What if those glowing customer reviews we see aren’t honest or impartial, or don’t reflect the person’s true experience? This is the world of fake reviews.
in Shopping
Could you spot a fake review?
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in Shopping
Weird and wonderful returns of 2018: can you beat these?
5
What’s the most bizarre thing you’ve ever tried to return as faulty? You might not be able to compete with some of these items our readers shared… (more on… returns)
in Shopping
Ever had a delivery just not turn up?
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Last Christmas we found that one in four people in our survey had a parcel fail to arrive. Do you know who to contact if something goes wrong?
in Shopping
Are you concerned about e-receipt data misuse?
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Our latest research has revealed that just 29% of people trust retailers not to misuse their email address when sending an e-receipt. Do you have concerns?
in Shopping
Do you know your online marketplace rights?
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Online marketplaces offer bargains from the comfort of your home, but your rights are different depending on where you buy. Should you proceed with caution?
in Money
Last-minute presents: is it a risk to buy a gift card?
6
When a major retailer goes bust, things can quickly become complicated for gift cards. Cash may feel impersonal for a last-minute present, but is a gift card worth the risk?
in Money
Beware this new Amazon ‘brushing’ scam
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A Which? Money member contacted us when Amazon Prime deliveries they didn’t order turned up on their doorstep. Do you know what a ‘brushing’ scam is? We explain the details.
in Shopping
Have you been fooled by a Black Friday ‘deal’?
5
Is Black Friday really the best time of year to find the greatest discounts on products? We want to know if you’ve bought a product on offer that you later regretted.
in Shopping
Are you shopping online safely?
24
The Christmas shopping season starts in earnest on Black Friday this week. At this time of year it’s more important than ever to stay safe online – are you shopping securely?
in Food & Drink
A ‘fantastic value’ box of chocolates? I’m not so sure…
24
As Christmas approaches, it’s sometimes easy to become swept up in the frenzy of present buying without checking details. Have you ever returned an item after a little more research?
in Shopping
Is House of Fraser failing to fulfil and refund orders?
2
New House of Fraser owner, Mike Ashley, has pledged to turn the store into a ‘Harrods of the high street’. Is this possible given that thousands of customers like me are currently out of pocket?
in Shopping
Is a ‘quiet hour’ in shops a good idea?
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Shopping can be an overwhelming experience for many, so are proposals for a ‘quiet hour’ a welcome idea? Our guest community author Caroline Pritchard gives her experience…
in Shopping
Which closed high street shops do you miss most?
22
So far this year, nearly 650 retail and restaurant brands on our high streets have closed – but which ones will you miss and which long-gone shops do you wish were still in business?
in Shopping
What are the best Father’s Day gifts?
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Beyond the classic staples of booze, aftershave and socks, what else is there to buy in the shops for Father’s Day? And how much should you spend on it?