The mobile phone provider EE has introduced a 50p fee to jump the queue on its customer service helpline. Is that a price worth paying or a kick in the teeth?
Posts tagged with "queuing"
Every day I wait in queues. On the way to work, I stand in a bus queue. Shopping for dinner, I end up in a supermarket queue. You can’t even escape queues when you’re on holiday…
Have you had enough of being asked whether you’d like a muffin with your coffee, a coffee with your muffin, a gigantic block of chocolate with your newspaper or a loan with your overdraft?
Ever gone into a bank branch (if you can find one that’s open and not chock-a-block full of people queuing) with a simple request, and been asked whether you’d like to take out a savings account or an investment?
Our latest bank research reveals surprisingly short queues in branches – does this match the experience at your branch, or do you beg to differ? Is it time to re-assess the stereotypical image of branch banking?
We Brits are renowned for our willingness to queue quietly – but new research shows people lose the plot within 11 minutes of waiting. It seems standing in line has lost its appeal…
Most of us have an hour for lunch and we don’t want to spend it in a bank queue, waiting to pay a cheque in. Unfortunately, many of us end up half-starved because banks are half-staffed.
We Brits are supposed to be a polite lot when it comes to queuing, but that doesn’t stack up with the latest stats. It seems we’re more likely to huff, puff and take a hike than hang around and pay.