SMS scams, commonly known as ‘smishing’ have been around for a while, but it looks like they’re getting more sophisticated. Have you received one like this?
Natalie became the winner of our first Your Consumer Champion award after creating a gambling block that protects vulnerable customers. This is her story.
The way we bank and spend our money has changed at an unprecedented pace, but is society really ready to say goodbye to the bank branch?
We’ve identified a worrying trend of bank branch closures in Wales. As we give evidence to the Welsh Assembly for the first time, do you share our concerns?
TSB’s 5.2 million customers are now protected by a ‘fraud refund guarantee’. Our guest, the Head of Fraud at TSB, explains why the decision was taken.
Open Banking – the ability to securely share your current account data with trusted third parties – has been running in the UK for a few months. Guest author, Caroline Ambrose, from Barclays UK, explains…
For over a week now, millions of TSB customers have faced glitches on the bank’s website. And now Parliament is stepping in to demand answers from TSB bosses. Have you been affected?
More than 18 months after the government established the Joint Fraud Taskforce to crack down on fraudsters, fraud in the UK is still on the rise. So what has this taskforce been up to?
In January 2018, a new law comes into effect that could open up banking forever. But what is it, how will it work – and should you be worried?
With the decline in high street bank branches and the rise in mobile-only banks, branchless banking seems to be the way of the future. Could you be convinced to give it a try?
In this world of ever-more sophisticated scams, it’s increasingly hard to know who to trust. How good is your online banking security?
Barclays phone banking customers will be able to use voice recognition technology instead of passwords as security checks. So are we seeing the beginning of the end of passwords?
We hear so much about scams, but what’s it really like to suffer one? One man, who would prefer to remain anonymous, contacted us after a scammer pretending to be from his bank convinced him to transfer money to a ‘safe account’.
With online scams becoming ever more sophisticated and one case being reported every minute, are businesses doing enough to safeguard us from scams?