Organisers of the Wireless Festival knew ‘for months’ that one of its headline acts wasn’t going to make the event last weekend. Have you ever suffered a last-minute artist cancellation?
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The regulator has announced it’s taking enforcement action against ticketing companies who aren’t following the rules. But will this finally fix the ticket resale market for genuine fans?
Tickets for an outdoor concert, which included food hampers, failed to make clear when the hampers would be available for collection. This led to a Which? member missing out. So what can you do when something you buy comes with misleading information? (more on
With our latest investigation into the ticket resale market showing that as many as a quarter of tickets for popular music, theatre and sporting events find their way onto the secondary ticketing sites, we want more transparency and action against those who don’t play by the rules.
Being a ticketless fan for an in-demand event is never much fun, but those lucky few may find tickets available on a resale site. So what happens when fans are also let down by the resale sites? Disappointed rugby fan Lucy Lovell joins us to share her story…
Next weekend, Glasgow will host over 15,000 music fans at BBC 6 Music Festival – but how many are at risk of being turned away on the night?
(more on secondary ticketing
Frustrated fans struggling with secondary ticketing is not a particularly new issue, but the problem seems to be escalating. So what’s being done about it?
If you’re a music fan – or sports fan, or theatre-goer for that matter – then you’ll almost certainly be familiar with the perils of buying tickets online.
We spent eight weeks monitoring four of the biggest secondary ticketing sites and found tickets being resold that hadn’t even gone on sale yet. It seems touts are spoiling the fun for everyone.
Secondary ticketing websites are in the news again. Stubhub, Viagogo, Seatwave and Get Me In have been asked to make changes, such as clearly displaying how much more you’re paying for a second-hand ticket.
On 16 June we told ticketing companies they had one final month to respond to our concerns about high compulsory fees. The deadline’s up and the biggest companies have failed to respond…
We’re giving ticketing companies one month’s notice to justify their practices or we’ll take our evidence to the Competition and Markets Authority. Do you think the industry is working well for ticket buyers?
Have you used a secondary ticketing website like Viagogo or Seatwave? Whether you’ve been reselling or buying tickets, are these sites working for you?
Today we launch a new campaign calling on the ticketing industry to play fair on ticket fees. Are you ticked off by extra fees when you buy tickets for gigs and shows online?