Well, firstly, it can ‘bring telecoms kicking and screaming into the 21st century’, as Pete Moorey, head of campaigns at Which?, reminded MPs when giving evidence in Parliament earlier this week.
Last month Samsung ordered a global recall of its Galaxy Note 7 phone following the explosive revelation that a fault with its lithium battery had caused several fires.
Over the weekend the government announced that it had finally brokered an agreement with UK mobile network providers to end unlocking fees for mobile phones – delivering a great win for our campaign to Unlock Better Mobile Deals.
After being hit by a cyber-attack that saw hackers access the details of thousands of its customers, TalkTalk has come out with an offer of compensation. But is it enough?
Mobile data may be your lifeline for carrying out everyday tasks, or it maybe it’s something you only use on the rare occasion. Trouble is that data signal coverage across the UK is patchy. So, how important is mobile data access to you?
It seems we’ve seen a step back on roaming charges after the European Commission announced a catch on what appeared to be an otherwise great win for travelling mobile phone users.
We had a big response when we asked if you still use your landline. It turns out that many of you would be lost without yours – even some who’d rather use a mobile.
How many times has your broadband gone down? What about losing your mobile phone signal when you needed it most? And yet there’s no statutory compensation for all your telecoms services.
Do you struggle to get enough reception just to receive the odd text or call?
As the Queen takes off her crown, exits Parliament and heads back to Buckingham Palace, we’ve taken a look at the Government’s legislative agenda for 2016-17, following this year’s Queen’s Speech.
Do you still use your landline at home to make calls – or are you one of the growing number happy to rely on a mobile?
Customer service shouldn’t cost you a fortune, but some businesses are taking too long to phase out pricey numbers on their customer helplines. Have you spotted any culprits?
Major billing problems have hit thousands of Vodafone customers across the UK. Have you checked your bill?
One sharp-eyed Which? member spotted an unexpected charge on his phone bill for a mobile phone game that he didn’t sign up for…