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archive

Public-transport

Posts tagged with "public-transport"

11 December 2019 in Travel & Leisure

Do trains really need Premium Economy?

35

For the first time in decades, three classes of travel could be offered on Britain’s railways. But is it really necessary? Do we even need first class?

more on transport

27 September 2019 in Travel & Leisure

Sophie Christiansen: my fight for equality

16

Disabled passengers are still having to fight for fairer travel. Eight-time Paralympic gold medalist Sophie Christiansen kindly shares her experiences with us.

(more…)

20 May 2019 in Travel & Leisure

Is rail first class always in operation?

9

On some rail services, ‘first class’ doesn’t officially exist. Were you aware you could take a seat on these trains? And where else might these rules apply?

(more…)

25 February 2019 in Travel & Leisure

My nightmare South Western Rail journey

37

I thought #TrainPain only applied to commuters fed up with minor regular delays, but then I boarded the 08:26 from Surbiton to London Waterloo last week…

(more…)

26 November 2018 in Travel & Leisure

Win! The new Rail Ombudsman has arrived

15

People who have unresolved complaints with their bank, energy company or mobile phone provider can go to an independent Ombudsman, which can resolve it. From today, the same will apply for rail.

(more…)

14 November 2018 in Travel & Leisure

Ever had a rail complaint handled effectively? Me neither…

31

Today, we’ve revealed that train companies are failing to deal with passenger complaints effectively or sometimes even politely. Given my own experiences, this doesn’t come as a surprise at all.

(more…)

1 October 2018 in Travel & Leisure

Government announces ‘one-click’ rail compensation

70

Today, the government has announced that it will roll out ‘one-click’ compensation across the rail network. It’s a welcome step forward, but we’re calling for more.

(more…)

25 July 2018 in Travel & Leisure

TfL trams go cashless: will other transport follow suit?

19

Transport for London trams went fully cashless last week – you can no longer buy a paper ticket. Would you support your local transport following suit?

(more…)

8 March 2018 in Travel & Leisure

Win! Rail companies must avoid misleading us about compensation

10
Compensation

Rail companies have finally updated their terms and conditions to ensure passengers aren’t put off of claiming compensation, including seeking reimbursement for consequential losses.

(more on rail rights…)

8 February 2018 in Travel & Leisure

Win! Your rail complaints can’t be ignored for much longer

42

WIN! The rail regulator will soon require all train companies to participate in a free-to-use ombudsman scheme to handle passenger complaints. We’ve been calling for this extra level of redress to protect your rights for some time, so will this change help you?

(more about rail ombudsman…)

29 December 2017 in Travel & Leisure

Are rail passengers getting a raw deal with delays?

127
Delayed trains Waterloo

Many regular rail users will be well acquainted with delays and cancellations to their journeys. But how many hours would you have thought have actually been wasted standing around waiting for trains to turn up?

(more on train delays…)

4 August 2017 in Travel & Leisure

Update: is it time for a rail ombudsman?

21

Complaints about rail services have risen once again, according to latest data from the rail regulator. Punctuality and reliability of services were the most common complaint made by passengers. So how can we get trains on track?

(more on train services…)

4 August 2017 in Travel & Leisure

Have you ever tried a luggage courier service?

13
Pile of Luggage

It’s peak holiday time and that means lugging heavy bags around with you. Community member Ian asks whether a luggage courier service can help make the journey to your destination an easier ride
(more on luggage courier service…)

14 July 2017 in Travel & Leisure

Can we get the government on track to end our train hell?

53
Rail dossier passenger stoires

Today, we’ve shared our dossier of your train hell stories with Transport Secretary Chris Grayling to persuade him to act on the promises his party made in the General Election. Here, we pull just a handful of those terrible tales and ask the government to do more. (more on rail dossier…)

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