The tide turned on this refund complaint when Which? Legal stepped in. Here’s how we were able to help a member get their money back in good time.
Posts tagged with "legal-advice"
A couple were left stranded during the first wave of the pandemic, but airlines have a responsibility to pay to get you home. Here’s how we were able to help.
When a TV return went wrong, Which? Legal stepped in to help resolve the situation. Here are your rights when repairs and returns don’t go to plan.
A leaky radiator ended up costing Erica £300. Fortunately, we were able to intervene – here’s how to claim damages caused by a defective product.
The refund procedure can be complicated when a company goes into administration, but that doesn’t mean there aren’t ways to recover your money.
Thousands of holidaymakers have been given the runaround on getting their money back during the pandemic. Here’s how we helped get a member a full refund.
Ever been promised a refund, only to have the seller go back on their word? Here’s how we were able to use section 75 of the Consumer Credit Act 1974 to help.
Ever received goods that haven’t matched their description? Here’s how we helped a member get a refund on a purchase made following an inaccurate advert.
We’ve had a large number of questions regarding the government’s job retention scheme. Our Which? Legal team has answered some of the most common.
We were able to help get a key worker refunded when her cottage stay was cancelled due to the lockdown. Here’s why you should always check the Ts&Cs.
Have you ever run into problems changing a booking? Here’s how we were able to help a member get his fees reduced.
Airlines must prove that delays were caused by extraordinary circumstances. Here’s how we helped two members receive £926 compensation in court.
Ever had a company not carry out the service you paid for? Here’s how we helped a member when she had no choice but to take a company to court.
Ever had trouble with a contract term you felt was unfair? Here’s how we were able to help a member challenge a ‘no-show’ clause that left her out of pocket.