Rail has announced plans to scrap toilet charges at its stations from 2019 – so no more scrabbling around for loose change when you’re waiting for a train. Our guest author, Hannah Jolliffe, asks: should you pay to spend a penny?
Rail companies have finally updated their terms and conditions to ensure passengers aren’t put off of claiming compensation, including seeking reimbursement for consequential losses.