People who have unresolved complaints with their bank, energy company or mobile phone provider can go to an independent Ombudsman, which can resolve it. From today, the same will apply for rail.
Win! The new Rail Ombudsman has arrived
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Ever had a rail complaint handled effectively? Me neither…
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Today, we’ve revealed that train companies are failing to deal with passenger complaints effectively or sometimes even politely. Given my own experiences, this doesn’t come as a surprise at all.
Government announces ‘one-click’ rail compensation
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Today, the government has announced that it will roll out ‘one-click’ compensation across the rail network. It’s a welcome step forward, but we’re calling for more.
TfL trams go cashless: will other transport follow suit?
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Transport for London trams went fully cashless last week – you can no longer buy a paper ticket. Would you support your local transport following suit?
Win! Rail companies must avoid misleading us about compensation
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Rail companies have finally updated their terms and conditions to ensure passengers aren’t put off of claiming compensation, including seeking reimbursement for consequential losses.
Win! Your rail complaints can’t be ignored for much longer
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WIN! The rail regulator will soon require all train companies to participate in a free-to-use ombudsman scheme to handle passenger complaints. We’ve been calling for this extra level of redress to protect your rights for some time, so will this change help you?
Are rail passengers getting a raw deal with delays?
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Many regular rail users will be well acquainted with delays and cancellations to their journeys. But how many hours would you have thought have actually been wasted standing around waiting for trains to turn up?
Update: is it time for a rail ombudsman?
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Complaints about rail services have risen once again, according to latest data from the rail regulator. Punctuality and reliability of services were the most common complaint made by passengers. So how can we get trains on track?
Have you ever tried a luggage courier service?
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It’s peak holiday time and that means lugging heavy bags around with you. Community member Ian asks whether a luggage courier service can help make the journey to your destination an easier ride
(more on luggage courier service…)
Can we get the government on track to end our train hell?
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Today, we’ve shared our dossier of your train hell stories with Transport Secretary Chris Grayling to persuade him to act on the promises his party made in the General Election. Here, we pull just a handful of those terrible tales and ask the government to do more. (more on rail dossier…)
Can’t rely on your train? Make a commuter chum
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Can making friends with your fellow travellers help you ease your train pain? (more on commuting by train…)
Will you be attempting to travel by train this Easter?
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With more than 20 million cars expected on the roads and over 200 rail engineering works taking place this Easter, if you’re looking to get away this weekend, expect things to be busy… (travelling at Easter…)
Tim Loughton MP: is it time to overhaul the rail compensation process?
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When your train is cancelled or delayed do you always claim? Or are you put off by the process? Guest Tim Loughton MP explains why he thinks the current system doesn’t work and passengers deserve better. (more on rail compensation…)
Do train ticket machines drive you crazy?
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According to the rail regulator, train ticket machines cause so much confusion that one-fifth of passengers who use them buy the wrong ticket. Are you one of them? (more on rail ticket machines…)