All too often retailers refuse to help when products develop a fault – like this case of a faulty Bosch washing machine from John Lewis. So, what do you do when you feel like you’re being fobbed off?
Posts tagged with "john-lewis"
In the market for a new TV? Or maybe a camera for Christmas? Watch out for dodgy offers on electrical goods that might not always be as attractive as they seem. In some cases these deals don’t deliver any savings.
Ever had the displeasure of late or damaged deliveries? As we launch our campaign to stamp out dodgy deliveries, our chief exec writes that there’s no excuse for keeping customers in the dark about delivery times.
With Christmas just around the corner, you might be shopping for new tech, be it a TV or laptop. Most will come with a one- or two-year warranty, but do retailers know your rights if a fault develops after this?
Bartering is a skill more and more of you seem to be experimenting with. In our haggling debate, the discussion turned to John Lewis. Can you barter in John Lewis, and should you want to?
When is ‘free’ not actually free? When it’s included in the package price, or so says the Advertising Standards Agency – it has rapped John Lewis for advertising a computer as having a ‘free two-year guarantee’.
The Which? top 100 shops league table reveals those that the nation loves and those that fall short of giving a special shopping experience. But do your own experiences tally up with our survey?
John Lewis has extended its returns policy to infinity, so now you’re entitled to a never-ending refund. This is all good news, but is it something many of us will rush to take advantage of?
John Lewis, the company that made its name on dependable customer service, has arguably shaken customers’ confidence by changing its guarantee: ‘Never knowingly undersold’. Will it stop us shopping there?