We’ve been making progress in our fight against nuisance calls. And now we’re demanding the government impose tough sanctions against directors of nuisance call companies.
I’m continuing to stick with my landline. Not only because I use it frequently, but because it’s cheaper to have it than not! Is yours saving you money, too?
The Digital Economy Bill has finished its passage through Parliament and is finally law, but what does it mean for your rights in the digital age? (more on the Digital Economy Act 2017…)
The telecoms regulator Ofcom has announced today that it will introduce automatic compensation for broadband and landline customers. Is this good news for you?
Up to a million people have been paying over the odds for their line rental. Those BT customers whose landline is their only connection to friends and family will see their monthly bill reduced by £7.
Ofcom has today proposed that landline and broadband providers pay automatic compensation to customers for broadband and phone outages, something we’ve been calling for for several years. (more on broadband/landline outage compensation…)
Nuisance calls are a big problem. In response, BT has a launched a new, free nuisance call-divert service. Guest author Kelly from BT Consumer explains how it works. (more on BT’s nuisance call-divert service…)
Over the years, we’ve shown you the huge savings you can make by haggling with telecoms providers. And our most recent survey reveals that more people than ever are doing it. (more on haggling…)
Ofcom has announced that it’s going to review the market for standalone landline telephone services, as it’s concerned that some customers aren’t getting value for money. (more on landline-only charges…)
After being hit by a cyber-attack that saw hackers access the details of thousands of its customers, TalkTalk has come out with an offer of compensation. But is it enough?
We had a big response when we asked if you still use your landline. It turns out that many of you would be lost without yours – even some who’d rather use a mobile.
(more about landlines…)
Do you still use your landline at home to make calls – or are you one of the growing number happy to rely on a mobile? (more…)
Customer service shouldn’t cost you a fortune, but some businesses are taking too long to phase out pricey numbers on their customer helplines. Have you spotted any culprits?
(more about expensive numbers…)
Have you ever been confused by the pricing in broadband ads? TalkTalk’s managing director, Tristia Harrison, writes on why they’re scrapping separate line rental charges.