When is a guarantee not a guarantee? In the case of Easyjet’s cabin bag guarantee, it’s when the airport departure gate staff ignore it. Has Easyjet put your cabin baggage in the hold?
Is Easyjet’s ‘cabin bag guarantee’ really guaranteed?
17
Can Ryanair turn over a new leaf?
48
Is Ryanair turning nice? This autumn has brought the unprecedented spectacle of the airline’s famously unrepentant boss Michael O’Leary apologising and pledging to listen to customers.
Flying with Easyjet – are new hand luggage restrictions fair?
50
Easyjet is changing its size restrictions for hand luggage as more travellers opt to avoid paying to check in a bag. Would you buy new luggage to fit the rules or take a chance on a bigger bag?
Misleading holidays aren’t what they’re packed up to be
25
I’ve been to a fair few town halls in my time as a reporter, but not so many palaces. So if I booked a holiday promising me a party in a palace, I’d be annoyed if I ended up in a municipal building.
A European hand luggage allowance would be handy
12
It seems like every airline has a different allowance for hand luggage, leading to lots of confusion and surprises at the departure gate. Do you think airline hand luggage allowances are clear enough?
Sky high in-flight food prices – how much is too much?
11
Pringles – I do like them. But if you asked me to pay 9p for each individual potato and wheat-based crisp, I’d say you were having a laugh. Yet that’s how much you’ll pay if you buy a pack onboard an Easyjet flight.
Do you carefully book the cheapest day to fly?
9
Do you, like me, organise your holiday’s abroad around when it’s cheapest to fly? Well, we’ve found that there really are trends for the cheapest days to go away. And let’s just say it’s not over the weekend…
Why is amending flight tickets so pricey?
5
When I was in New Zealand, I needed to catch an earlier flight home due to an emergency. To change my flight I had to pay an extra £350, even though the plane was half empty. Was this charge really fair?
Bring on Easyjet’s allocated seating, if the system works
7
Unlike most budget airlines, Easyjet is to make seat reservations mandatory. Like Ryanair, you’ll have to pay more for some of the seats, like those with extra leg room. But maybe allocating seats will kill the queues?
I’ve missed my flight, why’s it so hard to get my tax back?
10
Most of us have sailed too close to the wind with flight times, but if we miss our flight can we get reimbursed? We’re entitled to reclaim APD taxes, but the airlines will make us jump through some hoops first…
Would you buy a package holiday from easyJet?
15
Buying a package holiday from a company famed for no-frills flights might not sound like an ideal holiday plan, but if you were booking a flight with easyJet anyway, it might pay you to do just that.
You mean I can’t really fly to Mallorca for £5?
7
Do you feel duped by flight fares that bare no resemblance to the final cost? Wouldn’t it be better if all those ‘extras’ were included from the get go? Well, our mistrust has forced some airlines to change tack.