Have you ever rushed into booking a hotel because there was only ‘one room left’? We’ve discovered that these claims on Booking.com don’t ring true – and could even be in breach of consumer law.
Ever felt pressured into booking a hotel room?
24
Have you ever spotted a fake hotel review?
36
Today we’ve revealed how some of the highest-ranked hotels on TripAdvisor reached the top by using fake reviews. Have you ever been caught out?
Where are your favourite UK hotels?
13
We’re now publishing hotel reviews online for the very first time. So, where are your favourites? Let us know – we might pay it a vist in the future!
Would you stay at a Wetherspoons?
29
No, I don’t mean falling asleep after a few too many drinks… pub chains are increasingly getting into the hotel market: offering budget rooms in some great locations. Would you stay at one?
Have you been hit by hidden holiday charges?
3
We’ve found online travel agents demanding more money after you’ve completed a flight booking – have you been overcharged and hit with other sneaky fees?
Would you pay extra to pre-book a sunbed?
25
Thomas Cook has a new optional extra for holidaymakers this year – those wishing to secure a sunbed for their summer hols can pre-book one – at a cost. Would you pay to beat the early-morning scrum?
Are hotel booking sites ‘misleading’?
5
The Competition and Markets Authority is investigating dodgy deals on hotel booking sites. If these sites are misleading their customers, should more of us move to booking direct?
Con voyage: caught out by a scam holiday home let
10
A beautiful villa by the sea – it has a private pool, air-con and only ten minutes walk to the nearest town. It’s perfect, but is it too good to be true?
Brief cases: getting compensation for sub-standard hotel facilities
5
Bad hotel service and sub-standard facilities can ruin a holiday or short break, but you could claim breach of contract if they don’t live up to reasonable expectations… (more on claiming compensation for ruined holiday…)
Did the ad for your holiday fail to match the reality?
2
It’s easier than ever to find out about hotels and holiday resorts. But while the descriptions in brochures and online often sound great, plenty of us have horror stories about places that weren’t quite as described.
Hotel bill shock: the hidden ‘extra’ you have to pay
17
Whether it’s for work or a holiday getaway, stays in hotels can be expensive enough. And now it seems some hotel booking sites are being sneaky with the non-optional fees, leaving guests caught out.
in Technology, Travel & Leisure
Premier Inn stops using 0871 number for customers
50
It might be one of the nation’s favourite hotel chains, but Premier Inn was charging customers too much for phone calls, until we stepped in. Have you spotted a travel firm promoting pricey numbers to customers?
Have you been penalised for writing a hotel review?
31
Here’s something new – a hotel in Blackpool charged a guest £100 for leaving a negative review on TripAdvisor. The money has since been refunded, but has anything similar happened to you?
Brief case: couple’s nostalgic celebration ruined
6
A couple’s 50th wedding anniversary celebration was ruined when a hotel cancelled their booking at just 24 hours’ notice – despite them having booked it seven months in advance.