On its second anniversary, the Rail Ombudsman is calling on the industry to increase awareness of the scheme. Have you used it to help resolve a dispute?
Posts tagged with "rail"
For the first time in decades, three classes of travel could be offered on Britain’s railways. But is it really necessary? Do we even need first class?
When a scenic first-class rail trip didn’t live up to expectations, we stepped in to help a member get their money back. Here’s what happened.
Disabled passengers are still having to fight for fairer travel. Eight-time Paralympic gold medalist Sophie Christiansen kindly shares her experiences with us.
Is access for disabled travellers really improving? The BBC’s Frank Gardner says the fight for fair access continues. What are your experiences?
Have you ever had problems booking rail passenger assistance? Here’s how we helped a member when he was left £130 out of pocket.
On some rail services, ‘first class’ doesn’t officially exist. Were you aware you could take a seat on these trains? And where else might these rules apply?
Automatic compensation is at the core of Which?’s #TrainPain campaign. Huw Merriman MP joins us to explain why he has been backing our calls since 2017 and why the Government’s Rail Review is the perfect opportunity to deliver better compensation for rail passengers. (more…)
I thought #TrainPain only applied to commuters fed up with minor regular delays, but then I boarded the 08:26 from Surbiton to London Waterloo last week…
The disruption to my commute was so persistent and severe, I decided to move several hundred miles away and took a pay cut to avoid the journey, writes our guest Jonathan Lee-Smith…
We all have our own individual train horror stories, but is satisfaction with our railways declining across the board? Our research suggests it is…
People who have unresolved complaints with their bank, energy company or mobile phone provider can go to an independent Ombudsman, which can resolve it. From today, the same will apply for rail.
Today, we’ve revealed that train companies are failing to deal with passenger complaints effectively or sometimes even politely. Given my own experiences, this doesn’t come as a surprise at all.
Today, the government has announced that it will roll out ‘one-click’ compensation across the rail network. It’s a welcome step forward, but we’re calling for more.