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archive

Ofcom

Posts tagged with "ofcom"

1 March 2018 in Home & Energy

How will the broadband code of practice help you?

8
Broadband

The telecoms regulator, Ofcom, has announced plans to press ahead with updating the broadband code of practice. This will require signed-up providers to give more information at the point of sale about the service they can expect. Will this move help you? (more on Broadband code of practice…)

10 November 2017 in Technology

Win! Auto-compensation for bad broadband and landline service

285
Broadband compensation

The telecoms regulator Ofcom has announced today that it will introduce automatic compensation for broadband and landline customers. Is this good news for you?

(more on broadband compensation…_

12 April 2017 in Home & Energy, Technology

Ofcom: calling for a cultural change in the telecoms industry

103
Fixing broadband

Does the telecoms market work for you, or should providers be upping their game? Sharon White, Chief Executive of Ofcom, joins us to outline a view of the current telecoms market and a vision for change.

(more on telecoms…)

24 March 2017 in Home & Energy

Win! Ofcom proposes auto-compensation for broadband woes

14
broadband-outage

Ofcom has today proposed that landline and broadband providers pay automatic compensation to customers for broadband and phone outages, something we’ve been calling for for several years. (more on broadband/landline outage compensation…)

10 March 2017 in Technology

Update: can Ofcom’s reforms fix the Openreach network?

1051
Fixing broadband

Ofcom has set out plans for the future of Openreach, the broadband infrastructure network division of BT. But are these reforms enough to make a difference?

(more on Ofcom reforms…)

22 January 2017 in Home & Energy, Technology

Do you always check bills to make sure they’re correct?

10
bill shock

Mobile phone provider EE has been fined £2.7m by Ofcom for overcharging tens of thousands of customers, but would you have realised if you’d been billed too much? (more on incorrect bill…)

7 December 2016 in Home & Energy, Technology

Are landline price rises fair?

38
landline

Ofcom has announced that it’s going to review the market for standalone landline telephone services, as it’s concerned that some customers aren’t getting value for money. (more on landline-only charges…)

20 July 2016 in Money, Technology

Update: We want statutory compensation for broadband and phone outages

172
Broadband wires

How many times has your broadband gone down? What about losing your mobile phone signal when you needed it most? And yet there’s no statutory compensation for all your telecoms services.

(more on telecoms compensation…)

20 July 2016 in Technology

Why is mobile phone coverage still so bad?

62

Do you struggle to get enough reception just to receive the odd text or call? (more…)

19 July 2016 in Technology

Updated: Change is on the way for broadband and phone providers

690
Fibre broadband

Ofcom has published the conclusions from its first strategic review of the communications sector in 10 years. And with it comes a win on something we talked about only yesterday…

(more on Ofcom’s proposals…)

9 June 2016 in Money, Technology

Have you been hit by this Vodafone billing blunder?

103
Vodafone

Major billing problems have hit thousands of Vodafone customers across the UK. Have you checked your bill?

(more on Vodafone billing…)

15 April 2016 in Technology

Update: how do broadband providers get away with ‘up to’ speed advertising?

43
broadband line

Imagine walking into a pub this weekend ordering a pint and the barman saying he’ll pour you ‘up to’ a full pint. Or buying train tickets from London to Newcastle – that might only take you to York or Doncaster.

(more about broadband speeds …)

30 October 2015 in Home & Energy, Money, Technology

Calls to 0845 and 0870 numbers cost HOW much?

102
Pound sign

Now might not be the best time to call 0845 and 0870 numbers – calling them from mobile phones has increased by as much as 100%.

(more about UK Calling scheme…)

16 September 2015 in Technology

Is changing your mobile phone deal about to become easier?

18
Unlock Better Mobile Deals logo

It should be easy to change your mobile phone provider to get a better deal. In practice though, we all know switching can be a real hassle. Now Ofcom says it plans to make the process much simpler and quicker.

(more about switching mobile phone …)

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