TSB’s 5.2 million customers are now protected by a ‘fraud refund guarantee’. Our guest, the Head of Fraud at TSB, explains why the decision was taken.
in Money
Why TSB has decided to refund fraud victims
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in Money
Open Banking: how can you stay safe when sharing financial data?
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Open Banking – the ability to securely share your current account data with trusted third parties – has been running in the UK for a few months. Guest author, Caroline Ambrose, from Barclays UK, explains…
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TSB online banking meltdown: have you been affected?
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For over a week now, millions of TSB customers have faced glitches on the bank’s website. And now Parliament is stepping in to demand answers from TSB bosses. Have you been affected?
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How long should we wait for action on fraud?
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More than 18 months after the government established the Joint Fraud Taskforce to crack down on fraudsters, fraud in the UK is still on the rise. So what has this taskforce been up to?
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Will open banking open new possibilities?
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In January 2018, a new law comes into effect that could open up banking forever. But what is it, how will it work – and should you be worried?
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Would you do all your banking on your mobile phone?
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With the decline in high street bank branches and the rise in mobile-only banks, branchless banking seems to be the way of the future. Could you be convinced to give it a try?
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How safe is online banking?
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In this world of ever-more sophisticated scams, it’s increasingly hard to know who to trust. How good is your online banking security?
in Money, Technology
Would you be happy to say goodbye to passwords?
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Barclays phone banking customers will be able to use voice recognition technology instead of passwords as security checks. So are we seeing the beginning of the end of passwords?
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A scammer tricked me out of life savings
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We hear so much about scams, but what’s it really like to suffer one? One man, who would prefer to remain anonymous, contacted us after a scammer pretending to be from his bank convinced him to transfer money to a ‘safe account’.
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Companies must do more to safeguard us from scams
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With online scams becoming ever more sophisticated and one case being reported every minute, are businesses doing enough to safeguard us from scams?
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Should banks refund victims of online fraud?
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The Times reports that Met Police Commissioner Sir Bernard Hogan-Howe has said victims of online fraud should no longer be refunded by banks if they fail to protect themselves.
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Just like that! Would you use biometric banking?
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With all the talk of new technology and how it will change the way we manage our money, it’s easy to roll your eyes and give in to innovation-fatigue. But should we embrace the future?
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We deserve better banks
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Our surveys have once again found that the big banks aren’t getting customer service right. Standards aren’t being driven up across the industry due to a lack of competition, so today we’re launching a campaign calling for better banks.
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ID theft: how much info are you revealing online?
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For years we’ve been told to shred paperwork revealing personal details – such as our address or date of birth – before throwing it away, lest an ID thief finds it. But are we revealing too much about ourselves online?