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archive

John-lewis

Posts tagged with "john-lewis"

25 February 2018 in Home & Energy

Brief cases: faulty washing machine claim settled in full

49
washing-machines-on-beach

All too often retailers refuse to help when products develop a fault – like this case of a faulty Bosch washing machine from John Lewis. So, what do you do when you feel like you’re being fobbed off?

(more about faulty Bosch machine…)

18 December 2014 in Money, Shopping, Technology

Are special offers on electrical items too good to be true?

6
Special offers

In the market for a new TV? Or maybe a camera for Christmas? Watch out for dodgy offers on electrical goods that might not always be as attractive as they seem. In some cases these deals don’t deliver any savings.

(more about special offers…)

21 October 2014 in Shopping

Broken promises and dodgy deliveries – sound familiar?

9
Dodgy deliveries campaign image

Ever had the displeasure of late or damaged deliveries? As we launch our campaign to stamp out dodgy deliveries, our chief exec writes that there’s no excuse for keeping customers in the dark about delivery times.

(more about dodgy deliveries…)

19 December 2013 in Shopping

The big faulty goods fob off

116
Shopping cartoon

With Christmas just around the corner, you might be shopping for new tech, be it a TV or laptop. Most will come with a one- or two-year warranty, but do retailers know your rights if a fault develops after this?

(more about retailer rights…)

7 December 2013 in Shopping

Your view: haggling in John Lewis

15
Woman going into John Lewis

Bartering is a skill more and more of you seem to be experimenting with. In our haggling debate, the discussion turned to John Lewis. Can you barter in John Lewis, and should you want to?

(more about haggling)

2 December 2011 in Shopping

Free isn’t free if it’s already included

12

When is ‘free’ not actually free? When it’s included in the package price, or so says the Advertising Standards Agency – it has rapped John Lewis for advertising a computer as having a ‘free two-year guarantee’.

(more about getting things for free…)

21 May 2011 in Shopping

We reveal the nation’s top shops – is yours on the list?

15
Illustration of shops

The Which? top 100 shops league table reveals those that the nation loves and those that fall short of giving a special shopping experience. But do your own experiences tally up with our survey?

(more about our top shops survey…)

29 March 2011 in Shopping

Are you won over by John Lewis’ never-ending refund?

7
John Lewis store

John Lewis has extended its returns policy to infinity, so now you’re entitled to a never-ending refund. This is all good news, but is it something many of us will rush to take advantage of?

(more about John Lewis refunds…)

9 February 2011 in Shopping

Does it matter that John Lewis has changed its price guarantee?

91
Woman going into John Lewis

John Lewis, the company that made its name on dependable customer service, has arguably shaken customers’ confidence by changing its guarantee: ‘Never knowingly undersold’. Will it stop us shopping there?

(more about John Lewis prices…)

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