New Which? research shows the startling difference that providers can charge for using your mobile phone around the world, as it calls on the government to publicly commit to prioritising free roaming in post-Brexit trade deals. (more on mobile phone roaming charges…)
Posts tagged with "is_tag"
Keeping connected via a mobile device with friends, family, colleagues or even your pet has become a part of modern life. But the ability to do so when travelling abroad can come with a hefty price tag… (more on global mobile roaming…)
In the past, I’ve tried to avoid nasty surprises on holiday by refusing to use my mobile outside a wi-fi zone, so it’s nice to think that with new EU roaming regulations in place, I have a bit more freedom. But, this change hasn’t necessarily ended bill-shock…
A ban on mobile roaming charges in the EU comes into force on 15 June. The new ‘Roam at Home’ rules should bring savings for consumers and businesses alike. But it’s not quite a blanket ban. So will you benefit from the new rules?
Mobile phone provider EE has been fined £2.7m by Ofcom for overcharging tens of thousands of customers, but would you have realised if you’d been billed too much? (more on incorrect bill…)
It seems we’ve seen a step back on roaming charges after the European Commission announced a catch on what appeared to be an otherwise great win for travelling mobile phone users.
We’re calling on mobile providers to play fair with their customers one year after they promised to protect people facing massive bills if their phone is lost or stolen. You should not have to foot the bill for fraud.
Have you ever come back from a relaxing holiday only to be hit with a huge phone bill? One in six people who have used their mobile phone abroad in the last year feel your pain…
Having your mobile stolen is a pretty miserable experience whatever the circumstances. But the crime can be compounded further if the thief uses your phone and runs up a massive bill – which you’re then liable for.
As the Government hosts a summit with mobile providers, we’re calling on ministers to get tough with an industry that’s been allowed to confuse consumers for too long. Are you paying too much for your contract?
As of today, the cost of using your mobile within the EU has been cut. This should help holiday makers avoid the fear of opening their post-holiday mobile bills. It’s great news, but do the cuts go far enough?
Rip-off roaming rates could become a thing of the past thanks to new caps on the cost of using your mobile in Europe. But the new prices could make it cheaper to call a UK mobile from abroad than at home.
A catchy term, ‘bill shock’ describes the sickening sense of panic that can accompany a phone bill racked up while on holiday. There are already spending caps in Europe, but Ofcom wants these extended worldwide.
If you’ve ever complained to a communications company you’ll know it’s a pretty frustrating business. At least, it was for me when my son’s mobile bills more than quadrupled overnight with no explanation…