Two cheers for the Office of Fair Trading (OFT) today as it confirms that it has referred the payday loan sector to the Competition Commission. Better late than never.
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In March the Office of Fair Trading announced that the 50 biggest payday lenders had 12 weeks to change their business practices. Today marks the 12-week deadline – have payday lenders improved?
Free apps are all the rage for tablet and smartphone users. But we’ve all heard the stories of unfortunate parents stuck with enormous bills after their children have downloaded expensive paid-for content.
How’s that ‘get fit’ resolution working out for you? Are you still going to the gym, or are the only pounds dropping off the ones from your bank account? Soon, your cancellation rights could be strengthened.
The OFT’s review of payday loan companies uncovered evidence of widespread irresponsible lending. The OFT’s David Fisher explains why it has given 50 payday lenders 12 weeks to change their business practices.
So the Office of Fair Trading thinks that the market for petrol and diesel in the UK is ‘working well’. Do the OFT’s findings mirror your experience of filling up your car?
Did you know that online retailers have to let you cancel your order if you change your mind? You only have up to seven working days to do so after receiving it, but it appears not all retailers know the rules.
The ‘dentist’. Just that word can send you into meltdown – whether it’s fear of the pain or the cost of the treatment. Yet we also know that some of you love your dentist, and are very happy with the treatment you get.
The consumer minister, Norman Lamb, has proposed a chaotic reorganisation of the ‘consumer landscape’. This will waste money and could leave consumers vulnerable to rip-offs and scams.
If you want to complain about a financial services provider, there’s a bewildering array of regulators and industry bodies to choose from. From the FSA to the FLA and OFT; it’s an absolute alphabet soup of acronyms.
Which? has long questioned the value of extended warranties purchased alongside TVs, washing machines and fridge freezers. Now the Office of Fair Trading (OFT) wants to see them improved – will it work?
If you saw a fire, you’d call the fire brigade. If you broke a leg, you’d call an ambulance. But if you found yourself to be the victim of online fraud, would you know who to call, or is online protection just too confusing?
An Italian watchdog has fined Apple €900,000 (£754,930) for allegedly pushing customers into buying its AppleCare technical support service. Have you ever bought an Apple warranty and found it to be unnecessary?
About 3.6 million UK households are off the gas grid, of which about 1.5 million use heating oil. Are you one of them, and if so, how are you coping with the price increases this winter?