We’ve been investigating care home websites and contracts. We weren’t happy with what we found. Many providers weren’t upfront about charges, and some could be breaching consumer protection laws with unfair terms. (more on CMA report on care homes…)
The Competition and Markets Authority is undertaking a thorough review of the care home sector to make sure it works in the best interests of those who rely on it, as Douglas Cooper of the CMA explains. (more on CMA’s review of care home sector…)
Fitness trackers are often a pious purchase for those of us looking to get healthier and track our progress along the way. But can they offer a deeper insight into our health?
How easy is it for you to complain about a public service and to seek redress for any wrong suffered? Charles Nancarrow, from the National Audit Office, has co-authored a report looking at how the system works.
Tomorrow we pay our annual visit to Parliament to lobby MPs to pick one of our suggested backbench Bills. Why? Because there’s a ballot to choose 20 MPs who’ll be given priority to present a Private Member’s Bill.
It’s only 19 days in for the new Government and today it announced its agenda for the coming year in the Queen’s Speech. This is a key time for those of us looking to make things work better for you.
One year ago, following on from concerns raised by our supporters and readers, we launched our campaign to Make Complaints Count in public services. Now we’re sending our report to the political parties.
Today we’re paying a visit to Parliament to lobby MPs to pick one of our suggested backbench Bills. Why? Because there’s a ballot to choose 20 MPs who will be allowed to put forward a ‘Private Member’s Bill’…
Many families provide care for their elderly relative, often with little or no outside support. To mark Carers Week, we’re discussing the experiences shared by carers when looking after elderly relatives.
Bernard Jenkin MP, chair of the Public Administration Select Committee, argues that lessons must be learnt from the poor complaints handling at Mid-Staffs hospital. Should more be done to make complaints count?
I asked if you’d ever complained about the service you’ve received from a healthcare professional. Your feedback and our research has prompted us to take action and we want to make your complaints count.
One year on from the Francis Inquiry, there are still significant problems with consumers choosing not to complain about public services because they don’t know who to complain to or think nothing will be done.
When we surveyed GPs and patients, we found a big gap between what the GPs said they offered, and what the patients thought they offered. Do you know what services your GP can provide?
Would you like more choice about your healthcare and schools? The government wants to open up our public services – but we must make sure that these choices are meaningful ones.