Disabled passengers are still having to fight for fairer travel. Eight-time Paralympic gold medalist Sophie Christiansen kindly shares her experiences with us.
Sophie Christiansen: my fight for equality
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Is rail first class always in operation?
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On some rail services, ‘first class’ doesn’t officially exist. Were you aware you could take a seat on these trains? And where else might these rules apply?
My nightmare South Western Rail journey
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I thought #TrainPain only applied to commuters fed up with minor regular delays, but then I boarded the 08:26 from Surbiton to London Waterloo last week…
Win! The new Rail Ombudsman has arrived
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People who have unresolved complaints with their bank, energy company or mobile phone provider can go to an independent Ombudsman, which can resolve it. From today, the same will apply for rail.
Ever had a rail complaint handled effectively? Me neither…
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Today, we’ve revealed that train companies are failing to deal with passenger complaints effectively or sometimes even politely. Given my own experiences, this doesn’t come as a surprise at all.
Government announces ‘one-click’ rail compensation
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Today, the government has announced that it will roll out ‘one-click’ compensation across the rail network. It’s a welcome step forward, but we’re calling for more.
TfL trams go cashless: will other transport follow suit?
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Transport for London trams went fully cashless last week – you can no longer buy a paper ticket. Would you support your local transport following suit?
Win! Rail companies must avoid misleading us about compensation
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Rail companies have finally updated their terms and conditions to ensure passengers aren’t put off of claiming compensation, including seeking reimbursement for consequential losses.
Win! Your rail complaints can’t be ignored for much longer
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WIN! The rail regulator will soon require all train companies to participate in a free-to-use ombudsman scheme to handle passenger complaints. We’ve been calling for this extra level of redress to protect your rights for some time, so will this change help you?
Are rail passengers getting a raw deal with delays?
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Many regular rail users will be well acquainted with delays and cancellations to their journeys. But how many hours would you have thought have actually been wasted standing around waiting for trains to turn up?
Update: is it time for a rail ombudsman?
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Complaints about rail services have risen once again, according to latest data from the rail regulator. Punctuality and reliability of services were the most common complaint made by passengers. So how can we get trains on track?
Have you ever tried a luggage courier service?
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It’s peak holiday time and that means lugging heavy bags around with you. Community member Ian asks whether a luggage courier service can help make the journey to your destination an easier ride
(more on luggage courier service…)
Can we get the government on track to end our train hell?
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Today, we’ve shared our dossier of your train hell stories with Transport Secretary Chris Grayling to persuade him to act on the promises his party made in the General Election. Here, we pull just a handful of those terrible tales and ask the government to do more. (more on rail dossier…)
Can’t rely on your train? Make a commuter chum
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Can making friends with your fellow travellers help you ease your train pain? (more on commuting by train…)