The emoji in this image is officially named ‘face screaming in fear’ – would that sum up your feelings about emojis, or are you more of a 😁 kind of person?
Vodafone initially reneged on its obligation to offer a replacement handset to a Which? member. So what should you do when a mobile phone manufacturer fails to fulfill its promise to customers?
A ban on mobile roaming charges in the EU comes into force on 15 June. The new ‘Roam at Home’ rules should bring savings for consumers and businesses alike. But it’s not quite a blanket ban. So will you benefit from the new rules?
Ofcom has revealed plans that could allow customers to switch mobile providers via text message. But would such plans really help you switch?
The Digital Economy Bill has finished its passage through Parliament and is finally law, but what does it mean for your rights in the digital age? (more on the Digital Economy Act 2017…)
Mobile data may be your lifeline for carrying out everyday tasks, or it maybe it’s something you only use on the rare occasion. Trouble is that data signal coverage across the UK is patchy. So, how important is mobile data access to you?
We are working tirelessly in the run up to the general election to ensure consumer rights are at the heart of the debate. That’s why, today, we have published the Which? Consumer Agenda for Government.
Terrible customer service. Poor signal. Price hikes. Rubbish value for money or incentives. What really irks you when it comes to your mobile network provider?
Nokia’s 3310 has had a modern-day makeover and is set to return to the mobile phone market. Will you be queuing up for one?
Nuisance calls are a big problem. In response, BT has a launched a new, free nuisance call-divert service. Guest author Kelly from BT Consumer explains how it works. (more on BT’s nuisance call-divert service…)
Mobile phone provider EE has been fined £2.7m by Ofcom for overcharging tens of thousands of customers, but would you have realised if you’d been billed too much? (more on incorrect bill…)
Unwanted texts can be annoying, but ones that try to steal your personal information or bank details by pretending to be from a familiar source, such as the latest ‘Apple’ scam text, are downright frightening.
Last year, my flat was burgled. I was only just in the process of moving in, and so they got barely anything for their efforts apart from three battered laptops. (more on deleting personal data from gadgets…)
When Vodafone asked Ivan Gorewal in July 2015 if he’d like to upgrade his three Sim-only mobile phone contracts, he was clear about what he wanted.