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archive

Public-services

Posts tagged with "public-services"

13 July 2017 in Health

The CMA must widen its investigation into care homes

128
Care homes

We’ve been investigating care home websites and contracts. We weren’t happy with what we found. Many providers weren’t upfront about charges, and some could be breaching consumer protection laws with unfair terms. (more on CMA report on care homes…)

14 March 2017 in Health, Home & Energy

Is the care home sector working well?

233
elderly care

The Competition and Markets Authority is undertaking a thorough review of the care home sector to make sure it works in the best interests of those who rely on it, as Douglas Cooper of the CMA explains. (more on CMA’s review of care home sector…)

18 April 2016 in Technology

Fitness trackers: a real insight in to your health?

4
Fitness data

Fitness trackers are often a pious purchase for those of us looking to get healthier and track our progress along the way. But can they offer a deeper insight into our health?

(more on fitness trackers…)

2 July 2015 in Health, Parenting

Tell us your experience of complaining about public services

6
Make complaints count illustration

How easy is it for you to complain about a public service and to seek redress for any wrong suffered? Charles Nancarrow, from the National Audit Office, has co-authored a report looking at how the system works.

(more about complaining about public services …)

3 June 2015 in Money, Parenting, Technology

The Bills we want MPs to choose

25
Parliament at sunset

Tomorrow we pay our annual visit to Parliament to lobby MPs to pick one of our suggested backbench Bills. Why? Because there’s a ballot to choose 20 MPs who’ll be given priority to present a Private Member’s Bill.

(more about the Bills we want to see …)

27 May 2015 in Home & Energy

More free childcare – but this should just be the start

11

It’s only 19 days in for the new Government and today it announced its agenda for the coming year in the Queen’s Speech. This is a key time for those of us looking to make things work better for you.

(more about the Queen’s Speech …)

14 March 2015 in Health

We’ve sent your public service complaints to political parties

2
Make complaints count illustration

One year ago, following on from concerns raised by our supporters and readers, we launched our campaign to Make Complaints Count in public services. Now we’re sending our report to the political parties.

(more about public service complaints)

12 June 2014 in Health, Parenting, Technology

The Bills we want MPs to pick

6
UK parliament

Today we’re paying a visit to Parliament to lobby MPs to pick one of our suggested backbench Bills. Why? Because there’s a ballot to choose 20 MPs who will be allowed to put forward a ‘Private Member’s Bill’…

(more about our Bills…)

9 June 2014 in Health

How do you manage the demands of caring for relatives?

15
Elderly couple in care home

Many families provide care for their elderly relative, often with little or no outside support. To mark Carers Week, we’re discussing the experiences shared by carers when looking after elderly relatives.

(more on care and support..)

14 April 2014 in Health, Parenting

Bernard Jenkin MP: More public service complaints please!

12
People leaving hospital

Bernard Jenkin MP, chair of the Public Administration Select Committee, argues that lessons must be learnt from the poor complaints handling at Mid-Staffs hospital. Should more be done to make complaints count?

(more about public service complaints…)

13 March 2014 in Health, Parenting

Make your complaint count in public services

5
Make complaints count illustration

I asked if you’d ever complained about the service you’ve received from a healthcare professional. Your feedback and our research has prompted us to take action and we want to make your complaints count.

(more about public services…)

10 February 2014 in Health

Have you ever complained about your doctor or hospital?

64
People leaving hospital

One year on from the Francis Inquiry, there are still significant problems with consumers choosing not to complain about public services because they don’t know who to complain to or think nothing will be done.

(more about public service complaints…)

15 April 2013 in Health

Have you given your GP’s services a check up?

20
A phone with a reminder to call the doctor

When we surveyed GPs and patients, we found a big gap between what the GPs said they offered, and what the patients thought they offered. Do you know what services your GP can provide?

(more about GP services…)

7 April 2012 in Health, Parenting

Is the government right to open up public services?

43

Would you like more choice about your healthcare and schools? The government wants to open up our public services – but we must make sure that these choices are meaningful ones.

(more on open public services…)

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