Ofcom has revealed plans that could allow customers to switch mobile providers via text message. But would such plans really help you switch?
The Digital Economy Bill has finished its passage through Parliament and is finally law, but what does it mean for your rights in the digital age? (more on the Digital Economy Act 2017…)
Mobile data may be your lifeline for carrying out everyday tasks, or it maybe it’s something you only use on the rare occasion. Trouble is that data signal coverage across the UK is patchy. So, how important is mobile data access to you?
We are working tirelessly in the run up to the general election to ensure consumer rights are at the heart of the debate. That’s why, today, we have published the Which? Consumer Agenda for Government.
Terrible customer service. Poor signal. Price hikes. Rubbish value for money or incentives. What really irks you when it comes to your mobile network provider?
Nokia’s 3310 has had a modern-day makeover and is set to return to the mobile phone market. Will you be queuing up for one?
Nuisance calls are a big problem. In response, BT has a launched a new, free nuisance call-divert service. Guest author Kelly from BT Consumer explains how it works. (more on BT’s nuisance call-divert service…)
Mobile phone provider EE has been fined £2.7m by Ofcom for overcharging tens of thousands of customers, but would you have realised if you’d been billed too much? (more on incorrect bill…)
Unwanted texts can be annoying, but ones that try to steal your personal information or bank details by pretending to be from a familiar source, such as the latest ‘Apple’ scam text, are downright frightening.
Last year, my flat was burgled. I was only just in the process of moving in, and so they got barely anything for their efforts apart from three battered laptops. (more on deleting personal data from gadgets…)
When Vodafone asked Ivan Gorewal in July 2015 if he’d like to upgrade his three Sim-only mobile phone contracts, he was clear about what he wanted.
Vodafone has been handed a hefty £4,625,000 fine by Ofcom for serious and sustained breaches of consumer protection rules or mis-selling, billing blunders and poor complaints handling. Is this fine enough to earn back your trust for such failings?
Well, firstly, it can ‘bring telecoms kicking and screaming into the 21st century’, as Pete Moorey, head of campaigns at Which?, reminded MPs when giving evidence in Parliament earlier this week.
Last month Samsung ordered a global recall of its Galaxy Note 7 phone following the explosive revelation that a fault with its lithium battery had caused several fires.