As we all know, being a passenger on some of the UK’s trains can be tough. But what’s it like if you’re disabled as well? Our guest Hollie-Anne Brooks gives her experience.
We all have our own individual train horror stories, but is satisfaction with our railways declining across the board? Our new research suggests it is…
Transport for London trams went fully cashless last week – you can no longer buy a paper ticket. Would you support your local transport following suit?
Earlier this month, the EU announced it’s giving away 15,000 free InterRail passes to 18 year-old EU citizens. But interrailing isn’t just for teenagers. Would you go?
If your train journey goes wrong, rail companies in certain circumstances have a duty to compensate you. But how often are they honouring this?
Today, Which? recognises Paul Maynard MP’s championing of train passengers’ rights, presenting him with our Positive Change Award. Our guest author on Convo today, Paul discusses his achievements.
From Sunday 20 May, the time of every single train on Govia Thameslink Railway (GTR), Britain’s largest rail franchise, is set to change. Will you be affected?
Thousands suffered overcrowding and disruption on the trains as they tried to get away over the bank holiday weekend. What’s been your worst rail journey?
Network Rail has announced plans to scrap toilet charges at its stations from 2019 – so no more scrabbling around for loose change when you’re waiting for a train. Our guest author, Hannah Jolliffe, asks: should you pay to spend a penny?
Rail companies have finally updated their terms and conditions to ensure passengers aren’t put off of claiming compensation, including seeking reimbursement for consequential losses.
It’s snow joke: commuting has been a pain this week. Delays and cancellations have been rife, despite the ‘Beast from the East’ snow storm arriving pretty much as predicted. So is it time for train passengers to get automatic compensation for delays and cancellations? (more…)
WIN! The rail regulator will soon require all train companies to participate in a free-to-use ombudsman scheme to handle passenger complaints. We’ve been calling for this extra level of redress to protect your rights for some time, so will this change help you?
Imagine standing on the platform waiting for your 8am train and watching it whizz past without stopping to let you on. This is called stop skipping and it’s disrupting many train journeys. Have you experienced it?
The cost of train tickets has risen again this year, but customer satisfaction isn’t going up in line with prices. Have you found any successful ways to beat the system and bag yourself a better deal when travelling by train?