Earthquakes and ‘decorative handles’ are among the more unusual reasons why you might struggle to get a product repaired under its warranty, we’ve discovered.
Millions of Whirlpool customers could be at risk of tumble dryer fires. Despite the clear safety threat, we found serious failings by Whirlpool. So Whirlpool – please, sort this mess out now.
Which? Convo community members have helped us uncover hundreds of cases of exploding washing machines. We’ve now talked with experts to find out why this is happening.
Cleaning your coffee machine with vinegar, vacuuming up ash and other slip-ups might actually void your product’s warranty. Have you ever been refused a repair because of how you used the product?
With more than 100 models of Hotpoint, Indesit and Creda tumble dryers potentially posing a fire-risk and an estimated five million of them in UK homes, do you think brand owner Whirlpool is doing enough to publicise the issue?
After repeated problems with a relatively new boiler, Derrick contacted Which? Legal in desperation. But was it possible to prove that the British Gas-recommended boiler was not fit for purpose?
There’s pretty much a product out there for everything, and plenty that claim they can do everything too. But what we often find is their claims don’t add up. So, should we expect a product to do exactly what is says on the tin?
We’ve so far been reluctant to turn our homes into Star-Trek styled palaces of technology, but the next generation of ‘smart home’ products holds more promise.
Filter coffee machines may have been living in the shadow of espresso machines, but new innovations have seen them make a resurgence. And I think they can stand toe-to-toe with espresso machines.
Having lived without a freezer for a year, I can’t imagine not having one now. I’d be lost if it broke down, but I’d expect I wouldn’t have to wait too long for a repair.
We’ve heard from homeowners who’ve sold products during a boiler service. Would you be happy to hear their recommendations – or are they just taking advantage of the situation?
It’s the time of year when all water-cooler conversations turn to baking and Bingate – the Great British Bake Off is back on our screens. And the series seems to be inspiring people to buy new kitchen appliances.
A lot of people use fabric conditioners – 57% of the Which? members we surveyed use the stuff, many to make their clothes soft and smell heavenly. Are you one of them?
I’m all for an easy life – so my ears pricked up when a press release about ‘smart homes’ landed on my desk. Do you want to watch your home from your mobile or tablet?