Online clothing retailer Asos hit the news last month after altering its returns policy to prevent serial returns. But could the new policy put some shoppers off?
A few years ago I decided to change the way I buy new clothes. Could we all be more sustainable with our shopping habits? Here’s what I decided to do.
What if those glowing customer reviews we see aren’t honest or impartial, or don’t reflect the person’s true experience? This is the world of fake reviews.
What’s the most bizarre thing you’ve ever tried to return as faulty? You might not be able to compete with some of these items our readers shared… (more on… returns)
Last Christmas we found that one in four people in our survey had a parcel fail to arrive. Do you know who to contact if something goes wrong?
Our latest research has revealed that just 29% of people trust retailers not to misuse their email address when sending an e-receipt. Do you have concerns?
Online marketplaces offer bargains from the comfort of your home, but your rights are different depending on where you buy. Should you proceed with caution?
When a major retailer goes bust, things can quickly become complicated for gift cards. Cash may feel impersonal for a last-minute present, but is a gift card worth the risk?
A Which? Money member contacted us when Amazon Prime deliveries they didn’t order turned up on their doorstep. Do you know what a ‘brushing’ scam is? We explain the details.
Is Black Friday really the best time of year to find the greatest discounts on products? We want to know if you’ve bought a product on offer that you later regretted.
The Christmas shopping season starts in earnest on Black Friday this week. At this time of year it’s more important than ever to stay safe online – are you shopping securely?
As Christmas approaches, it’s sometimes easy to become swept up in the frenzy of present buying without checking details. Have you ever returned an item after a little more research?
New House of Fraser owner, Mike Ashley, has pledged to turn the store into a ‘Harrods of the high street’. Is this possible given that thousands of customers like me are currently out of pocket?
Shopping can be an overwhelming experience for many, so are proposals for a ‘quiet hour’ a welcome idea? Our guest community author Caroline Pritchard gives her experience…