An automated scam call is impersonating Amazon Prime, telling victims their subscription will be ‘renewed’ for £39.99. Here’s what you need to watch out for.
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Does the ‘Amazon’s Choice’ badge make you more likely to buy a product on Amazon? We’ve found that the endorsement can be gamed by unscrupulous sellers.
Does shopping from a large online retailer mean it’s better equipped to deal with customer service issues? Our community member, Ian, shares a recent experience.
In recent years there has been rapid growth in the number of people buying from online marketplaces, including sites like eBay and Amazon Marketplace, with over 90% of people in the UK having bought from one.
Imported fad? All hype? We’ve found that Black Friday isn’t all it’s cracked up to be. What do you think of the annual sales ‘event’?
Have you ever had issues returning an unwanted Christmas present? I’m looking for shoppers to help out with our research.
Inspired by a community member, I’m wondering whether not being able to pick your own fruit and veg might put you off online grocery shopping.
Spotted a review that doesn’t look quite right? Does that product’s five-star rating just not stack up? Sign our petition to put a stop to fake reviews.
Online clothing retailer Asos hit the news last month after altering its returns policy to prevent serial returns. But could the new policy put some shoppers off?
A few years ago I decided to change the way I buy new clothes. Could we all be more sustainable with our shopping habits? Here’s what I decided to do.
What if those glowing customer reviews we see aren’t honest or impartial, or don’t reflect the person’s true experience? This is the world of fake reviews.
What’s the most bizarre thing you’ve ever tried to return as faulty? You might not be able to compete with some of these items our readers shared… (more on… returns)
Last Christmas we found that one in four people in our survey had a parcel fail to arrive. Do you know who to contact if something goes wrong?
Our latest research has revealed that just 29% of people trust retailers not to misuse their email address when sending an e-receipt. Do you have concerns?