Ofgem, the energy regulator, has announced that a plan is on its way to tackle energy bills and relieve the burden on the most vulnerable energy customers in the UK. But will it be enough?
Will the energy regulator’s plan make a difference?
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Energy bills: do you stand to overpay by £400?
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What’s the difference between a fixed energy tariff and standard variable tariff? If you’re unsure, don’t worry. You are not alone.
Home batteries: are they the next big thing?
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They claim to save you hundreds of pounds on your electricity bill, help you towards electricity self-sufficiency, and even let you play a part in the National Grid. Are you tempted by a home battery? (more on home batteries…)
in Home & Energy, Money, Travel & Leisure
The Which? Consumer Agenda and what it means for you
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We are working tirelessly in the run up to the general election to ensure consumer rights are at the heart of the debate. That’s why, today, we have published the Which? Consumer Agenda for Government.
Have you had a bumper energy bill?
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We’ve heard from an energy customer who received a £4,000 bill on top of their monthly £150 direct debit. We’re surrounded by companies putting up their prices, so how can we protect ourselves from bumper energy bills?
Have any utility providers ever overcharged you?
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Earlier this week, some SSE customers found their smart meters were overestimating their bills by up to £33,000 for a day’s power. Thousands is laughable, but would you notice if you were overcharged by a few pounds here and there? (more on smart meters overcharging…)
Energy suppliers respond to our campaign – what do you think?
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31 January marked the deadline for energy suppliers to submit their plans to wake up their customers who are sat on standard variable tariffs. So what’s the score then?
Update: reforming the energy market
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Ofgem has announced plans for reform in the energy market. What can energy companies do to make you take an interest in your tariff?
(more about Ofgem’s energy reforms…)
Your views: energy suppliers
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Is your energy supplier good to you? Or do you find yourself regularly switching and searching for ways to keep your energy bills down? (more on energy suppliers…)
Will the cold snap make for biting winter bills?
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The winter weather has well and truly kicked in for most parts of the UK, and it would seem that concerns about energy bills are creeping higher up the agenda on the consumer worry list. So are you concerned about your winter bills?
What do you use your broadband for?
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Latest Which? research has found that many people consider broadband to be an essential service. So what do you use yours for? (more on broadband uses…)
What does the crumbling of GB Energy Supply mean for its customers?
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At the weekend, GB Energy Supply collapsed. While the energy regulator, Ofgem, is transitioning its 160,000 customers onto a new supplier, we’re joined by guest author and GB Energy Supply customer, Liz Ford, who shares her take on the situation.
Brief cases: energy firm pays up in bill dispute
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Which? Legal member Keith Smith asked for help with an energy bill dispute. He switched energy companies while in credit with his old supplier and it failed to give him back most of the money he felt it owed him. (more on energy firm bill dispute…)
Energy suppliers must take action to help customers
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As the nights draw in colder and darker, millions of UK households will be turning up their heating and switching on their lights. And millions will be paying unfair energy bills for it. So what needs to be done about this?
(more on fairer energy tariffs…)