With some 56 million credit cards in issue in the UK – that’s 70% of all European credit cards – it’s fair to say we Brits are pretty attached to our plastic. But is the industry serving us as well as it should be?
Posts tagged with "fca"
The use of costly numbers for customer service and complaints lines has been banned in many sectors. So why are financial providers excluded? We’re calling on the Financial Conduct Authority to act.
Our research found that 70% of travel firms use pricey phone numbers for customer lines. Well, no more. The Government today announced that the travel industry will be banned from using costly numbers.
While some people are happy to shop around for their insurance, others among you become frustrated with the way that companies fail to reward loyalty. So have things improved since our investigation in 2012?
In the world of extended warranties, I can see why some salespeople might exaggerate the benefits of buying one, since it’s often their job to persuade you to purchase something that is, in fact, poor value.
We’ve heard you loud and clear – companies shouldn’t use expensive phone numbers for their customer service and complaints lines. That’s why we’ve launched a new campaign demanding a ban on costly calls.
We’ve recently heard that the Financial Conduct Authority is going to launch an investigation into car and home insurance companies, to make sure they’re treating their customers fairly at renewal time.
You know the drill. You book a holiday and the travel agent tries to tag on travel insurance. Or you’re offered a great deal on an extended warranty for your new washing machine. But are these add-on products worth it?
Continuous card payments have become notorious for being difficult to cancel. But thankfully, the Financial Conduct Authority has stepped in to make sure this is no longer the case.
The financial watchdog has demonstrated that it’s finally getting tough on mobile phone insurers, as it has issued a £2.8m fine as a result of poor complaints handling on mobile insurance policies.
Would you apply for a credit card that charges £15 a month to borrow one penny? I certainly wouldn’t. And yet, the new Shout credit card does just that. In fact, it’ll even charge you for not spending.
You’d expect your travel insurance policy to foot the bill if your expensive iPhone was stolen on holiday. Well, we’ve found that many travel insurers are covering only a fraction of the total value of your gadgets.
Nearly half of those with interest-only mortgages set to mature before 2020 face a shortfall at the end of their mortgage deal. Have you saved up enough to repay your interest-only mortgage?
The way a bank handles its complaints says a lot about its attitude to customer service. So are banks working hard enough to address their customers’ complaints and learn from their mistakes?