It’s frustrating when you’re trying to resolve a problem that concerns more than one company. We help a member get his money back after his car battery stopped working and both the retailer and the car dealership refused to help.
What do you do when you and your siblings are all left equal shares in a property but another sibling currently occupies the home that needs to be split?
The Digital Economy Bill has finished its passage through Parliament and is finally law, but what does it mean for your rights in the digital age? (more on the Digital Economy Act 2017…)
Whether you’re off on an epic cross country tour, or just doing a cheeky wine run, driving to France is not just a case of bundling yourself into a car and trying to remember to drive on the other side of the road.
The Law Commission for England and Wales is consulting on measures to modernise legislation surrounding wills. What would you like to see them introduce to bring these Victorian laws up to date?
If a club you’re a member of clearly breaches the terms and conditions you agreed to when you joined, do you have the right to a refund if you cancel? (more on club membership T&Cs breached…)
If your cruise doesn’t sail to the sites advertised in its brochure, you could claim for breach of contract. (more on… ruined cruise holiday)
Next weekend, Glasgow will host over 15,000 music fans at BBC 6 Music Festival – but how many are at risk of being turned away on the night?
(more on secondary ticketing
If your flight is delayed by more than three hours, you could be entitled to compensation, but what do you do if the company you’re claiming against isn’t responsive?
Navigating your way through the probate process can be daunting, especially when you’re grieving the death of a loved one. But with a little bit of guidance, you can do it without the need for a solicitor. (more on probate…)
Whether you’re a beginner or someone who’s owned and looked after a garden for years, there are always questions that crop up, so where do you go to for advice? (more on gardening advice…)
Bad hotel service and sub-standard facilities can ruin a holiday or short break, but you could claim breach of contract if they don’t live up to reasonable expectations… (more on claiming compensation for ruined holiday…)
One Which? member was savvy enough to realise that a website he’d clicked on to renew his Esta document to travel to the US wasn’t official. (more on fake Esta renewal website…’
Dealing with the death of someone close can be traumatic and terrifying in equal measure. And when you’re the person left with the probate tasks, one thing soon becomes apparent: how service providers treat you is really, really important. (more on dealing with the death of a close one…)