The emoji in this image is officially named ‘face screaming in fear’ – would that sum up your feelings about emojis, or are you more of a 😁 kind of person?
in Technology
World Emoji Day: do you love or loathe them?
30
in Technology
Brief cases: faulty smartphone
23
Vodafone initially reneged on its obligation to offer a replacement handset to a Which? member. So what should you do when a mobile phone manufacturer fails to fulfill its promise to customers?
Will you benefit from the ban on EU mobile roaming charges?
24
A ban on mobile roaming charges in the EU comes into force on 15 June. The new ‘Roam at Home’ rules should bring savings for consumers and businesses alike. But it’s not quite a blanket ban. So will you benefit from the new rules?
in Technology
Mobile providers: should I stay or should I go?
11
Ofcom has revealed plans that could allow customers to switch mobile providers via text message. But would such plans really help you switch?
The Digital Economy Act: the gift that keeps on giving
9
The Digital Economy Bill has finished its passage through Parliament and is finally law, but what does it mean for your rights in the digital age? (more on the Digital Economy Act 2017…)
in Technology
Update: are you peeved about patchy mobile data access?
169
Mobile data may be your lifeline for carrying out everyday tasks, or it maybe it’s something you only use on the rare occasion. Trouble is that data signal coverage across the UK is patchy. So, how important is mobile data access to you?
in Home & Energy, Money, Travel & Leisure
The Which? Consumer Agenda and what it means for you
77
We are working tirelessly in the run up to the general election to ensure consumer rights are at the heart of the debate. That’s why, today, we have published the Which? Consumer Agenda for Government.
in Technology
What do you think of your mobile provider?
13
Terrible customer service. Poor signal. Price hikes. Rubbish value for money or incentives. What really irks you when it comes to your mobile network provider?
in Technology
Update: will you be queuing up for the new 3310?
44
Nokia’s 3310 has had a modern-day makeover and is set to return to the mobile phone market. Will you be queuing up for one?
Can BT’s call-divert service really cut off nuisance callers?
113
Nuisance calls are a big problem. In response, BT has a launched a new, free nuisance call-divert service. Guest author Kelly from BT Consumer explains how it works. (more on BT’s nuisance call-divert service…)
Do you always check bills to make sure they’re correct?
8
Mobile phone provider EE has been fined £2.7m by Ofcom for overcharging tens of thousands of customers, but would you have realised if you’d been billed too much? (more on incorrect bill…)
in Technology
Have you received the latest ‘Apple’ scam text?
23
Unwanted texts can be annoying, but ones that try to steal your personal information or bank details by pretending to be from a familiar source, such as the latest ‘Apple’ scam text, are downright frightening.
in Technology
Do you always erase your personal data on old devices?
29
Last year, my flat was burgled. I was only just in the process of moving in, and so they got barely anything for their efforts apart from three battered laptops. (more on deleting personal data from gadgets…)
in Shopping, Technology
Brief cases: phone contract didn’t fit the bill
0
When Vodafone asked Ivan Gorewal in July 2015 if he’d like to upgrade his three Sim-only mobile phone contracts, he was clear about what he wanted.