Our travel campaign has championed the rights of consumers on a wide range of issues throughout the pandemic. Here are our successes so far, plus the work that still needs to be done.
Posts tagged with "holiday"
Passengers are owed billions from airlines and holiday companies for trips cancelled due to coronavirus. Companies must obey the law and refund you.
Have you ever escalated a complaint against an airline for a delayed or cancelled flight through an Alternative Dispute Resolution (ADR) scheme? What was your experience?
Thousands of holidaymakers have been given the runaround on getting their money back during the pandemic. Here’s how we helped get a member a full refund.
Travel firms have failed to provide timely refunds to consumers as required by law. I’ve written to Kelly Tolhurst MP, the Minister for Aviation, to urge the government to intervene.
The situation with travel refunds isn’t improving, so we’re now reporting companies that are openly breaking the law to the Civil Aviation Authority. Share your story.
We were able to help get a key worker refunded when her cottage stay was cancelled due to the lockdown. Here’s why you should always check the Ts&Cs.
EasyJet has been hit by a ‘highly sophisticated’ cyber-attack which could have exposed up to nine million people’s details. Here’s what to do if you’re affected.
We’re inundated with reports of refused refunds. Has your airline or holiday company claimed it doesn’t have to pay you because of a force majeure clause?
Troubled regional airline Flybe has gone into administration and has cancelled all its flights. Have your plans been affected?
For most of the years we’ve been running our world city survey, Cape Town has hogged first place. This year we have a new winner – but what’s your favourite?
Have you been told you’ll have to wait longer for your Thomas Cook refund? If so, we’d like to hear from you.
Last-minute negotiations to save Thomas Cook have ended in failure. Are you affected?
With aviation such a large contributor to CO2 emissions, what viable method of transport could replace it in the future? Is Hyperloop a possible solution?