Have you ever tried to buy a gig ticket on a resale website with no knowledge of where you’ll be sitting or how much the ticket originally cost? We have.
Posts tagged with "law"
There’s less than a week to go until the biggest shake-up of consumer rights law in a generation. But how much will you benefit from the new Consumer Rights Act?
When Sofaland told Margaret her damaged sofa was due to ‘wear and tear’ she refused to believe it and came to Which? Legal for advice. Together, we managed to get her a £570 refund.
A Which? Legal member has successfully fought a parking penalty notice with our help by arguing that the signs that were on display in the council-run car park were confusing.
Imagine the frustration of a special family holiday being cancelled at the last minute. When this happened to Valerie she was able to get back not only the cost of the holiday but – with our help – £3,000 compensation.
How do you get your money back if you buy goods abroad that turn out to have a problem when you get them home? That’s the problem Catherine Ward posed when she came to us for legal advice.
A woman collecting her 94-year-old mum from hospital was slapped with a £100 parking charge even though her car was in a disabled bay and displaying a valid permit.
Today the Consumer Rights Act was given Royal Assent in Parliament. Here’s Consumer Affairs Minister Jo Swinson on why it will help empower you when things go wrong with products, services and digital content.
Many gym goers have endured higher fees, difficulty cancelling a contract and favourite facilities being unavailable. But while some might just shrug and accept this, Linda was determined to act…
Secondary ticketing websites are in the news again. Stubhub, Viagogo, Seatwave and Get Me In have been asked to make changes, such as clearly displaying how much more you’re paying for a second-hand ticket.
If you buy a new car that comes with a fault, make sure you know your rights from the start. Otherwise, you could find yourself spending more time than you want to get it fixed…
When we heard that Optical Express customers were losing their money when they had good reason to cancel their laser eye surgery, we knew we had to step in…
Our latest research finds universities using terms we consider to be breaching consumer law, leaving students open to unfair course changes after they’ve signed up. Did your uni ever make changes to your course?
Black Friday saw millions head to high street and online retailers to top up their Christmas gifts. Shop floor staff certainly know how to sell, but do they know your rights when it comes to returning faulty goods?