The telecoms regulator, Ofcom, has announced plans to press ahead with updating the broadband code of practice. This will require signed-up providers to give more information at the point of sale about the service they can expect. Will this move help you? (more on Broadband code of practice…)
The telecoms regulator Ofcom has announced today that it will introduce automatic compensation for broadband and landline customers. Is this good news for you?
Does the telecoms market work for you, or should providers be upping their game? Sharon White, Chief Executive of Ofcom, joins us to outline a view of the current telecoms market and a vision for change.
Ofcom has today proposed that landline and broadband providers pay automatic compensation to customers for broadband and phone outages, something we’ve been calling for for several years. (more on broadband/landline outage compensation…)
Ofcom has set out plans for the future of Openreach, the broadband infrastructure network division of BT. But are these reforms enough to make a difference?
Mobile phone provider EE has been fined £2.7m by Ofcom for overcharging tens of thousands of customers, but would you have realised if you’d been billed too much? (more on incorrect bill…)
Ofcom has announced that it’s going to review the market for standalone landline telephone services, as it’s concerned that some customers aren’t getting value for money. (more on landline-only charges…)
How many times has your broadband gone down? What about losing your mobile phone signal when you needed it most? And yet there’s no statutory compensation for all your telecoms services.
Do you struggle to get enough reception just to receive the odd text or call? (more…)
Ofcom has published the conclusions from its first strategic review of the communications sector in 10 years. And with it comes a win on something we talked about only yesterday…
Major billing problems have hit thousands of Vodafone customers across the UK. Have you checked your bill?
Imagine walking into a pub this weekend ordering a pint and the barman saying he’ll pour you ‘up to’ a full pint. Or buying train tickets from London to Newcastle – that might only take you to York or Doncaster.
Now might not be the best time to call 0845 and 0870 numbers – calling them from mobile phones has increased by as much as 100%.
It should be easy to change your mobile phone provider to get a better deal. In practice though, we all know switching can be a real hassle. Now Ofcom says it plans to make the process much simpler and quicker.