Posts tagged with "customer-service"
New stats suggest that not nearly enough of us are complaining when we have reason to. Our guest author, Oscar Webb, joins us to ask: what’s stopping you from making a complaint? (more on failing to complain…)
in Shopping
The results of our annual supermarket survey are in and there’s a new top shop in town. But while it scores highly for value for money, it rates lower than others for in-store experience. What’s your preference? (more on supermarket survey 2018…)
Good pricing, a decent service or an easy fix when things go wrong? What is it that you value in an energy provider? (more on energy provider customer satisfaction survey 2018…)
The airline you fly with can make all the difference to your overall satisfaction with your holiday or trip away. So why are so many airlines still getting it badly wrong and what can they do to get it right?
in Shopping
If you’re Christmas shopping online, make sure you trust the retailer’s choice of delivery company, says our chief executive Peter Vicary-Smith
When you’re entitled to compensation for a delay or cancellation, should you be credited with that compensation automatically? Huw Merriman MP joins us on Which? Conversation to explain why auto-comp should be necessary for rail and air passengers…
in Money
Since April 2017, insurers and brokers have been required to publish last year’s premium on your renewal letter. However, it would seem that not all firms are following the rules…
in Money
Credit reference agency Equifax is writing to the near 700,000 UK individuals worst affected by its data breach – but will the letters cause further harm? (more on Equifax data breach letter…)
in Money
We’re calling on the government to use the Data Protection Bill to give independent bodies the power to take action with collective redress. Will you back our call?
Our latest broadband satisfaction survey shows the biggest providers are consistently failing their customers on service. Why do these providers rank lowest and why do consumers continue to stand for it? (more on broadband providers…)
Merry O’Dreary Christmas! Ryanair’s latest batch of cancellations is set to affect another 400,000 passengers over the winter. Would an apologetic 40 euro voucher from Michael O’Leary be enough to put him back on your nice list?
in Money
It’s been a year since we called on the payment systems regulator and industry to better protect consumers from bank transfer scams. That makes it our anniversary! Or, scammiversary, if you will…
Ryanair is cancelling thousands of flights, potentially affecting 400,000 people. Have you had your travel plans upended by the move and what do you want to see Ryanair do about it?
14m of you are on a standard tariff with one of the biggest 10 energy companies and over 8.5m have been on that same tariff for more than three years. You’re loyal to your supplier, but what do you gain from this?