When is a guarantee not a guarantee? In the case of Easyjet’s cabin bag guarantee, it’s when the airport departure gate staff ignore it. Has Easyjet put your cabin baggage in the hold?
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Is Ryanair turning nice? This autumn has brought the unprecedented spectacle of the airline’s famously unrepentant boss Michael O’Leary apologising and pledging to listen to customers.
Easyjet is changing its size restrictions for hand luggage as more travellers opt to avoid paying to check in a bag. Would you buy new luggage to fit the rules or take a chance on a bigger bag?
I’ve been to a fair few town halls in my time as a reporter, but not so many palaces. So if I booked a holiday promising me a party in a palace, I’d be annoyed if I ended up in a municipal building.
It seems like every airline has a different allowance for hand luggage, leading to lots of confusion and surprises at the departure gate. Do you think airline hand luggage allowances are clear enough?
Pringles – I do like them. But if you asked me to pay 9p for each individual potato and wheat-based crisp, I’d say you were having a laugh. Yet that’s how much you’ll pay if you buy a pack onboard an Easyjet flight.
Do you, like me, organise your holiday’s abroad around when it’s cheapest to fly? Well, we’ve found that there really are trends for the cheapest days to go away. And let’s just say it’s not over the weekend…
When I was in New Zealand, I needed to catch an earlier flight home due to an emergency. To change my flight I had to pay an extra £350, even though the plane was half empty. Was this charge really fair?
Unlike most budget airlines, Easyjet is to make seat reservations mandatory. Like Ryanair, you’ll have to pay more for some of the seats, like those with extra leg room. But maybe allocating seats will kill the queues?
Most of us have sailed too close to the wind with flight times, but if we miss our flight can we get reimbursed? We’re entitled to reclaim APD taxes, but the airlines will make us jump through some hoops first…
Buying a package holiday from a company famed for no-frills flights might not sound like an ideal holiday plan, but if you were booking a flight with easyJet anyway, it might pay you to do just that.
Do you feel duped by flight fares that bare no resemblance to the final cost? Wouldn’t it be better if all those ‘extras’ were included from the get go? Well, our mistrust has forced some airlines to change tack.