Nuisance calls are a big problem. In response, BT has a launched a new, free nuisance call-divert service. Guest author Kelly from BT Consumer explains how it works. (more on BT’s nuisance call-divert service…)
Mobile phone provider EE has been fined £2.7m by Ofcom for overcharging tens of thousands of customers, but would you have realised if you’d been billed too much? (more on incorrect bill…)
Unwanted texts can be annoying, but ones that try to steal your personal information or bank details by pretending to be from a familiar source, such as the latest ‘Apple’ scam text, are downright frightening.
Last year, my flat was burgled. I was only just in the process of moving in, and so they got barely anything for their efforts apart from three battered laptops. (more on deleting personal data from gadgets…)
When Vodafone asked Ivan Gorewal in July 2015 if he’d like to upgrade his three Sim-only mobile phone contracts, he was clear about what he wanted.
Vodafone has been handed a hefty £4,625,000 fine by Ofcom for serious and sustained breaches of consumer protection rules or mis-selling, billing blunders and poor complaints handling. Is this fine enough to earn back your trust for such failings?
Well, firstly, it can ‘bring telecoms kicking and screaming into the 21st century’, as Pete Moorey, head of campaigns at Which?, reminded MPs when giving evidence in Parliament earlier this week.
Last month Samsung ordered a global recall of its Galaxy Note 7 phone following the explosive revelation that a fault with its lithium battery had caused several fires.
Over the weekend the government announced that it had finally brokered an agreement with UK mobile network providers to end unlocking fees for mobile phones – delivering a great win for our campaign to Unlock Better Mobile Deals.
After being hit by a cyber-attack that saw hackers access the details of thousands of its customers, TalkTalk has come out with an offer of compensation. But is it enough?
Mobile data may be your lifeline for carrying out everyday tasks, or it maybe it’s something you only use on the rare occasion. Trouble is that data signal coverage across the UK is patchy. So, how important is mobile data access to you?
It seems we’ve seen a step back on roaming charges after the European Commission announced a catch on what appeared to be an otherwise great win for travelling mobile phone users.
We had a big response when we asked if you still use your landline. It turns out that many of you would be lost without yours – even some who’d rather use a mobile.
(more about landlines…)
How many times has your broadband gone down? What about losing your mobile phone signal when you needed it most? And yet there’s no statutory compensation for all your telecoms services.