Complaining used to mean writing a letter or calling a company. But with millions of consumers now using Twitter or Facebook, social media is becoming a popular way to complain about poor customer service.
Make no mistake, Facebook knows all about you. It already holds loads of data on its users, and with Facebook Home powering phones, the amount of info you could be handing over could go through the roof.
Do you ever get the feeling that the internet is getting to know you? Well, it’s not your imagination – technology is personalising more of the things we see online. But do you notice it happening?
Instagram has changed its terms of service, much to the anger of its users. In the new terms the photo-sharing site has the right to licence your photos to other companies without telling you…
Have you ever been a victim of cybercrime? Would you even know whether your computer was infected? According to Symantec, 55% of people don’t know if their computer’s clean of viruses.
One in five of us will apparently be inspired to lose weight after seeing ourselves tagged in an unflattering Facebook photo or holiday snap. Do such snaps, shared with all your friends, prompt you to get in shape?
It’s been reported that Germany’s biggest credit agency is planning to trawl its customers’ social network accounts to gather information to help them credit check and identify ‘opportunities’. But could it happen here?
With ID theft soaring and Facebook’s Timeline requiring extra attention for your privacy settings, is your identity safe online? Our research shows you may be revealing more than you might expect…
How much do you know about social network privacy settings? It’s a question that’s regularly asked, but one that might take a quick wake-up call to really understand. The app ‘Girls around me’ gives just that call…
Facebook’s new Timeline, a reverse-chronological profile of your whole history on the social network, will soon roll-out to all users. And most aren’t happy about the presumed privacy implications.
Today the European Commission published its proposals for long awaited new laws on how companies collect and use your personal data. But will these new rules really hand back control of your personal data?
Emails to Santa, online advent calendars and Facebook cards are all very well, especially when it comes to paper saving, but to me they miss the point – and the spirit – of the festive season.
A report out this week looked at response times from companies when you complain about them on their Facebook wall. The times ranged from less than one hour to… never. Why do some companies get it so wrong?
Pupils are increasingly cyberbaiting their teachers via social networking sites with 17% of teachers saying they’ve heard of or know a colleague who has experienced cyberbaiting. Is it right to ‘friend’ pupils online?