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archive

Customer-service

Posts tagged with "customer-service"

16 August 2021 in Consumer Rights, Shopping

What’s the most effective way to complain?

38
A woman expresses frustration over a complaint gone wrong

Many companies offer a multitude of contact methods from contact forms to chatbots to contact numbers. Which one do you find most effective to be heard?

(more…)

14 June 2021 in Money

Service fees: have you been charged extra?

11

Have you been hit by an additional service charge related to the pandemic? Are services now more expensive than before? We want to hear your experiences.

(more…)

16 September 2018 in Home & Energy

Which goods do we return most often?

16

There’s nothing quite as frustrating as making a new purchase, eagerly getting it out of the box and discovering it doesn’t work. But what goods are most often faulty?

(on faulty goods…)

2 August 2018 in Money

Smooth refunds: what’s your best service experience?

52

We’re always quick to highlight when companies aren’t giving consumers the experience they deserve, and rightly so. But sometimes things do go well – what’s been your best customer service experience?

(more…)

13 June 2018 in Money

Update: Dixons Carphone data breach – do you know your rights?

29

Dixons Carphone has today admitted that a large data breach has affected 1.2 million personal data records and 5.9 million payment cards. Are you aware of your rights?

(more…)

9 May 2018 in Technology

Has Apple been charging its customers for unnecessary repairs?

87
iPhone battery

Apple customers have been charged hundreds of pounds for repairs, which may be ‘unnecessary’, in its discount battery replacement programme. Have you been affected?

(more…)

27 March 2018 in Home & Energy, Shopping

Would you complain about a shoddy service or problematic product?

26
make a complaint

New stats suggest that not nearly enough of us are complaining when we have reason to. Our guest author, Oscar Webb, joins us to ask: what’s stopping you from making a complaint? (more on failing to complain…)

14 February 2018 in Shopping

What’s more important at the supermarket: price or experience?

44
supermarket shopping

The results of our annual supermarket survey are in and there’s a new top shop in town. But while it scores highly for value for money, it rates lower than others for in-store experience. What’s your preference? (more on supermarket survey 2018…)

20 January 2018 in Home & Energy

What do you expect from your energy provider?

47
energy company satisfaction

Good pricing, a decent service or an easy fix when things go wrong? What is it that you value in an energy provider? (more on energy provider customer satisfaction survey 2018…)

23 December 2017 in Travel & Leisure

What can airlines do to regain our trust?

15
Airlines best and worst

The airline you fly with can make all the difference to your overall satisfaction with your holiday or trip away. So why are so many airlines still getting it badly wrong and what can they do to get it right?

(more about best and worst airlines…)

25 November 2017 in Shopping

Has a delivery company failed to deliver to you?

40

If you’re Christmas shopping online, make sure you trust the retailer’s choice of delivery company, says our chief executive Peter Vicary-Smith

(more about delivery companies…)

21 November 2017 in Travel & Leisure

Delays and cancellations – isn’t it time for auto-comp?

96
Compensation

When you’re entitled to compensation for a delay or cancellation, should you be credited with that compensation automatically? Huw Merriman MP joins us on Which? Conversation to explain why auto-comp should be necessary for rail and air passengers…

(more on auto-compensation…)

13 November 2017 in Money

Are insurers deliberately obscuring price information?

19
Insurance renewal

Since April 2017, insurers and brokers have been required to publish last year’s premium on your renewal letter. However, it would seem that not all firms are following the rules…

(more…)

11 November 2017 in Money

Have you received a ‘data breach’ letter from Equifax?  

74
data breach

Credit reference agency Equifax is writing to the near 700,000 UK individuals worst affected by its data breach – but will the letters cause further harm? (more on Equifax data breach letter…)

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