There’s nothing quite as frustrating as making a new purchase, eagerly getting it out of the box and discovering it doesn’t work. But what goods are most often faulty?
Which goods do we return most often?
15
in Money
Smooth refunds: what’s your best service experience?
52
We’re always quick to highlight when companies aren’t giving consumers the experience they deserve, and rightly so. But sometimes things do go well – what’s been your best customer service experience?
in Money
Update: Dixons Carphone data breach – do you know your rights?
29
Dixons Carphone has today admitted that a large data breach has affected 1.2 million personal data records and 5.9 million payment cards. Are you aware of your rights?
in Technology
Has Apple been charging its customers for unnecessary repairs?
86
Apple customers have been charged hundreds of pounds for repairs, which may be ‘unnecessary’, in its discount battery replacement programme. Have you been affected?
Would you complain about a shoddy service or problematic product?
25
New stats suggest that not nearly enough of us are complaining when we have reason to. Our guest author, Oscar Webb, joins us to ask: what’s stopping you from making a complaint? (more on failing to complain…)
in Shopping
What’s more important at the supermarket: price or experience?
44
The results of our annual supermarket survey are in and there’s a new top shop in town. But while it scores highly for value for money, it rates lower than others for in-store experience. What’s your preference? (more on supermarket survey 2018…)
What do you expect from your energy provider?
47
Good pricing, a decent service or an easy fix when things go wrong? What is it that you value in an energy provider? (more on energy provider customer satisfaction survey 2018…)
What can airlines do to regain our trust?
15
The airline you fly with can make all the difference to your overall satisfaction with your holiday or trip away. So why are so many airlines still getting it badly wrong and what can they do to get it right?
in Shopping
Has a delivery company failed to deliver to you?
40
If you’re Christmas shopping online, make sure you trust the retailer’s choice of delivery company, says our chief executive Peter Vicary-Smith
Delays and cancellations – isn’t it time for auto-comp?
84
When you’re entitled to compensation for a delay or cancellation, should you be credited with that compensation automatically? Huw Merriman MP joins us on Which? Conversation to explain why auto-comp should be necessary for rail and air passengers…
in Money
Are insurers deliberately obscuring price information?
19
Since April 2017, insurers and brokers have been required to publish last year’s premium on your renewal letter. However, it would seem that not all firms are following the rules…
in Money
Have you received a ‘data breach’ letter from Equifax? Â
74
Credit reference agency Equifax is writing to the near 700,000 UK individuals worst affected by its data breach – but will the letters cause further harm? (more on Equifax data breach letter…)
in Money
Data breaches: will you back our call for redress?
25
We’re calling on the government to use the Data Protection Bill to give independent bodies the power to take action with collective redress. Will you back our call?
Why do big broadband providers keep failing on service? Â
61
Our latest broadband satisfaction survey shows the biggest providers are consistently failing their customers on service. Why do these providers rank lowest and why do consumers continue to stand for it? (more on broadband providers…)