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archive

Law

Posts tagged with "law"

21 October 2015 in Money, Shopping, Travel & Leisure

1D and U2 fans missing vital ticket details on top reselling websites

13
One Direction

Have you ever tried to buy a gig ticket on a resale website with no knowledge of where you’ll be sitting or how much the ticket originally cost? We have.

(more about ticket resale sites…)

26 September 2015 in Money, Shopping, Technology

Consumer Rights Act – will you exercise your new rights?

558
Shopping cart

There’s less than a week to go until the biggest shake-up of consumer rights law in a generation. But how much will you benefit from the new Consumer Rights Act?

(more about Consumer Rights Act…)

6 September 2015 in Money, Shopping

Brief cases: proving that a damaged sofa is the retailer’s responsibility

16
Sofas

When Sofaland told Margaret her damaged sofa was due to ‘wear and tear’ she refused to believe it and came to Which? Legal for advice. Together, we managed to get her a £570 refund.

(more on sofa damage…)

1 August 2015 in Motoring

Brief case: How to challenge a parking notice

32

A Which? Legal member has successfully fought a parking penalty notice with our help by arguing that the signs that were on display in the council-run car park were confusing.

(more about parking notices …)

22 June 2015 in Travel & Leisure

Brief cases: what are your rights when a holiday is cancelled?

3

Imagine the frustration of a special family holiday being cancelled at the last minute. When this happened to Valerie she was able to get back not only the cost of the holiday but – with our help – £3,000 compensation.

(more about holiday compensation …)

26 May 2015 in Shopping

Brief cases: goods bought abroad prove to be faulty

3

How do you get your money back if you buy goods abroad that turn out to have a problem when you get them home? That’s the problem Catherine Ward posed when she came to us for legal advice.

(more about goods bought abroad …)

30 April 2015 in Motoring

Brief cases: couple given £100 charge in hospital car park

54

A woman collecting her 94-year-old mum from hospital was slapped with a £100 parking charge even though her car was in a disabled bay and displaying a valid permit.

(more about parking charges …)

26 March 2015 in Shopping, Technology

The biggest shake up of consumer law in a generation

61
Man playing video game

Today the Consumer Rights Act was given Royal Assent in Parliament. Here’s Consumer Affairs Minister Jo Swinson on why it will help empower you when things go wrong with products, services and digital content.

(more about the Consumer Rights Act…)

24 March 2015 in Health

Brief cases: gym user fights unfair contract

3

Many gym goers have endured higher fees, difficulty cancelling a contract and favourite facilities being unavailable. But while some might just shrug and accept this, Linda was determined to act…

(more about gym contracts…)

6 March 2015 in Money, Shopping, Travel & Leisure

Is buying second-hand tickets about to get better?

7
Tickets shop at funfair

Secondary ticketing websites are in the news again. Stubhub, Viagogo, Seatwave and Get Me In have been asked to make changes, such as clearly displaying how much more you’re paying for a second-hand ticket.

(more about secondary ticketing…)

3 March 2015 in Motoring

Brief cases: a brand new car in need of repair

13

If you buy a new car that comes with a fault, make sure you know your rights from the start. Otherwise, you could find yourself spending more time than you want to get it fixed…

(more about car repairs…)

24 February 2015 in Health

Optical Express changes its laser eye surgery T&Cs

109
eye close-up

When we heard that Optical Express customers were losing their money when they had good reason to cancel their laser eye surgery, we knew we had to step in…

(more about laser eye surgery…)

5 February 2015 in Parenting

Universities need a lecture on consumer law

26

Our latest research finds universities using terms we consider to be breaching consumer law, leaving students open to unfair course changes after they’ve signed up. Did your uni ever make changes to your course?

(more about universities…)

16 December 2014 in Shopping

Undercover investigation: faulty advice on faulty goods

54
Cartoon of shop floor

Black Friday saw millions head to high street and online retailers to top up their Christmas gifts. Shop floor staff certainly know how to sell, but do they know your rights when it comes to returning faulty goods?

(more about faulty goods…)

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