Last week, Samsung ordered a global recall of its Galaxy Note 7 phone following the explosive revelation that a fault with its lithium battery had caused several fires.
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Recall: Samsung’s too-hot-to-handle Galaxy Note 7
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Update: EU roaming charges are not quite a thing of the past
It seems we’ve seen a step back on roaming charges after the European Commission announced a catch on what appeared to be an otherwise great win for travelling mobile phone users.
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Your landline is still a lifeline
We had a big response when we asked if you still use your landline. It turns out that many of you would be lost without yours – even some who’d rather use a mobile.
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Update: We want statutory compensation for broadband and phone outages
How many times has your broadband gone down? What about losing your mobile phone signal when you needed it most? And yet there’s no statutory compensation for all your telecoms services.
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Why is mobile phone coverage still so bad?
Do you struggle to get enough reception just to receive the odd text or call?
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Queen’s Speech: what’s in store for 2016-17
As the Queen takes off her crown, exits Parliament and heads back to Buckingham Palace, we’ve taken a look at the Government’s legislative agenda for 2016-17, following this year’s Queen’s Speech.
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Do you still use your landline?
Do you still use your landline at home to make calls – or are you one of the growing number happy to rely on a mobile?
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Are you still spotting costly 0845 numbers?
Customer service shouldn’t cost you a fortune, but some businesses are taking too long to phase out pricey numbers on their customer helplines. Have you spotted any culprits?
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Have you been hit by this Vodafone billing blunder?
Major billing problems have hit thousands of Vodafone customers across the UK. Have you checked your bill?
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Scam watch: have you been stung by a games subscription?
One sharp-eyed Which? member spotted an unexpected charge on his phone bill for a mobile phone game that he didn’t sign up for…
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Update: European Commission blocks Three and O2 merger
Last year the telecoms giants Three and O2 agreed a company merger of around £10bn. But today, the regulator, Ofcom, has warned that this merger could damage competition and choice. So could this impact you?
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Budget 2016: what do you think?
The Budget delivered some wins for our campaigns – a pensions dashboard commitment, action on nuisance calls, and plans to unlock mobile phones. So what do you think of George Osborne’s announcements?
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What more do we want from our smartphones?
Gone are the days when a mobile phone just made calls and texts, our expectations of what a phone should do are getting higher. So you have to wonder, can they get any smarter?
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Update: Has ‘Error 53’ rendered your iPhone 6 useless?
An Apple iPhone doesn’t come cheap. So you might be a bit miffed if your beloved handset broke. But what if your iPhone was left unusable after updating to the latest software? That’s reportedly happened to thousands of owners of repaired iPhone 6’s.