We’re looking into online retailers that penalise shoppers for reporting missing or failed deliveries. Has it ever happened to you?
in Shopping
Ever been banned by a retailer for too many missing parcels?
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Delivery
Posts tagged with "delivery"
in Scams
Warning: fake texts link to a cloned Post Office website
129
A new delivery scam impersonating the Post Office is one of the most convincing clone websites we’ve seen. Here’s what you need to watch our for.
in Scams
Scam watch: a case of ‘mistaken’ delivery
67
Fraudsters can use stolen personal details to open credit accounts with a retailer, then intercept the delivery. Here’s how it works and what to do if you’re affected.
Are your deliveries meeting your accessibility needs?
28
Are delivery firms doing enough to accommodate consumers with disabilities or accessibility needs? Have you had a delivery nightmare with a particular courier?
in Scams
How the fake Hermes parcel delivery texts are evolving
72
There’s been a resurgence in fake Hermes texts trying to lure you into bank transfer scams. Here’s how fraudsters have been changing their tactics to try to catch you out.
in Shopping
Supermarket deliveries: have you been given items with expiring use-by dates?
243
Has your supermarket delivery arrived with fresh products approaching their use-by/best before date within just a day or two? If so, we’d like to hear from you.
in Money
Have you been stung by customs and VAT charges?
114
If you’ve recently ordered from a European retailer, you might have been stung with additional customs and VAT charges. We want to hear your experiences.
Has your post been hit by delays?
78
Royal Mail has been experiencing delivery delays over the last few weeks as its staff have been affected by the pandemic. Has your post not turned up?
in Shopping
Should Xmas returns windows be extended?
13
Has lockdown thwarted your chance of getting a refund for an unwanted gift? Do you think the extra returns period should be extended again as a result?
in Scams
Scam alert: fake DPD ‘missing address’ emails
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DPD is the latest delivery company being impersonated by fraudsters trying to get their hands on your personal information – have you received this fake email?
Is Royal Mail’s parcel pick-up service a good idea?
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As the pandemic sees online shopping surge, Royal Mail is rolling out its own parcel pick-up service on Wednesday. Will you be making use of it?
in Food & Drink
Have you discovered new types of food deliveries?
2
Food subscription boxes, local suppliers, and even restaurant meal kits have become popular options during lockdown. What meals-in-a-box have you been ordering?
in Health
Are your deliveries, parcels and post safe?
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We all want to limit our potential exposure to COVID-19 as much as possible, but do we really need to be disinfecting our deliveries and post?