Customers of medium or smaller energy providers are more satisfied overall than those with the ‘Big Six’. Should you switch to a smaller provider?
Would you switch to a smaller energy provider?
252
Putting customers at the heart of our energy market
33
With last week’s news that the new energy price cap will come into force this winter, our guest, Claire Perry MP, explains the government’s approach to improving the energy market for consumers.
Could you soon be heating your home through a heat network?
18
Heat networks are set to play a larger role in how we heat our homes and businesses. But what are they and would you benefit from being on one? Our guest author Bindi Patel from the Heat Trust explains…
Update: will the proposed energy price cap be enough?
1235
Prime Minister Theresa May has announced plans to tackle rip-off energy bills with an energy price cap. But will such a cap be enough to help you?
What do you expect from your energy provider?
46
Good pricing, a decent service or an easy fix when things go wrong? What is it that you value in an energy provider? (more on energy provider customer satisfaction survey 2018…)
Are those on district heating networks getting a good deal?
1
District heating networks serve around half a million UK homes, but many on these schemes often pay the price for the service. The Competition and Markets Authority is launching an investigation into these schemes to assess whether people are really getting a good deal. (more on district heating…)
The end of standard tariffs?
88
British Gas will soon scrap standard tariffs for new customers – will this be a game-changer for the energy market?
Are renters missing out when it comes to switching?
23
For too long, renters have felt they couldn’t or shouldn’t switch energy providers. Saving money on household utilities isn’t just reserved for homeowners. A new Which? Switch feature helps renters see how much they could save by switching.
When will the government face its responsibilities on rip-off energy prices?
67
The price households pay for their gas and electric is proving to be a problem that won’t go away for the government, no matter how much tough talking they do on the subject.
What does loyalty mean to you and your energy company?
22
14m of you are on a standard tariff with one of the biggest 10 energy companies and over 8.5m have been on that same tariff for more than three years. You’re loyal to your supplier, but what do you gain from this?
How will British Gas help those facing higher energy bills?
84
British Gas has announced a 12.5% increase in its standard tariff electricity prices pushing up energy costs for 3.1 million households. What will British Gas be doing for those affected by the increase?
Will the energy regulator’s plan make a difference?
228
Ofgem, the energy regulator, has announced that a plan is on its way to tackle energy bills and relieve the burden on the most vulnerable energy customers in the UK. But will it be enough?
Energy bills: do you stand to overpay by £400?
87
What’s the difference between a fixed energy tariff and standard variable tariff? If you’re unsure about energy prices, don’t worry. You are not alone.
Have you had a bumper energy bill?
19
We’ve heard from an energy customer who received a £4,000 bill on top of their monthly £150 direct debit. We’re surrounded by companies putting up their prices, so how can we protect ourselves from bumper energy bills?