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archive

Consumer-rights

Posts tagged with "consumer-rights"

12 October 2018 in Money

Update: what does the government’s Brexit plan really mean for consumers?

815
Brexit and Westminster

Theresa May’s government published their Brexit White Paper last week – but what does it really mean? Our resident Brexit expert Jane Wallace sets our latest findings…

(on Brexit…)

7 October 2018 in Home & Energy

Brief cases: full refund for heater that didn’t match claims

12

We helped a member get her money back when the heater she bought didn’t work as advertised. Have you ever had a company fail to resolve an issue?

(on consumer rights…)

29 August 2018 in Travel & Leisure

Brief cases: money back on a disappointing ‘dream’ holiday

12

Not every ‘holiday of a lifetime’ delivers on its promise. We helped a Which? member get their money back after a dream break fell flat.

(more…)

23 July 2018 in Technology

Virgin drops 10 UKTV channels: are you affected?

23

10 UKTV channels, including Gold, were dropped by Virgin Media over the weekend after a dispute between the two companies – how do you feel about the changes?

(more…)

18 July 2018 in Community

Have you experienced any of these wedding woes?

1

Ever been at a wedding where the photographer didn’t show? Perhaps the reception venue went into liquidation? Or the band failed to learn the first dance?

(more…)

12 April 2018 in Home & Energy

The government’s complaints overhaul must make enforcement a priority

18
Law and enforcement

A review of protections in consumer markets has been announced, looking at new technologies, enforcement and consumer protection. We want stronger and more effective enforcement, do you agree?

(more on the consumer green paper…)

25 March 2018 in Motoring

Brief cases: member refunded for problematic car battery

15

It’s frustrating when you’re trying to resolve a problem that concerns more than one company. We help a member get his money back after his car battery stopped working and both the retailer and the car dealership refused to help.

(more about Kwikfit refund…)

21 March 2018 in Shopping

Has an online retailer got your refund rights wrong?

25
online shopping returns

When it comes to returning a faulty or unwanted item you purchased online, you actually have strengthened shopping rights. But how clearly do retailers explain these rights to you? (more on online shopping rights…)

25 February 2018 in Home & Energy

Brief cases: faulty washing machine claim settled in full

49
washing-machines-on-beach

All too often retailers refuse to help when products develop a fault – like this case of a faulty Bosch washing machine from John Lewis. So, what do you do when you feel like you’re being fobbed off?

(more about faulty Bosch machine…)

6 February 2018 in Travel & Leisure

Have you fallen victim to ‘stop skipping’?

8

Imagine standing on the platform waiting for your 8am train and watching it whizz past without stopping to let you on. This is called stop skipping and it’s disrupting many train journeys. Have you experienced it?

(more about stop skipping…)

23 January 2018 in Home & Energy

Brief cases: Aga repaired for free after contract dispute

20
broken overn

It’s annoying when a product has reoccurring faults, but what do you do when the manufacturer wants to charge you to come out and look at it when it was only recently serviced?

(more about Aga repairs…)

7 January 2018 in Technology

Brief cases: faulty router problems

34
Router

Losing your wi-fi signal at random times can be both frustrating and inconvenient. Where do you stand when your broadband provider fails to solve issues with your router?

(more on faulty routers…)

28 December 2017 in Shopping

Unwanted gifts: goodwill or good riddance?

19
unwanted gift

No matter how well you know someone, at some stage you’ll receive – or gift them – a Christmas present that doesn’t fit, isn’t quite right or just isn’t liked. So what do you do about them? (more on unwanted gifts…)

9 November 2017 in Shopping

Missing delivery: what would you do?

49
parcels

When a delivery you’re expecting doesn’t show up, what do you do? Would you be tempted to fork out for a replacement item, plus postage?  (more on failed delivery…)

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