BT, Sky and TalkTalk are delivering unwanted early Christmas presents to customers by increasing line rental prices in December. And Virgin Media has announced a similar line rental price rise for February next year.
In good news for millions of mobile customers, Vodafone has announced it will follow the spirit of Ofcom’s new ‘fixed means fixed’ rules. No more mid-contract price hikes from Vodafone… ever.
EE has announced a 2.7% price rise for EE, T-Mobile and Orange customers who signed before Ofcom’s new rules came into effect. Have you been contacted by EE about a price rise?
O2 is increasing prices for new and existing customers alike. An RPI price rise of 2.7% on pay-monthly contracts will hit customers in March 2014. Here’s a round-up of O2 customers’ views on the hike.
We’ve been celebrating Ofcom’s new rules to protect consumers from mid-contract price rises. But O2 has found an opportunity to sting new customers with another price rise and we’re calling for action.
Having your mobile stolen is a pretty miserable experience whatever the circumstances. But the crime can be compounded further if the thief uses your phone and runs up a massive bill – which you’re then liable for.
We won! Together we convinced Ofcom to take action on mobile phone price rises. The regulator today announced the results of its consultation, which was as a result of our campaign.
New rules for energy companies come into force today. They’re now banned from increasing prices on fixed-term energy tariffs, and they won’t be able to automatically roll you over to a new fixed-term contract.
BT has announced a range of price rises for its home phone and broadband customers. The telecoms provider is also going to introduce charges for some of its free services, including Caller Display…
Even if you managed to find the clause buried in your ‘fixed’ mobile phone contract that says your provider can hike prices by the rate of RPI, would you know what that means?
Virgin Mobile’s increasing its prices by 2.9%. For new customers? No, for existing customers who’re locked into fixed contracts. We say ‘fixed’ – like other providers before it, fixed doesn’t seem to mean fixed price.
Mobile phone shop assistants are still telling customers that their ‘fixed’ contract prices won’t increase, despite hikes from all major mobile companies. This is even after they’ve promised to improve staff training.
This one almost slipped under the radar – another mobile provider is hiking prices for customers locked into fixed contracts. Talkmobile is increasing prices by around 3% for its pay-monthly customers.
A lot has happened since we launched our Fixed Means Fixed campaign. Our formal complaint led to Ofcom launching a consultation on price rises during fixed contracts – and your views were integral to our response.