Ever had a faulty product, missing parcel, dodgy second-hand car or delayed flight? Well, you have rights – but do you know what to do with them?
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There’s nothing quite as frustrating as making a new purchase, eagerly getting it out of the box and discovering it doesn’t work. But what goods are most often faulty?
Now that Article 50 has been triggered it’s essential that consumer groups, businesses, regulators and governments come together to ensure that we help to secure the best outcomes for consumers.
Did you receive a Christmas gift that’s broken or doesn’t work? Find out if you’re entitled to a refund and how to go about receiving it with our freshly redesigned faulty goods complaint tool. (more on faulty goods complaint tool…)
There’s still confusion over your legal rights when returning faulty goods, so we’ve built a handy tool that will create a bespoke claim for your refund, repair or replacement.